Calistoga

Me too...have for over a year now since they screwed me on my credit card reward.

jiggawhat

How the do you contact a manager at amazon?

I have been having trouble with my account for some time now and have not been able to resolve it. They used to connect you to 'specialists' when you had a problem, but now they don't. Please help.

BigDan

I think I'd have given up long before two years passed.

Laser Movies

I don't think one person's failure to get something after two years is going to generate any outrage toward Amazon to put them out of business. I wouldn't have even had the patience to keep the order open for 3 months, let alone for over 2 years. I'm surprised you still expected them to ship the CD after all that time elapsed. You're welcome to go ahead and try to put them out of business by yourself. Next time why not start a new thread instead of bumping one that is several years old and already ran its course.

Abob Teff

For the record, Circuit City just parted ways with Amazon . . .

jaelliot

I work in customer service for Amazon.com and I have to smile when I read posts like the one by chillexistence concerning his order. For whatever reason we couldn't get your cd, it happens it's unfortunate, but such is life. How in the world did you still expect that the thing would come in all this time later. Hey we tried to get it, we couldn't, you were not charged, get on with your life. There are plenty of reasons to get mad at Amazon.com, but honestly, this one is a little lame. It sounds more like you are pissed because you wanted some kind of compensation and didn't get any.

Laser Movies

Okay, now you have a target painted on your back with those 2 statements. I can see an angry mob descending on this thread.

story

YAAAAAAAARGH!

jaelliot

It's a dirty little secret I have hid for almost two years. I was a member of DVDtalk before I worked there and I will be a member of DVDtalk long after I have left.

Dabaomb

at chillexistence

TheNightFlier

An order placed in 2003

jaelliot

"It sounds more like you are pissed because you wanted some kind of compensation and didn't get any."

Maybe I was wrong. Did Amazon offer you any kind of compensation?

tonyc3742

But another way to look at it:

Did it take Amazon.com TWO YEARS to realize they couldn't get the product, and notify the customer? Were there interim emails with status updates?
I have had orders open for a long time, simply because I forgot about them. Good customer service would include occasional emails saying 'Hey, we are still working on this, do you still want it?'

I was never a 'fan' of Amazon.com, though I did check them occasionally. But their shipping costs, lack of coupons, and pricing means I usually get stuff elsewhere.

jaelliot

I know Amazon.com makes a point to send out emails notifying of delays with orders. Is it unheard of that no notification was sent? Unfortunately not. I just think it rather harsh for him to run us out of business over this incident. I have a family and a mortgage!

tonyc3742

Well, that's true....
Mistakes happen, whether it be from Amazon.com or the McD's drive thru. How that mistake is then rectified, is what makes or breaks the dealer for me.
I think, if he didn't receive any emails in the interim, would warrant an email inquiring as to that, and why he didn't receive any updates. Other than that, I don't think it deserves a massive widespread boycott of Amazon. If *he* personally wants to boycott Amazon due to this, then that's his right as a consumer and I certainly support it--I've personally boycotted companies before, for as much or less of a reason.

jaelliot

I guess I would wonder if Amazon, offered any sort of compensation, for this issue, if in fact they did fail to notify him of the delays. If it were me I doubt I would offer anything, other than an apology....Maybe a $5 promo.... Something in the lines of say... oh just to throw a number out there....$20 would be way above and beyond what I think someone could expect. And if a company went above and beyond in an effort to resolve an issue for me, I certainly wouldn't be trying to run them out of business.

tonyc3742

Agreed. I had a similar snafu over Christmas, where I ordered 2 things because the average price was competitive, and I got free shipping. Turns out one of the things was a price mistake/error/no longer distributed, so they cancelled that item. Which meant I now had to pay shipping, and pay a higher price on the other item than I could get B&M [even counting shipping/tax.] They went ahead and shipped the item before they told me they cancelled the other one. I wrote them a firm but polite email, and eventually refused package, got the order credited, paid nothing in return shipping, and they sent a 5.00 promo code as an apology. I haven't used it yet, but I really couldn't expect them to do more than they did.

Laser Movies

I hardly think the one person vendetta against Amazon by chillexistence is going to cause any damage. But I would imagine Amazon's dropping of the STL program had a more significant impact on sales. I know that I used to pre-order quite a few DVDs at Amazon using the STL program but have cut way back on new orders since they discontinued the program a few months ago. Without the STL discounts their prices are less competitive compared to other stores now, and I find myself looking elsewhere to purchase DVDs. I don't know the reasons why your company stopped the program but have a feeling it had something to do with trying to increase overall profits. However fewer sales my not add up to higher profits in the future.

jaelliot

Unfortunately, I am not privy to reasons why they choose to change or discontinue different promotions, but I was kidding when I was worried about his one man protest shutting us down. It seems to me that Amazon.com is making a concerted push to be more profitable. Some changes are obvious to the customer, discontinuing the STL and Goldbox and the new Prime program. Others are not so obvious, in the last week they closed one call center and on Tuesday, they announced they are closing their fulfillment center in Grand Forks, ND. These were supposedly done in an effort to streamline Amazon.com and become more profitable. You be the judge. While they are closing one call center they are going to hire more CS reps in another larger call center to make up for the loss.

Laser Movies

Hopefully the call center closing also doesn't mean more outsourced jobs. I've already had a few calls that the CSRs sounded like they were from India. Not only were they hard to undestand but were less helpful then American CSRs I usually dealt with on problems. Unfortunately many other companies have gone that route to save money.

jaelliot

I wouldn't feel comfortable commenting on that....