Just got off the phone with Disney. They are not honoring any orders off of the HOLIDAY coupon, saying that you have mail in the physical coupon in order to redeem it. They suck and should be somehow sanctioned for their own incompetence.

Have you ever ordered from disneystore.com before (at 5.95 shipping, probaly not)? Are you saying if tomorrow they had a online DVD sale, all DVD's were $5 you wouldn't go purchase anything because of this deal?

wow, what big balls they have.

This is going to make a lot of people very unhappy, even if you have "the card"

what about the people who ordered and threw away there card?

Bah Humbug to di$ney

There is a fairly standard way that generic coupon codes like this work, whether at amazon.com or digitaleyes.net (with their new coupon) or wherever. If the coupon is accepted, then it's valid. If the coupon is not (you've already used it, etc.), then it's not valid.

Any company that puts out a code like this and basically says, "Oh, this will work for you and your friends over and over again, but don't tell anyone, and please don't use it more than once" is naive and foolish and needs to learn that coupons don't work that way. That's why they take coupons from you at the grocery store or write void over them once they're used.

This is not a morality issue. This is an issue of Disney not programming their site *or* training their CSRs properly (as people were able to use the code over the phone as well) and then trying to cover themselves by making this into a rebate instead of a coupon.

Not only is the whole coupon -> rebate switch incredible, but it will end up penalizing all the people who had the card in the first place and threw it away after placing the order because they didn't need it anymore. Once I had the receipt (saved webpage) showing my final price, I thought I was done. Please correct me if I'm wrong, but I don't remember seeing anything on the card that said that it needed to be saved and mailed in.

I would be okay if they said that there was a fluke in their system allowing the coupon to count more than once for the same account and only one order per person would be fulfilled. At least then they would be admitting their own blame in this sitaution and being somewhat responsible for the consequences of their lack of foresight.

God damn it. I hate these damn threads. There is nothing wrong with placing more than order - but you have got to know that people are gettting more and more hesitant to post deals here because people use them for financial gain, not for "love" of movies or DVD, which I thought this forum was based on.

As for arguing you don't know the terms of the coupon - that isn't an excuse. Ignorance is not bliss, you cannot claim ignorance of the promotion details allows you to get an order. I placed 1 order for Lilo and Stitch. I hope Disney honors it, but from the sounds that people were raping this dead corpse of a deal, I doubt it.

I would cancel now if I was sure this was true (since I got rid of my card after placing the order), but my order still shows the correct total (15.13--it was one of the Walt Disney Treasures) on their website.

Also, this deal was posted everywhere, not just here. On another website, I saw where people tried to use it to order Gift Cards--not just once, but over and over. Stuff like that is probably what really killed the deal.

Yeah, I'm going to wait and see, too. My order still shows the correct pricing after coupon and shows that my order is active, at the warehouse. The worst that'll happen is that it'll be cancelled.

Has it ever ocurred to anyone that the person and/or persons who posted the information without including the little detail about mailing the "holiday" card in caused the problem? Why is everbody so quick to blame Disney (everybody was lovin' them last week with their $10 sale!) for incomplete information posted here and on other forums?

you weren't initially supposed t o have to mail it in, they changed the rules after the orders were placed

If you were supposed to mail in the card, why even have a "code" then???? Why not just mail in the card and have the Disney employees enter the discount???? Nope The code was printed so you can go online yourself and enter it for the discount. Disney's COMPLETE stupidity allowed it. And it's completely unbelieveable that Disney would feel that ONLY those with cards would find the code. This is just so laughably idiotic I can't even believe it!! What total fools! Could it be that "GOOFY" was in charge of this promotion???

The coupon was posted atleast in FW,AT, and TB that I know off. Either we get or we don't. Why should we all be fighting about it.

Don't sweat it. As others have said they can't charge more to your card than in the final receipt.

I don't understand why people feel they are entitled to these deals. They are retail operations who can accept or reject business from anyone they want. I don't blame them for not wanting to honor this.

You'ld think they'ld know better at this point. Oh well...

My "tracking" also says at the wherehouse. I guess time will tell. Too bad though, I really liked A Bug's Life for 6.44.

I just went ahead and cancelled my order. After reading some of the posts, I realized that the coupon wasn't intended for the public but for some people who apparently spent a sum of money and then had to submit the paperwork via the mail. Since I didn't do that, I decided that it wasn't right for me to keep my order. Plus, I didn't want to have to go through any hassles of having a non refundable fee for shipping and handling.

you win some you lose some.

No biggie.

I will wait it out and see. If they ship it great if not no problem at all. I might think twice on buying a dvd from disney in the future especially the .com part.

Has anyone's DVD shipped?

all of my orders show as active and in the distribution ceter, and my c.c.'s (I used 4 different for each order) show not charged but pending, for the right amount.

Not sure what to think so far, maybe good, maybe a fight.

Troy

thank you Di$ney for the cheap thrills!
You made my heart stop beating for a second



....and then you kicked me in the nuts to make it start up again




oh well, I guess it was fun while it lasted......
that's the last time I plan on wasting time with di$neystore.com

I hope Di$ney makes Tarzan and Jane part 2, Pocahontas 3, and *uck Neverlasted part 2....


that way I can laugh at them when they start collecting dust on the shelves of best buy, walmart, and fry's

muahahhahah


(presses fingers gently together) EXCELLENT!

There is a message on an other board that says that his item shipped at full price. I forsee alot of disputes happening

So should I just cancel?

i wouldnt, just take screen shots of your invoice online with the discount applied and keep those emails that had you discounted price, this is very illegal for disney to do and your credit card company will have a field day with them once they hear about it

something new

http://disney.images.go.com/Images/I...cCardPopup.htm

No I would not. If they had an in-store sale, I'd buy them, but I no longer trust their online wing--who's to say they wouldn't ship those $5 DVDs for $40, then tell you that if you didn't like it, you could pay to ship them back. I've never dealt with a company before that charged you more than the agreed amount with no confirmation that was ok, then treated you like a thief for asking for the deal they had agreed to.

If they had emailed me, asking me to approve the transaction at the new fee prior to shipment, that would've been forgiveable. This isn't.

Trust is a very important part of online shopping, and they've lost any trust I had for them. This from a company that used to be considered a model of good customer service.

If you do not have a screen shot of the correct prices you ordered at, or thru away your e-mails, then here is how to get a screen shot of your order numbers with the discounted prices.

First go to DisneyStore.com and log in, use the name you registered with.
Next hit the view account button NOT the order tracking button.

This will take you to the screen that shows list all orders on the left and search for order by date.
Hit the top submit button on the right.

This screen will show all of your orders with the order number, when you placed the order, and the discounted price on each.

Screen capture or print page.

Hope this helps!!


Troy