The dead Disney thread
 

Anyone who ordered more than one should cancel all but one. But then again, if you ordered more than one, you probably don't really care about such trivialities as ethics. Still, you have to wonder if its worth the risk of all those non-refundable shipping charges :).

Wow! Who killed the other thread? I was in mid-post. Oh well, all I was going to say is...

I'd be very disappointed in Disney if they backed out on the orders already placed, but if they do I sure hope they offer a way to cancel my order via e-mail instead of having to call them.

I don't ever see them just charging the higher price, but they may decide it's too low of a margin on too many items, but I'd be surprised.

Then again maybe their systems will have a glitch like Holiday Inn did and multiply all the bills by 100.

FYI... The store is closed again too.

so it's okay to rip off a company as long as you only do it once? The coupon clearly said one per order so if you made 2 orders with 2 coupons then you played by the rules. If your argument is that it's unethical to use the coupon more than once since you didn't have the physical one, then you should not even have made the first one.

I'm hoping I get my orders, if they try to charge full price then I'll just dispute them since it's far more unethical to charge more than the agreed upon price than using a coupon more than once, when it didn't say otherwise. BofA is great with disputes and gives you the money back within 24 hours

While I agree too much of a good thing can throw up flags, how is it any different than someone going to Wal-Mart and having multiple items rung up as seperate orders to use multiples of the same coupon?

Some people did not know the coupon code was one-time use only. Sure, some could guess it might have been intended that way, but even with the discount the deal was worse than the Disney Store $10 sale a while ago which was not limited to 1 per customer. Their web page even said "one coupon per order" when checking out with this coupon. If it had said "one coupon per user, household, or address" then it would've been much clearer.

I don't see why the previous thread had to be killed. The deal was over so there was no harm letting it continue, in my opinion, just so people know what ends up happening.

That's obviously correct, by interpreting the letter of the law, but this isn't what Disney had in mind. Otherwise, there wouldn't be all of this drama... :)

Well I guess only time will tell on how they handle it.

The Store is back up.

I put in an order for Toy Story last night, and I've been gone for half the day.... so what's going on with this coupon?

The ethical lesson here is that if we all limited our greed to just 1 purchase, more forumites would have been able to get into the deal, and the DVD stock wouldn't have been depleted so fast, and disney would have let this go on much longer.

Greed kills all good deals. And now people are trying to rationalize greed. And yes, no sane person can possibly place 15 orders, unless he/she is trying to sell them through ebay for profit.

What happened?

I motion all concerned parties here to boycott all disney DVD titles on ebay for the next month, just to teach those guys a lesson.

I agree with DVD DVD DVD. We get a good deal here every week. No need to go overboard.

It's not rationalizing greed. I know I bought a couple items as gifts for my wife and kids. How is it greed for me to use their promotion in the manner they posted on their site?

Autotelik: to summarize (since someone felt they should delete the old thread) Disney shut down the HOLIDAY discount code and there are mixed messages as to how they are going to handle the orders already placed.

Apparently this code was tied to a discount card given out in the past at the Disney stores.

This reminds me of what happened with the E.T. dvd when it first came out. Some nutcase bought up all 35 copies of the wide screen version at my local k-mart.

Go figure.

And I for one, am very likely the worst outcome of such an encounter. I was a brand new customer looking for more items for Christmas. Now I may very likely be an anti-customer. If you people that placed 30 or 40 orders really have 30 or 40 coupons then I have to agree with you in some regard.... by all means, take your chances and mail them in. But if not and you want to keep spinning the wheel, just accept that someday (maybe even today) things may not go as planned.

As for DVD DVD DVD.... a very good idea. I will support it.

i see nothing wrong with that at all

I really don't see Disney cancelling our orders. After all, they're not losing money on this for the most part, since our order totals are still above cost...and it's Disney themselves, they're the ones freaking printing these discs for a few $ each.

I think it'd be more detrimental for them to take the time and screw people who have already placed orders and to get bad publicity for it than to just let all orders that went through ship out.

I mean $11.82 is a nice price for Lilo & Stitch, but it's only really a few dollars less than what it will be in stores in December. I think it benefits them. And I still don't see anywhere on their website that says it was discontinued due to online abuse. The change indicates that they only want to continue this promotion for people who have the coupon card, but I still think this doesn't work out too badly for them.

Heck the majority of my order was clothing. They don't have much of a selection in adult sizes in the store.

I ordered 2 - American Legends and Mulan, should I cancel my sencond order (Mulan)? Is there any chance I will get both of these with the discount? If it matters I ordered Legends on the phone and Mulan on the web. So my question is do I keep both orders or do I need to cancel one? Thanks!

