tommy28

My balence was at least 160.00 and when i went to put 10.00 more in i was down to 1.05

has this ever happened to anyone else!?

tommy

grenier

Any chance some of them expired?

ben12

Y2K is back!!! PANIC!!!!

Hobgoblin

What is a G.S. ?

victant

Have you tried calling CSR about this? If anything, it'll get the ball rolling much faster than shooting them an email....

tommy28

after searching the sight for 1/2 hour i finaly Google searched and found the phone number-

they took my info and said they would look into it and email in 2-3 days!

ill be pissed if i loose those GC...those Viv...surveys are tough to sit through!!!+i was about 20-30 away from this...

http://www.amazon.com/exec/obidos/tg...0DER&st=garden

movielib

Fortunately, DVD Talk has a great:

Customer Service Phone # Thread

Nabalab

So I take it you get called on by Vividence often for surveys? I've only been called upon to do a survey like once every 3-4 months.

You are right - they really are tough to sit through. Very repetitive, but worth it at the end.

Bluebomber

You know Vividence keeps a record of what GC's they've given out with your account, all you have to do is log in and click resend and it will be sent right back to your email address. Then I guess you could try again

hondo21

I checked my preorders of the Warners Legends (still hasn't shipped) and Indy Jones box sets earlier today. Both of these orders had $25 GCs applied to them (Amazon VISA rewards). They both were fine a few days ago, but now both GCs have disappeared from the orders. I called them up and they acknowledged that I had used GCs on the orders but somehow they weren't being applied correctly now. They forwarded it on to the "gift certificate specialists" for review.

So it appears Amazon is having lots of issues with GCs right now.

Their entire order system has always been buggy, especially with promotional GCs and STL discounts disappearing, especially when you try to go in later and apply a regular GC to the order. Always keep good records of your orders.

Laser Movies

I checked all my orders today and found one of them had a non promotional GC disappear. A few other orders with promotional GCs were fine. Also other discounts like STL, trivia credit, and free shipping were still applied to all my open orders. So it looks like Amazon is having a problem with only the non promotional GCs.

hondo21

Yes, my trivia credits and STL discounts were all intact. Only the regular GCs were gone.

eau

Same here. All regular GC applied to my preorders were gone

I just called amazon and they were researching on it.

eau

Has anyone gotten their orders with missing GCs fixed?

hondo21

I got a followup e-mail from Amazon assuring me that the GCs are in fact applied to my orders (they delineated the exact amounts I will be charged which were correct), but that a technical glitch is preventing them from showing on the order summary.

They are working to correct the problem, expect to resolve it soon, apologize for the inconvenience, yada-yada.

So we should be okay. Just keep tabs on the amount you are charged.

tommy28

Well here is my email from Amazon!!!

Thanks for contacting us at Amazon.com.

I have researched your account and found that numerous gift
certificates since January 7, 2003 for $271.19 were redeemed to your
account.

This amount was applied to the following orders:

#002-****028-1576***($116.46)
#102-****492-3972*** ($39.73)

As you can see, your gift certificate account balance is $115.00.

----------------------------------------------------------------------------------

id like to add im getting ripped off!!!!iv been saving for a Weber(199.99) all year!,i check my Balence often and KNOW i was only 20-30.00 away of getting it for free!!!!

Please LMK if anyone else is having problems and if you can who is the specialists looking into it!???

thanks-

tommy

boc4ever

I had the same exact conversation with a rep last night. She assured me the gift certificates were showing on "her screen" but they were having problems. Since my orders aren't scheduled to ship until November, I have some time to see if they are re-applied. Fortunately, I still have the gc numbers in my files and the order confirmation e-mails. I have learned the hard way to save EVERYTHING!

