Barnes & Noble cancel all Flooz orders!!
08-19-01, 01:57 AM
#251
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Originally posted by LBPound23
This is so illegal what B & N is doing...re-instating some people's orders, but not everyone's?! Hoc, this is some BS you gotz to take care of.
This is so illegal what B & N is doing...re-instating some people's orders, but not everyone's?! Hoc, this is some BS you gotz to take care of.
I would rather have them simply reinstate the orders than have to pursue them in court and give them no way out other than to reinstate the orders and pay my costs and attorneys' fees a year after the fact. So, they've got a week to figure out what they're doing.
08-20-01, 08:47 AM
#256
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Does anyone here really expect them to come back? I try to be optimistic with this type of stuff, but the possibility of this happening seems positively unlikely to me. I'm just curious how many people truly believe what Flooz has told its merchants.
08-20-01, 10:23 AM
#257
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If I were B&N and flooz started working again, I wouldn't accept their money anymore after the customer service nightmare flooz subjected B&N, and all the other merchants to.
I used to work for an outsourced call center company, and I learned there that the typical call answered by CSRs costs companies an average of $12. Now this is probably much less for companies that have their own CS staff... but it still goes to show you that even if they don't give you the DVD's you deserve, they probably lost money on each order where people called in and complained.
So the moral is, keep calling and at least have the satisfaction of knowing that you lost money, but so did they.
I used to work for an outsourced call center company, and I learned there that the typical call answered by CSRs costs companies an average of $12. Now this is probably much less for companies that have their own CS staff... but it still goes to show you that even if they don't give you the DVD's you deserve, they probably lost money on each order where people called in and complained.
So the moral is, keep calling and at least have the satisfaction of knowing that you lost money, but so did they.
08-20-01, 06:54 PM
#258
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I just got a email saying Goonies is shipping....How weird they said they were gonna cancel it but it seems like my order is gonna keep on coming...There is just 1 more DVD on my order that will ship on the 28th. Keeping my fingers crossed.
08-20-01, 11:35 PM
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Now Milesource has pulled the flooz again now that they have a newly designed web page. It was looking hopeful for a moment there, now all hope I had is gone.
08-21-01, 08:49 AM
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Originally posted by Don Catchpole
Now Milesource has pulled the flooz again now that they have a newly designed web page. It was looking hopeful for a moment there, now all hope I had is gone.
Now Milesource has pulled the flooz again now that they have a newly designed web page. It was looking hopeful for a moment there, now all hope I had is gone.
08-21-01, 09:40 AM
#263
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Originally posted by CitizenX
They seem to be shipping me SOTL? charging credit card?
Weird. They combined my orders and put me under phone order........ now they are sending a movie?
What to do?
They seem to be shipping me SOTL? charging credit card?
Weird. They combined my orders and put me under phone order........ now they are sending a movie?
What to do?
08-21-01, 09:42 AM
#264
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They have no credit card to charge. I will wait and see if i receive it then I will call.. There are two other DVD's in october GF and Terminator.
Maybe I will get this one free.
I will post my findings.
Maybe I will get this one free.
I will post my findings.
08-22-01, 08:04 AM
#265
DVD Talk Legend
Dear Customer:
We received your email regarding your order #BN29365509. When you
placed
your order using Flooz dollars, the amount of the order was deducted
from your Flooz account, however the merchandise was not paid for at
that point. After the merchandise is shipped, it is then actually paid
for by Flooz.com, Inc.
Regrettably, Flooz.com, Inc is no longer honoring their obligations,
which therefore has required Barnes & Noble.com to stop accepting Flooz
dollars as payment for orders; and to halt processing on all existing
orders which utilized Flooz dollars. Open orders placed with Flooz
dollars have been suspended and currently appear as "In Process" under
the Order Status. Suspended orders will be canceled on or after August
24, 2001 unless reinstated by the customer.
No customers have received special treatment in this situation. If you
check our help page you will see that Barnes & Noble credit card is a
Barnes & Noble MasterCard® Credit Card issued by MBNA. It is a regular
MasterCard like any other MasterCard and provides no special treatment.
Since suspension of all Flooz orders, no Flooz order has been
reinstated
unless an alternate form of payment has been provided by the customer.
