Blockbuster and FULL FRAME :(
10-29-02, 09:54 AM
#28
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Join Date: Mar 2001
Location: Reading, PA
Posts: 203
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This is what I recieved from them this morning!
Thank you for your e-mail. Customer feedback is very important to us and we are
glad you took the time to write.
The movie studios determine whether or not to release their DVDs in standard
(full-screen) or wide-screen versions. It is our preference, and the preference
of our customers that because of the versatility and storage capacity of DVD
technology, DVDs include both versions on one disc. In the past, when the
studios have chosen to release separate standard and wide-screen version DVDs,
it has caused confusion amongst our customers. To minimize our customer
dissatisfaction, we have chosen to carry only one version of a title on DVD, and
our research has shown that more customers prefer the standard than the
wide-screen version. We take your comments and suggestions as a welcome show of
interest and loyalty. We are forwarding your comments to the appropriate
department for their review.
At Blockbuster, we realize that nothing is more important than our members are
and we value your good will and continued support. Thank you for your interest
in Blockbuster. If you need further assistance, please contact your local
Blockbuster store. Our employees are empowered, authorized, and expected to
take care of customers.
Sincerely,
Blockbuster Consumer Services
[email protected] on 10/25/2002 12:48:40 PM
To: Customer Service/RetailOp/Corporate/Blockbuster@BBEGI
cc:
Subject: Contact Us: corporate general contact
Name: Sirgey
Day Phone:
Evening Phone:
Membership #:
Address:
Email: [email protected]
City: Reading
State: PA
Zip: 19606
Zip +4:
BB Store: 3985 Perkioman Ave
Issue Category: corporate general contact
Issue: Why has blockbuster suddenly changed to only renting full frame
versions of movies when there are 2 versions of the movie released. As a
long time gold member I would like to voice my displeasure in this sudden
change. As long as you only stock full frame DVD's you will not be
getting my business.
Thanks,
Sirgey
Thank you for your e-mail. Customer feedback is very important to us and we are
glad you took the time to write.
The movie studios determine whether or not to release their DVDs in standard
(full-screen) or wide-screen versions. It is our preference, and the preference
of our customers that because of the versatility and storage capacity of DVD
technology, DVDs include both versions on one disc. In the past, when the
studios have chosen to release separate standard and wide-screen version DVDs,
it has caused confusion amongst our customers. To minimize our customer
dissatisfaction, we have chosen to carry only one version of a title on DVD, and
our research has shown that more customers prefer the standard than the
wide-screen version. We take your comments and suggestions as a welcome show of
interest and loyalty. We are forwarding your comments to the appropriate
department for their review.
At Blockbuster, we realize that nothing is more important than our members are
and we value your good will and continued support. Thank you for your interest
in Blockbuster. If you need further assistance, please contact your local
Blockbuster store. Our employees are empowered, authorized, and expected to
take care of customers.
Sincerely,
Blockbuster Consumer Services
[email protected] on 10/25/2002 12:48:40 PM
To: Customer Service/RetailOp/Corporate/Blockbuster@BBEGI
cc:
Subject: Contact Us: corporate general contact
Name: Sirgey
Day Phone:
Evening Phone:
Membership #:
Address:
Email: [email protected]
City: Reading
State: PA
Zip: 19606
Zip +4:
BB Store: 3985 Perkioman Ave
Issue Category: corporate general contact
Issue: Why has blockbuster suddenly changed to only renting full frame
versions of movies when there are 2 versions of the movie released. As a
long time gold member I would like to voice my displeasure in this sudden
change. As long as you only stock full frame DVD's you will not be
getting my business.
Thanks,
Sirgey