Amazon needs to hire some programmers that know what they are doing. Between this, and the share the love situation, you need to check your pre-orders everyday. If it wasn't for the fact that I had gift certificates and share the love, I would be giving Best Buy all my business because of the Reward Zone card...

rdodolak

My GCs have disappeared too. Called the CS phone number listed in the tread above and didn't realize that Amazon.com switched to an automated system. Either way, there is an option to look up an order over the phone. Although the site shows my order without the GCs the system is still quoting the correct price when I placed my order with the GCs. This would verifiy what the CSRs are seeing and telling us.

asabase

Just happened to check on a preorder of mine involving STL, free shipping, and about 90 cents of trivia. It was missing my $50 regular GC.

tommy28

well here is the latest from Amazon!!!-
======================================
Thank you for writing back to us at Amazon.com.

I have reviewed our previous correspondence and your account.

I sympathize with your frustration in this matter. However, please
understand that the information provided in our last message
correctly represents our policy at this time.

As my colleague previously mentioned,your gift certificate account
balance is $115.00.

I found that a total of $1,609.68 of gift certificates were redeemed
to your account. Below my signature, I have included a detailed
list of the order numbers and the gift certificate amounts that were
used. Here is a summary of how these funds were used:

$ 1,609.68 Redeemed
(-1,454.73) Used towards orders
( -39.95) Expired
---------------------
$ 115.00 Remaining Available funds

Thank you for your understanding. We hope to see you again at
Amazon.com.


Best regards,

Lana M.
http://www.amazon.com/used
==============================
Check your account and more: http://www.amazon.com/your-account


Gift Certificate funds
===================================================================
002-0738387-86631 $ 15.00
002-1386028-$ 45.00
002-2859180-00519 $ 60.00
002-4104071-920312 $ 20.47
002-6111567-20548 $ 45.00
002-6913419-15117 $ 45.00
002-7622199-67609 $ 26.00
002-9160294-102-0330436-9573 $ 20.47
102-1190976-04968 $179.99
102-2360253-2641 $ 12.97
102-3226709-6129 $ 20.00
102-4189791-15642 $122.43
102-4549969-7134 $ 78.00
102-4582913-1057$ 1.38
102-5582441-4683 $ 15.00
102-6739218-14408 $ 60.00
102-7514002-3549 $ 57.62
102-9124492-3970 $ 39.73
102-9766449-4845 $ 9.27
102-9972002-404 $ 20.00
103-0518029-923$ 10.00
103-1148600-2477 $ 42.99
103-2816662-736 $ 4.53
103-6325401-9519 $ 15.00
103-7539686-5698$ 41.40
103-8069264-625 $ 40.00
103-8424877-4967 $ 15.00
103-9295168-8526$ 4.22
103-9691827-63494$18.00
104-0187062-6791$ 20.00
104-1413356-171 $113.84
104-3213831-256 $ 13.78
104-3414275-477 $ 15.00
104-4941929-3943$ 16.22
104-5108147-846 $ 15.00
104-6766113-754 $ 5.00
104-9826142-995$ 30.00

so now my question is!!!---is the 39.95 that Expired the missing money?????and if so-,why did Amazon NOT USE those first when i place my orders!????

anyone know how that works!!!and has anyone else lost GC at amazon?

thanks-

tommy

edwardcur

I have also had GC's Vanish to the tune of $25. Spoke to Customer Service who were not really helpful, what to do next?


tks

ed

victant

Just spoke with a CSR before I saw this thread and she assured me that even though the account online doesn't show the GC, it will be applied when shipped out. The order I applied my latest GC to is in the "shipping soon" phase, so I'll be able to confirm in a few days or so. Also, it's very, very good to keep those confirmation emails from Amazon showing the actual purchase price after STL, GC, etc. I've still got confirmations going back to April of this year!

grenier

Another strange strange thing, is I checked a previous order that I placed (and received) using a gift certificate back in April. The gift certificate amount is missing from that order as well. What a messed up system.

Y2k_Jags

This is strange, first none of my gift certificates did not show up, now all of my orders have disappeared. Everything in my order history is gone also. Amazon is starting to worry me. I had 10 orders waiting and now none of them show up.

edwardcur

their customer service agent hung up on me when I was trying to explain what was going on.

I was ringing from Ireland u think they would understand that its not free phone for everyone and listen to their customers.

I dont think customer service agents are being told there is a problem as each time I get transfered to another one I have to explain the whole situation again.


ed