sataniko

Here's the deal, I bought the Good Guys Wear Black DVD from the 5.88 bargain bin on september 13, today I opened it to watch it and it seems that the DVD was loose inside and it's badly scratched. I still have the receipt, can I still exchange it for another copy even though it's been over 30 days?

I searched this forum and looked on the Walmart website and couldn't find the info.

Thank you in advance

mediabear

Wal-Mart is pretty good about exchanging or giving store credit without a receipt, as long as you haven't abused their return policy. I'm not sure how many days you have to return the product with the reciept, but I can tell you the experience I had there several weeks ago.

I purchased an exercise DVD that worked perfectly for over a week. I threw away the receipt because the DVD was working fine. A couple of days after I threw away the receipt, the DVD started messing up. I took the DVD back to Wal-Mart and asked to exchange it. They were sold out of all of the DVDs, so I went back up to the service desk and explained that the DVD was sold out. The woman took my driver's license information and issued me a credit on a Wal-Mart gift certificate for the amount of the DVD. Around that same time, I read something here that said that Wal-Mart will do this type of store credit three times a year. Since they take your driver's license information, they have a record of whether or not you are abusing their return policy.

dvd-fanman

Electronic items have a 45 day return policy.

If the item is defective and opened you can bring it back and receive the same item that you bought before.

sataniko

Thank you guys,

This would be my first return ever at Walmart, what I wasn't sure about was that it's been over a month since I bought the DVD.