No shit!!!....there always seems to be an increase in the Deep Discount bitch meter when someone doesn't get their item on or before the release day.

My friends and I have never had any real problems with DDD.

My current backorder items are gradually being shipped. I'm confident that I'll have everything by the end of the month or the first week in January.

However, all this complaining about DDD is getting ridiculous.

Its seems customers are still not satsified with getting:
20% off already discounted titles.
Free Shipping.
No Sales Tax.

What more do you want?

Yes, they have slow shipping. It's called Media Mail and ANYONE who posts or lurks this board knows how long it can take during the regular season.

What the hell did you think was going to happen when you combine Media Mail and the Holiday volume at the USPS?

-Backorder Items and Order history issues-
Anyone with half a brain should've realized that DDD would not be ready for the onslaught of high volume orders. Since this was their first "real coupon", God forbid them for incorrectly forecasting their possible order volume and how it would affect their system's limitations.

-The Future-
You can be damn sure that this year will serve as a lesson to DDD to either impose further restrictions on future coupons or Eradicate the idea altogether.

All I'm saying is people need to relax and be patient, unless you have the ultimate hard-on to watch your dvds when they arrive or on the release day.

i was quite upset and angry when they cancel my 20% discount orders. But not anymore cos i have found a even better deal elsewhere for my alien boxset and other dvds i tried to order from them during the 20% discount. managed to save more than $20. lucky me! merry christmas.

Candyrocket, may I suggest that you go back and read some of the anti-DDD posts. Because most of them more than justify people's frustration with this company. First of all, if their service wasn't on the decline (and getting worse), you wouldn't be hearing so many people bitch. But isn't that what this forum is for? To discuss shopping experiences. Surely you don't expect all raves here. If I have continuous bad service with a company, I'm going to share it with others. As a caution and a warning. And naturally, a company is not going to have ALL dissatisfied customers. But again, they seem to have more negative feedback than positive these past few months. Even you yourself recognize that. And it's not just about coupons and free shipping. And guess what I discovered on the last order of mine that they screwed up? They don't actually release your package when they say they do. So it's not all the post office's fault. In fact, the rep I spoke with said to allow 10-15 days for media mail. At a MINIMUM! Did you realize the ETA is different on their website, confirmation e-mails AND what their recorded message says? I told the rep they should just put 2-3 weeks and leave it at that. But all numbers are still different. Is it any wonder why the consumer would get upset with this kind of information discrepancy? Also, they *still* have a problem responding to e-mails in a timely manner. It's not just this season. I think I was more than relaxed and patient when I still hadn't received my order after a month. I can tolerate lateness. I'm not crazy about e-mail delays. But it was the defective DVD that they never replaced where I drew the line.

Hmmm . . . really . . . -- LINK -- . . .

I agree with candyrocket. People love to complain. Many people who visit this subforum, wouldn't have come here in the first place unless they had something to complain about. Also, many who have posting about bad experiences with DDD are not regular customers. Obviously, this is the busiest DDD has ever been. With more orders, come more problems. My guess is that many people that have had trouble with this coupon, would still take advantage of another 20% off coupon offer if DDD ever offered one. I've been buying from them for over two and a half years and have yet to have a problem.

Hmmm.....really...what!? You post a link about customers who are satisfied with the 20% coupons? I said the complaints are NOT just about complaints and delivery.

And D-Ball, just how do you know that the people who are complaining are not regular customers? I, for one, had been a customer of theirs longer than you. And how do you know that this is the busiest DDD has ever been? Because of those coupons and it being Christmas? What was their excuse in the summer when the major delivery delays started. It took 6 weeks for me to get my one order.

From reading all the posts, those who have problems with this company have valid points. Just like any business, there will be people who have problems and people who don't. From all the threads, it looks to me like that those who have had problems with this company are in the majority.

For those who are satisfied and have no complaints: good for you......although your positive experiences do not invalidate those who have had problems.

Well, yes......

