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DeepDiscountDVD Damaged Disc

Old 06-11-03, 08:18 AM
  #1  
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DeepDiscountDVD Damaged Disc

What's so great about DDD ?

I ordered The Love Bug SE and when it arrived one disc was a floater and was scratched up.

I called their cs and they told me they have to 1st send my a return label (5-7 business days) then I have to send it back
standard mail (5-12 business days) and then after they receive it they will send out another copy standard mail 5-12 business days).

I was surprised they didn't send me a new copy immediately (expedited shipping).

Should I have asked for a supervisor ?

Now I could be waiting a month for my new copy.

What's so great about that ?
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Old 06-11-03, 08:22 AM
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I'm curious. Which company are you comparing DDD to? Who sends out a replacement DVD before getting the damaged DVD back?
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Old 06-11-03, 08:38 AM
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Originally posted by Yakuza Bengoshi
I'm curious. Which company are you comparing DDD to? Who sends out a replacement DVD before getting the damaged DVD back?
I haven't bought many dvd's from online stores in the past few years because the B&M prices have been just as good or lower.

But a few years ago Buy.com immediately sent me out a replacement disc with 2 day shipping and apologized for the problem.

With DDD, the cs never apologized and was like this is out policy tough sh$t.
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Old 06-11-03, 09:03 AM
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I called back and got a different cs.

She told me instead of waiting for the damaged disc to be returned and then a new one shipped out, I could order a new copy now and then when I return the damaged they will credit my account.
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Old 06-11-03, 11:01 AM
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Originally posted by Struz
She told me instead of waiting for the damaged disc to be returned and then a new one shipped out, I could order a new copy now and then when I return the damaged they will credit my account.
That's what I've done when I've gotten a damaged disc from DeepDiscountDVD. I thought that was a professional way to handle it, and the credit was put on my card quickly with no further problems.
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Old 06-11-03, 12:59 PM
  #6  
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Don't Go Past 30 Days

DDD will not accept any returns after 30 days!

So open and watch those DVDs you get from them quick!

I know I tried. I explained how much business I had given them in the past and they wouldn't budge!

That is their policy and they make no exceptions (or so they told me).
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