Rypro 525

I always hear stuff on this forum that they don't care, ect. But here is the email that I got from them

"Best Buy Customer,

Thank you for contacting us about your recent online order. I'm Tiffany with Customer Care.

We can appreciate your interest in the whereabouts of your order. Unfortunately, we were unable to locate the package through the United States Postal Service. Attached is a form which we require to be completed before we can fully resolve this issue. Simply fill out, sign, and return this form to us within 10 days. At that time, we'll credit you for the lost
order; you will receive email notification once the credit has been
applied to your card.

Please feel free to contact us with any additional questions or
concerns. We
look forward to your next visit to one of our stores or to
www.BestBuy.com.

Best wishes from Best Buy,
Tiffany and The Customer Care Team"

dvd-fanman

You don't have the credit on your card yet...

Copenhagen

I went through the same steps when I had a package turn up missing a few weeks back. I faxed back the form and have yet to hear from them. I plan on giving customer service a call tomorrow to see what is going on. Best of luck to you.

falken

I wouldn't call that "no hassle", perhaps "little hassel".
I have had 2 packages lost over the last 2 years and each time the company needed no more than an email to process the replacement shipment/refund. No forms to fill out, sign, and send in (granted, I don't find this unreasonable, just more hassle than some places give you).

Movie_Man

Hi Tiffany. I'll bet you're really hot. Wanna chat?

dvd-fanman

If they hire at corporate like they do in MOST stores, I wouldn't count on it.

(Yes, there are some that aren't bad on the eyes at all, but most aren't anything special.)

Mantecore

yeab best buy.com is really good, i ordered buffy season 3 from them 3 days ago and got it today, i was really happy.