Hey all,

Dunno if anyone else has experienced anything like this.

Placed my order about 10 days ago. One pre-order...one in stock item. Got a confirmation. Done.

I kept waiting to get an email about the "in stock" order being sent. Nothing.

So since the pre-order was coming out today..i figured i'd place a phone call to find out 1)why the "in stock" item hadn't shipped and 2) when the pre-order was going to ship.
First off...took forever to get through.
Second...CSR told me "in stock" should have shipped last week as soon as i placed the order and that she was going to ship another. Then when i asked about the "pre-order" she told me that it wasn't going to ship until the 21st or 22nd...a good 5 days after the title is released. Factor in the shipping times...and good luck getting it within 2 weeks of release time. I asked her to cancel that order because it was $3 cheaper at CC/BB anyway and that's just ridiculous.
Anyway...checked my status today. Not only has my "pre-order" not been cancelled but the "in stock" item still hasn't shipped.

I'm about an minute away from cancelling the whole thing.

I never really had a problem with their DVD counterpart but they're really not on the ball for the CD's.

Edited the thread title.

Please keep in mind that many people surf DVDTalk from public/semi-public places. Thanks.

i can't give you any insight, but i can say i had the same exact experience as you did. i just cancelled the pre-order, they had a decent price on the other one. this was back in early june.

i don't know about preorders but i ordered a couple of cd's from them about 3 weeks ago with absolutely no problem.

I placed an order a few weeks ago with the $2.00 off coupon, was a in stock CD and I had no problems at all... their customer service was a bit slow getting back to me when I e-mailed them (took 2 days) but the CD arrived in an acceptable time frame. I have yet to place an order with DDD, so I was not sure what to expect.

I placed an order with them on 09/03 for 3 CDs. One CD shipped and I got it. Just yesterday (09/19) they're telling me another one shipped. No information about the third. No indication if the title is in stock or not on the website. Some service. :rolleyes

G

Would you like to know that they STILL have not cancelled my pre-order and STILL have not shipped my "in stock" title? Methinks i'm just going to cancel the entire order. This is ludicrous.

Maybe that's the problem? His CD sucks.

OK, you may resume your rant...