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fye site issues?

Old 02-25-03, 12:12 AM
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fye site issues?

i can load up the home page but it lags unending when i click order status. it was the same for a friend of mine. is this everyone or just us 2?
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Old 02-25-03, 08:47 AM
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Ditto. On a positive note, they shipped Metropolis today.
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Old 02-26-03, 12:22 PM
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I've been unable to access my account or order status there for the last 2 days. Not a good sign.

I called the number listed in the store thread, 866-393-7259, and got the "your call cannot be completed" message.
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Old 02-27-03, 11:52 AM
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I've been trying to check my Order status since early this morning (6:15 AM). I just tried, again, with no success. Can't get into either my Account or Order status.
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Old 02-27-03, 01:33 PM
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I don't know what is going on with the site but at least they are still sending out orders.
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Old 02-27-03, 02:53 PM
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Originally posted by dvd2001
I've been unable to access my account or order status there for the last 2 days. Not a good sign.

I called the number listed in the store thread, 866-393-7259, and got the "your call cannot be completed" message.
Actually, the number is 866-393-7529
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Old 02-27-03, 04:28 PM
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Originally posted by mekeez
Actually, the number is 866-393-7529
mekeez,
DOH! You're right.
Thanks for the note, and that number does work, although they're closed right now. I'll try tomorrow, since I haven't received a response to an email.

The number in the store phone thread is right, I just wrote it down wrong.

Dyslexics untie!
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Old 02-28-03, 04:38 PM
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Another number that works is 800-540-1242. It took me two days to get through, and I was even directed to leave a message, which turned out to be useless. They are open from 9:00 a.m. to 5:00 p.m. Eastern Time. Anyway, I had to cancel a preorder for next week and was finally successful late this afternoon. The CSR told me they became aware of the site issues today, but I've been experiencing problems all week. It usually crashes the latest IE and Netscape browsers on me or just gets stuck. However, it does sporadically allow me to get through and check my order and account status. Fortunately, I was able to load it a few minutes ago and verify that the order in question had been cancelled at my request.
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Old 02-28-03, 05:23 PM
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The Order Status Checking page is now comming up!!! Now to check some orders.
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Old 03-05-03, 12:01 PM
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This place has issues PERIOD. I was the original poster of the 20% coupon a few months back and I can honestly say I will never use them again no matter what! TERRIBLE Customer Service.
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Old 03-05-03, 02:55 PM
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i completely agree. the way the handle the chabrol set in my case is despicable. what a messed up company.
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Old 03-06-03, 10:03 AM
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I finally got through to a CSR by phone today. Yesterday I gave up after a 10-minute hold. I sent an email about my order last week, but never received a reply.

I had also ordered the Chabrol set (the misprice), on Jan. 12.
I'm moving so I need to change the ship-to address, if they are going to honor the price. I know that some of those orders were already denied, so I'm not expecting much. The CSR said she'd check with the manager, and she told me I'd get a reply by next Monday.
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