movieking

I have been waiting to get Alias Season One on DVD forever, and had it preordered for months. I finally check my online tracking which says that it was delivered today. I go and pick it up, and it is an empty package! There was not one thing in it. No bubblewrap, no invoice, and definitely no Alias Season One. It was a flat boxlike envelope. When I saw it, I thought that there would be a note saying that I would have to pick it up at the actual post office (this sometimes happens with larger packages). But not a darn thing!

What kind of QC do they have to actually have a package shipped out with no inventory in it? Are there zombies working there?

JNielsen

Either that or Canadians

BTW, let us know what they say when you talk to them.

movieking

I called, and had no problem. They apologized for the mistake, and sent out another copy. They said that it would have to wait until tomorrow, but I already received confirmation that it shipped today. They also bumped up the shipping for Priority, which means that I should receive it in one to three days. I will post again when I get it, hopefully by the end of this week.

movieking

As it turns out, they shipped my replacement Alias set yesterday, and I actually received it today. That was amazing turnaround. I was thinking about abandoning Amazon.ca in favor of Chapters and Futureshop, but after that great customer service, I will give them another try...

DJ_Spyder

Consider this you were lucky enough to have this matter resolved in a timely manner unfortunately for me I shopped with dvdplanet and somehow got charged for some dvd's I have never ordered and never received and I had one heck of a time trying fix the problem.