Your order will not be reinstated without an alternate form of payment.
You may reinstate your order by authorizing another form of payment
(such as Credit Card or Gift Certificate). You can call us at
1-800-THE-BOOK (1-800-843-2665) Monday-Friday between 8am and 5pm EST
and ask to speak with a Special Payment Processing Customer Service
Representative. If you live outside the US please call 201-272-3651.
If you prefer to reinstate your order via email, please send your order
number, credit card number, expiration date, and billing address to
[email protected].
Your unused Flooz dollars will be returned to your Flooz account, which
will be available for you if and when Flooz.com, Inc resumes business.
It is unlikely however that Barnes & Noble.com will be able to honor
Flooz dollars again in the future.
Any questions or concerns regarding your Flooz.com, Inc account should
be addressed to [email protected].
Please accept our sincerest apologies for any inconvenience this may
have caused you and we appreciate your understanding that these
circumstances were beyond our control.
We offer you around-the-clock support. Simply e-mail us at
[email protected] or call 1-800-The-Book (1-800-843-2665). If you are
calling from outside the United States, dial 201-272-3651.
Your business is important to us. Please visit us soon at www.bn.com.
Sincerely,
George B.
Customer Service Representative
Barnes & Noble.com
1-800-THE-BOOK
AOL Keyword: bn
http://www.bn.com
We received your email regarding your order #BN29365509. When you
placed
your order using Flooz dollars, the amount of the order was deducted
from your Flooz account, however the merchandise was not paid for at
that point. After the merchandise is shipped, it is then actually paid
for by Flooz.com, Inc.
Regrettably, Flooz.com, Inc is no longer honoring their obligations,
which therefore has required Barnes & Noble.com to stop accepting Flooz
dollars as payment for orders; and to halt processing on all existing
orders which utilized Flooz dollars. Open orders placed with Flooz
dollars have been suspended and currently appear as "In Process" under
the Order Status. Suspended orders will be canceled on or after August
24, 2001 unless reinstated by the customer.
No customers have received special treatment in this situation. If you
check our help page you will see that Barnes & Noble credit card is a
Barnes & Noble MasterCard® Credit Card issued by MBNA. It is a regular
MasterCard like any other MasterCard and provides no special treatment.
Since suspension of all Flooz orders, no Flooz order has been
reinstated
unless an alternate form of payment has been provided by the customer.
Your order will not be reinstated without an alternate form of payment.
You may reinstate your order by authorizing another form of payment
(such as Credit Card or Gift Certificate). You can call us at
1-800-THE-BOOK (1-800-843-2665) Monday-Friday between 8am and 5pm EST
and ask to speak with a Special Payment Processing Customer Service
Representative. If you live outside the US please call 201-272-3651.
If you prefer to reinstate your order via email, please send your order
number, credit card number, expiration date, and billing address to
[email protected].
Your unused Flooz dollars will be returned to your Flooz account, which
will be available for you if and when Flooz.com, Inc resumes business.
It is unlikely however that Barnes & Noble.com will be able to honor
Flooz dollars again in the future.
Any questions or concerns regarding your Flooz.com, Inc account should
be addressed to [email protected].
Please accept our sincerest apologies for any inconvenience this may
have caused you and we appreciate your understanding that these
circumstances were beyond our control.
We offer you around-the-clock support. Simply e-mail us at
[email protected] or call 1-800-The-Book (1-800-843-2665). If you are
calling from outside the United States, dial 201-272-3651.
Your business is important to us. Please visit us soon at www.bn.com.
Sincerely,
George B.
Customer Service Representative
Barnes & Noble.com
1-800-THE-BOOK
AOL Keyword: bn
http://www.bn.com
08-22-01, 10:17 AM
#267
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LBPound23, you might try this: call and when you receive a csr immediately ask for a team leader, when you receive a team leader ask for their supervisor's full name and email address, and then contact them.
I did this after being given the runaround for over a week and received an email with a new order # within 24 hours. The release date is in 3 weeks, if my order actually ships and I am not charged I will post both old and new order #'s for all to refer to.
I did this after being given the runaround for over a week and received an email with a new order # within 24 hours. The release date is in 3 weeks, if my order actually ships and I am not charged I will post both old and new order #'s for all to refer to.
