andy-j-h

Earlier this week I went to check on my account with DVDsoon.
I entered my user name and password as I have done for over the past year, but this time I was refused access, after trying again several times and turning off and then on my computer still nothing.
So I sent them e-mail to find out what the problem was.
I tried it again to log-in each day and then again sending more e-mail, its now been over a week and I haven't even received a reply from them.

I have been dealing with them now for over a year now and have had no reason to complain.
Because I live in Europe their shipping First attracted me to them, I have several orders coming up which I need to manage and I also have quite a bit of cash credit in my account, which I can't access.

Does anyone have any ideas or has anyone had similar problems with these guys?

Sincerely
Andy

ernestrp

Its probably a cookie problem and you probably need to remove them from your computer. I have never used Dvdsoon but I did have a similar problem with DDD awhile back and it was the cookies.

andy-j-h

I just tried that just now, but no still the same problem, but thank-you anyway.

They still have not answered any of my emails has anyone a different e-mail address for them that I could use besides info@dvdsoon?