apemanttt

Sorry, but I'm going to ask again -
how long did it take you people, who ordered over the phone, to get your promo's?

dvdonly

No GC for me here with using Nate_Grey's line. Oh well, no big deal for me. I guess they had received all the call asking for GC, so they sort of caught on to it. On to the next deal whenever, wherever with whoever dot.com.

Pudthai

Ha ha. I can imagine this too:

Ambitious young manager thinking to himself:

"I may be able to move up in this company if I can push this product that is not selling and even though I will not mention how I market this item it will look good on the sales report."

"Hmmm.. That Classic Monster Collection fiasco really boosted sales for that set and we only had to give out so many GCs. Customers were upset but most on DVDTalk.com were content with receiving a GC and sales were up not down during the succeeding weeks. Maybe we can pull this off on that damn Dinero Set."

"We will catch the "mistake" soon enough but we will let it climb all the way to the top of the sales chart for advertising purposes."

(Evil laughing)

Pudthai

Yes. I guess that is correct. There may not be a contract until the item is shipped. That may be when the contract is formed since, I suppose, that is how Amazon accepts the offer. Advertisements are not offers that you can accept. That automated response though is what gets me. Once the vendor has your offer and then replies with an ok then I would say an enforceable contract was formed at that point in time. Amazon sends you this email confirming the placement of your order. To me, that is like saying, "ok we accept your offer placed via email just minutes ago. Your order is in processing and we will let you know when the item is shipped."

Jericho

Hey I enjoy a good conspiracy theory, but how many people are really going to buy this pre-order simply because some list on Amazon says so? I mean this may be a country of posers, but people try to be like the masses, not some automated list. And I'm guessing this DeNiro set was just put up for sale, so it's not like they kept switching prices. It was an initial error and Amazon jumped on it pretty fast

Jericho

You're asking for a lot or work for something so pointless. I'm guessing Amazon put that list up because people might use it as a buying guide, maybe remind them what's coming out as well. There's no need to make it more complicated by editing and changing the program for the occasional pricing error. If someone really buys this simply because it's a high sales rank, well they probably need more help than any "offical" list could do

Pudthai

Good question. I'd like to know the answer to your question.

mr_jbloggs

To answer your question, I called Amazon @ 11:30am EST and the email with the GC arrived at 9:04pm. However I did call again at 6:00pm, since the GC had not arrived at that time and spoke to an Order Specialist and she read me the GC code over the phone.

And just to add my $0.02
i thought this was a great deal because :
1) There is no harm in ordering, even though I knew (and so should everybody have know) that this wasn't going to be honored, but there was a better chance of a GC.

2) Got the $10 GC, for ordering an item that I wasn't going to get and particularly didn't want anyway.

I'm glad they didn't honor the misprice, I, for one, would like Amazon to stay in business to get those legitmate deals, like the Humvee (80% off), V-tech Trekker (85% off). I also do not base my orders on the fact that a particular item is at the top of a "movers & shakers" list.


Ok, now move along, move along there is nothing to see here. Sir that means you too. Its over, move along now.......

X

Now I'm beginning to understand why Amazon acts so bad. They are dealing with scammers who don't even want what they are ordering, just the possible buyoff that Amazon selectively gives.

I guess since many of us aren't in it for the $10 bribe we haven't perfected our GC extortion technique. We are merely disappointed that we didn't get what we really wanted and were offered at a particular price.

mr_jbloggs

No No, how can you settle for $10 "bribe" (???) when what you really wanted was to "rip off" Amazon for a product @$8.00 when it actually should cost $80.00, a mere $72.00 "bribe", well I'm sorry you haven't yet perfected your Amazon misprice "extortion" technique.

Lemondrop

No but Amazon has sure perfected it's miss-pricing .

X

Jericho

a couple misprices over thousands and thousands of items and apparently it's intentional?

X

"Mispricing" of some items isn't the problem. The way it and the customer is handled and the way it is used to further promotions of those items is.

Jericho

But what are they doing that's so wrong? Because they didn't automatically re-edit their best sellers list? Because one item of their thousands was misplaced on their best seller list for a few days, they didn't run out and fix this all-important list immediately? I mean it would be nice if all customers got treated the same in regards to this, but I would hardly call it mistreatment

Frank_M

You know, I'm guessing that they misprice books, software, kitchen appliances, etc every day. But in most of those situations very few people notice, and they correct it. But when they do it with something like this, the network works so darn fast that there's no way they can correct it before thousands of orders are placed. And we certainly don't know how many people are ordering tons of copies of this each time, either.

All I'm saying is, when you see a misprice, feel free to throw in an order. No harm, right? But when they invariably correct it, there's not reason to get ticked off. Maybe the first time it happened, I'd understand, but by now we all know the drill.

And hey, if you get a GC for your trouble, I think that's an example of pretty good customer service.

wizzy

I took the easy way out and just cancelled via the web. A 10$ GC would have been nice, but I don't know if hanging on hold for 30+ minutes (my usual experience with amazon) is worth it.

dvd-fisherman

We should just create a forum where everyone's point has been covered which can be done in a page. Like fraud this, not fraud that. To say the least, I have heard everything that is pro and con of honoring a misprice and don't want to hear it anymore.

The only reason I'll read these forums is to spend time reading quality entertainment at work since I can't afford the National Inquirer.

maxfisher

Well, I have to say that I'm pretty dissappointed with Amazon's customer service. I ordered the set knowing I probably wouldn't get it. When I got the price hike e-mail, I figured I'd send their cs an e-mail. I didn't b$tch and moan or blow up at them, just informed them that it really hurts their website when they have a misprice this big and said in the future they ought to offer (not out of obligation, but just to keep goodwill) people who had ordered the set an extra 25 or 50% off if they decide to still order it. I was quite surprised to get an e-mail back informing me that I was to blame as the item was on "sale" when I put it in my cart. The cs rep said from looking at my account I put the item in my cart and the sale had ended by the time I purchased it. Now I'm pretty irritated. I did send an e-mail back telling them if it was a sale and not a misprice, I'd be expecting my copy for $8 as i have a confirmation e-mail showing that I clearly ordered it while the "sale" was still on. Oh well. I don't think I've ever complained about a store on here before, but this instance just really irked me.

rile0161

Amazon.com hasn't made a dime of profit since they were founded. This quarter has been their smallest loss so far...as far as I recall, the reason amazon is cheap on books/dvds etc. is to grab as much of a market share as possible, and then gradually raise prices on all their stuff so they aren't losing money on everything they sell. Really, if they aren't going out of business by selling everything at a discount, the losses incurred by wrong prices would just be a drop in the bucket. It seems to me like they would want to honor their deals, just to keep customers happy. But then again, the people that complain the most about it probably aren't going to be regular shoppers anyway...just my opinions.

dvd-fisherman

Sure, that's why the CEO is a millioniare now.

lostatmidnight

Living off investor's money which is basically borrowed time.