Also, don't forget the major server issues that occurred during the coupon week. Have you ever experienced that type of slowdown or problems with the shopping cart? I haven't...

By the way....how big is DDD? Are they equivalent to Amazon's or Best Buy's workforce????

When DDD Service mirrors Express.com or Playcentric ....then I'll see a reason to bitch.

Hell yeah! Then they come right back here to bitch. It be a neverending cycle.

What in the world does this have to do with anything? Bad service is bad service. No matter how big or small the company is. I'm sure DDD is 1/4 of the size of all the companies you mentioned. And they also probably have 1/4 of their business too.

Yeah, just like the people who come back here to argue just for the sake of arguing.

It seems to me that if someone doesn't have a problem themselves, then they downplay when someone else does have a problem. As long as their order is ok, then DDD is great and everyone else is just being petty....

I guess that is human nature, though I just can't understand why someone (assuming they can read) can look through all these posts about unsatisfied customers and still think everything is ok with DDD. This is certainly not the first time DDD has had problems getting orders out to customers correctly. I understand that this might be a busy time for DDD, as it is for most retailers. But if we all understand this, why couldn't DDD. Don't most retailers staff up for the Christmas holiday?

My problem with them is they charged me for DVDs I didn't order, but will not credit my account until the DVDs have been returned - and I haven't even received them yet. Do some people actually not consider this a problem? Even if you really like DDD and want to continue shopping there, you should still be able to get your head out of the sand and realize that DDD is having problems and that most of the complaints from customers are valid.

I just know by reading the posts. Either the person says they're a new customer, or it's easy to infer that they are by the content of their post. I know there are quite few regular customers that have voiced complaints as well. But I'm guessing that if some of the new customers had prior experience with DDD, they wouldn't be so quick to post minor complaints.

Like candyrocket said, the server issues with DDD during the coupon period are a good indication that they were extremely busy. Also, by looking in my order history, there is a difference of about 80,000 from the order number of my order placed on the first day of the sale and the order number from the last day of the sale. Judging by past orders, it usually took 3+ weeks for the order numbers to jump by 80,000.

I can't comment on the delays during the summer, since I didn't experience any delays.

Pot, meet Kettle.

As a matter of fact, I have a similar situation. I got an email stating that an order was cancelled, but then soon after, I received another email stating that the cancellation was an error and a new order would be placed for the same items. But the original order was never cancelled and the new order was placed, so now I was charged for and received a duplicate shipment. I didn't see much reason to get worked up over it since I know that mistakes can happen. I'll just send it back and get a refund.

If you want your money back right away, I suggest calling and talking to a supervisor. Tell him you want a credit, or you'll dispute the charge with your bank.

Apple, meet orange. The difference between my posts and most of the pro-DDD one's is, I don't invalidate other people's opinions. "I got great service, therefore it's your problem not the company". Or that reflecting on our experiences is "bitching".

But in my situation, I rec'd dvds that I did not order or want - and the one that I did order, is now on backorder. So basically I got what I didn't want, and didn't get what I did want - but had to pay regardless.
I actually did call CS and asked them to credit the money back and they told me they wouldn't do that. And that, my friend, is my problem with DDD. Not that they screwed up, but that they were not willing to correct the situation as soon as they became aware of it.

Now are far as the arguing, why not just let people who have had a problem come here to vent and discuss the issue? Isn't that what this tread is about? Do you realize how meanless your words are to someone who is currently having to work through mis-orders and bad CS with DDD?

I am overjoyed that you have had good experiences with DDD, but it doesn't much help the many others in this tread and others who are having to deal with DDD problems.

Oh, and I have ordered dvds through DDD since the beginning...

I have no trouble accepting that there are legitmate gripes out there with orders. Yes, they are completely valid.