You don't have to cancel anything, IMO.

mail them in? did i miss something? :)

It is a shame the old thread is dead... it was getting interesting... The code actually came off of a physical coupon that was suppossed to be mailed to be redeemed.

It wasn't supposed to be mailed to be redeemed AFAIK. Disney has since changed it so that it needs to be mailed to be redeemed, but I don't think that was ever supposed to be how it was done.

I don't even remember the original post mentioning it came from a discount card. Did just miss it?

Has anyone recently talked to a rep over the phone? Are they going to honor the deal or not? Should I cancel my 3 orders or keep them? I don't want to get billed for the full price.

Most credit cards have information about online retailers not being able to charge more than the amount you agree to at the time of purchase. Disney can't legally charge you more than what your receipt shows without you approving it first.

I think they'll just honor orders already placed, but expect people with the coupon who have not yet used it to go through the rebate mail-in process.

You can call and ask in a rep on the phone and tell us what they say, but I'm not entirely sure they'll be able to give you real info.

None of the posts mentioned the card until a disney rep (or someone in touch with them) showed up to the best of my knowledge.

In a way this is becoming somewhat amusing. I have been unintentionally defending Disney, when in fact I am really unhappy with the way they seem to be handling it thus far. My original post was really meant to add to the continuity of the ongoing thread, but that thread was killed in the midst of my post.

In no way do I think what the company is doing is ethical (should they try to charge more than they confirmed) nor right. But I do believe that those who placed tens or hundreds of orders were clearly abusing the system and in turn, their fellow community. I am new here, but sure seems like common sense that if everyone jumps on a deal and overloads it, the deal will either die or be called off. Since the rest of you have the experince in such matters, I will defer to your thoughts.

Thanks for the interesting conversation though.

agreed. that was my first order (1 dvd) from disney and now my last. if they think they can just change the price of an order i made, and got the order confirmation and number and everything they are crazy. i cant believe that someone working at disney could possibly even consider "ok whoa this sucks...well, i guess we gotta charge them full price...thats the only solution"

at least let us cancel - still crappy as hell but better than having to go through the trouble of arguing the price change.

i like the ebay boycott thing too.

you know who its really gonna get to - people who used the rebate but dont post here (gotta be some people like that). think they made a great order, then finds out disney or all companys charges them full price (and NOT by accident!).

who said they were gonna charge us full price???

is this all speculation?

if it is speculation, they would never charge us more than what our reciept says, its illegal

If they do charge me full price, that is easily handled by 1 word

<b>Dispute</b>

That's true. I am unhappy enough with the way this may be going as it is (somewhat mildly informed). If I had no clue and they went and tried this crap I would be screaming bloody murder. Should they follow this path, it can't be good for the long term prospects of the company.

There was a multiple page thread that got yanked where it was said that the price would be full price, and that the coupons had to be mailed in (like they aren't going to lose some of them) to get a credit after the fact. At least one member claimed to verify that his card was indeed charged full price. And if you status your order you will see that it is now listed at full price (it wasn't just a couple of hours ago).

I agree, the dispute should work. But what a pain. Everyone had better keep their email documentation for the credit card companies.

I never got to finish reading the other thread. What did the Disney rep say in it?

my online $ amount was always full price, I got in on this at post #2 of the original thread, my email confirmation shows the discounted price and the "TEMP" transaction from disney.com on my CC shows the discounted price.

We are getting the discounted price or no items at all

well thats good..worst case = no dvd, no money spent. as if i never heard of the deal.

i still like best case better ;)

My online amount shows full price on the order, but the price next to my order number shows the discounted price. And, of course, my email also shows the discounted price.

I think Disney will honor this, or they will send out an email asking us to approve the full price. They won't just charge us full price, I'm sure. I wouldn't worry a minute over it.

I hope you are right. By the end (like 15 pages into it) members had posted a phone number (I did not write anything down... I did not realize the thread would die) where they were talking with CSRs stating they werer deciding to either: honor the deal (but they said they were overwhelmed with 30,000 orders), kill the deal, or (and as it stood at that point) charge full price to the card at the time of shipping and credit the card back when they received the coupon with the code.

If you already knew all of this I am sorry for the repetition.

I just got an email from the Disney store. It said that I will be charged $7.75 for each of my orders of Toy Story 1 and 2 and $12.28 for my order of Monsters inc. Sounds good to me.

did you just place an order? or did they just email you this out of nowhere?