08-22-01, 10:29 AM
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LBPound23, after reading your post, I don't think I've ever been angrier at an online (or offline) merchant. Talk about a petition worthy cause! My friends, B&N.com has to go down. Hard. They lie, they cheat, they make contracts with stupid companies, they lie, they give special treatment, they deny, they lie... It goes on and on. I believe we should likely all contact the BBB and make sure that we support to its fullest extent what Hoc is trying to do. I really still can't get over that email. Why don't they just crap in our dinner and make us eat it too? Or maybe they deserve the rights to our first born because Flooz alienated them. Boy, it sure must be nice to be this company and not give a damn about the repurcussions of anything they do.
Sorry about the vent, but this is just crazy.
Sorry about the vent, but this is just crazy.
08-22-01, 10:57 AM
#269
DVD Talk Limited Edition
I think what Tuco said makes the most sense. That is essentially what I did and I got a new order number. Just keep asking to speak to someone who is above the person you are talking to. Once you get a name or extension or an email, bombard them with coorespondences until they give in. When I still did not have a new order number, I emailed at least 3 times a day and called at least once. Eventually it will work out. Let them know that you are definetly aware that they have been fulfilling some orders, tell them the last four digits of their Mastercard that they've been using to pay for the new orders and tell them you can forward them a confirmation from someone who's order was reinstated. Make sure you keep telling them that the payment issue is between flooz and B&N, and don't let them tell you otherwise. Don't give up until you get the new confirmation. I don't know how many times I was told my order would be put through and it wasn't. Good luck to all, don't wait for something to happen, you have to make something happen.
08-22-01, 11:40 AM
#270
DVD Talk Legend
Originally posted by Tuco
LBPound23, you might try this: call and when you receive a csr immediately ask for a team leader, when you receive a team leader ask for their supervisor's full name and email address, and then contact them.
I did this after being given the runaround for over a week and received an email with a new order # within 24 hours. The release date is in 3 weeks, if my order actually ships and I am not charged I will post both old and new order #'s for all to refer to.
LBPound23, you might try this: call and when you receive a csr immediately ask for a team leader, when you receive a team leader ask for their supervisor's full name and email address, and then contact them.
I did this after being given the runaround for over a week and received an email with a new order # within 24 hours. The release date is in 3 weeks, if my order actually ships and I am not charged I will post both old and new order #'s for all to refer to.
08-22-01, 01:41 PM
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Originally posted by Tuco
LBPound23, you might try this: call and when you receive a csr immediately ask for a team leader, when you receive a team leader ask for their supervisor's full name and email address, and then contact them.
I did this after being given the runaround for over a week and received an email with a new order # within 24 hours. The release date is in 3 weeks, if my order actually ships and I am not charged I will post both old and new order #'s for all to refer to.
LBPound23, you might try this: call and when you receive a csr immediately ask for a team leader, when you receive a team leader ask for their supervisor's full name and email address, and then contact them.
I did this after being given the runaround for over a week and received an email with a new order # within 24 hours. The release date is in 3 weeks, if my order actually ships and I am not charged I will post both old and new order #'s for all to refer to.
08-22-01, 05:39 PM
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I feel so dirty doing this, it's like whoring myself out to whoever is willing to e-mail me the info. It's like we should start some kind of supervisor e-mail tree or something....
[email protected]
[email protected]
08-22-01, 08:20 PM
#274
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I think we probably should not supply everyone with the same names and emails of supervisors. First of all, if we're giving all the problems to one supervisor, it will take awhile. Also, if I recall correctly, when Dr_Evil tried to give us the email of the person who helped him, he wouldn't help anyone else. I guess it won't hurt to try, but this is just a heads up that they might not accept it. By the way, I just got off the phone doing exactly what was suggested above, and I got a name and email in less than 5 minutes. Now I will assault them in email form. Again, good luck to all.
08-22-01, 10:21 PM
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They changed the flooz front page finally! But unfortunatly all they did was take off the apology. "we apologize for any inconvience this may have caused you." is missing ... Apparently they're not sorry anymore 
Let's face it guys, its not coming back. If BN won't back them, NO ONE will....
Let's face it guys, its not coming back. If BN won't back them, NO ONE will....