Now that that has been said, what I take issue with is the extreme reactions that I think people are having to those issues. There are plenty of posts that have mentioned that a bad experience is the first one (either a new customer or a previous customer having a first-time, bad experience) that go on to state that "DDD has bad customer service" or " DDD is terrible" or "nothing but problems with DDD". I find that those posts, which tend to be the most strongly worded and visible, are excessive. When those of us who are defending DDD talk about our good experiences, we are not trying to invalidate the bad ones, we are saying that, while it is regretible that the problems are occuring, we have had a number of good experiences so perhaps, this is an exception to the norm. Just as you say that we shouldn't invalidate the bad experiences, are you suggesting that these handful of orders should invalidate our vast collection of good experiences?

I've got 14 completed orders with DDD in the last year and 4 more in process and moving along nicely. Every one of those has been at a minimum a good experience. A couple of them have had exceptional service. Do they invalidate the bad experiences that others have had? No. Do they provide evidence that, perhaps problems are occuring now due to the time sensitiveness of the holidays, an exceptional number of orders due to their sale, and slower shipping times from USPS because of the time of year, rather than a blanket "bad company" or "company with bad customer service"? Absolutely.

All I am suggesting is rather than writing them off (which is completely your business, so do what you want) or, more importantly, recommending that others write them off (which I find to be irresponsible and an unwarrented disservice to DDD), give them a second chance when things aren't as crazy. Hopefully, you will find, as I and many other people have, that they are, in fact, a great company to work with.

When I deal with a retailer, I would expect to receive good service most of the time, and would expect there to be problems at other times. But I also expect a company do the right thing when a problem is presented to them.

So do bad experiences invalidate the goods one? Of course not, as they are separate issues. I personally take into account the good with the bad when ordering from DDD and have from the beginning - and I have now come to a point when I think it best to cut my losses. If you have had all good experiences - then good for you. But like I said before, that doesn't do much for my situation or my problems in the past.

I will say that the majority of the time, DDD has been able to get my order to me correctly in a fair amount of time (considering the shipping is free). But DDD to me is like walking up to the same dog each day, but every once in a while it bites you. Pretty soon you will leave that dog alone.... I guess DDD has bit me the last time. And if you don't like my analogy, too bad. It is the best I could come up with on short notice. Or maybe I should have said shark instead of dog...

well, same for me. if a dog has been good to u and suddenly bite u for no reason, surely u will leave him alone for the rest of ur life and look for other dog which dun bite.

What was so "odd" about them?

You haven't been purchasing titles like this again have you?

I guess they do not man their CSR phones at the 8am CST time...their 800# just rings.

I couldn't give them my business even if i wanted to as they have flatly refused to ship anything to me....this was in light of the fact that 3!! of the orders, over a period of time (others were received without problems) weren't received and took 2 attempts to get my items to me.
I only found out after noticing they had cancelled a pre-order when i had been expecting delivery...they didn't even have the good grace to e-mail me of the situation or of their stance about my custom until i had e-mailed them first.

A great shame!!...particularly as no other R1 retailer i have used...Amazon,DVD Pacific,Xploited etc....have had problem's delivering to my address despite it being in the UK.

ok, just a little update...
apparently someone from the main corporate office read my message in this Forum (seriously) cause the next day i got an email with a direct link from DVDtalk from Mr. Rick Mejorado (CSR manager)
we worked on my problems.... i explained everything in complete details & with the best manner as i possible could

now, i got all my problem fixed thanks to this great man. he fixed all my problem, even placed me a new order with the 20% discount

now, i know i didn't ask his permission for this, but seems like allot of people also got into some bad experiences like i did, so i hope you guys can be 'gentle' enough in handling this problem...
this is Rick's email:
Rick Mejorado
Manager, Customer Service
DeepDiscountDVD.com
[email protected]

try to explain everything in details... & with your best manner too. remember, this guy is trying to help you (us, customers) happy... so, be friendly

hope it helps

i was dissaponted with DDD before (mainle because of their CSR), but because of this man, i can 'forgive & forget' the situation

i'm very satisfied with the way he handle the situation

Happy Holidays to all

PS: he also upgrade the shipping for me