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Old 07-23-07 | 01:36 PM
  #51  
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From: Ann Arbor, MI, USA
Only one outstanding

Originally Posted by Doctor X
By the way, is anyone else having problems with yourmusic? The order I placed on 7/4 still has not shipped and a couple of cds that were backordered from the start of June finally shipped on 7/3 but still have not arrived.
My 7/4 six-disc order is Not Yet Shipped. This is the one I placed using the YMB2G1 code, and was my first order following the Yourmusic computer outage.

Subsequent orders have already arrived. My 7/12 Queue order was shipped on 7/16. My 7/12 three-disc order was shipped on 7/13. My 7/12 Gift order was shipped on 7/16.
Old 07-23-07 | 01:36 PM
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Yes, some orders I placed haven't shipped. I emailed them in an attempt to get the ball rolling, but they've yet to reply.

On the plus side, my Mute Math CDs shipped last week after being "Backordered" for some time.
Old 07-23-07 | 01:42 PM
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Originally Posted by SFranke
Yes, some orders I placed haven't shipped. I emailed them in an attempt to get the ball rolling, but they've yet to reply.

On the plus side, my Mute Math CDs shipped last week after being "Backordered" for some time.
The free one?? Dang, I cancelled that because I just *knew* they'd ding me for $13.98 once it was in my hands (2-disc set).

I've been getting much quicker service from yourmusic than from BMG proper. 3 days tops per ym order.
Old 07-23-07 | 02:07 PM
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The shipping from yourmusic had been quicker than BMG recently but my order from 6/4 (the first B2G1 sale) had a couple of cds on backorder and it took a month for them to ship. The two show as being shipped on 7/3 but I still have not received them. I sent a note to customer service so I guess it is a waiting game.

The Mute Math shows as being shipped on 7/18 and my queue shipment was on 7/20 so I guess that should indicate shipping time.

Has anyone not received an order shipped from yourmusic? I have never had a problem in the 2 1/2 years I have been signed up.
Old 07-26-07 | 05:15 PM
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Originally Posted by Doctor X
The shipping from yourmusic had been quicker than BMG recently but my order from 6/4 (the first B2G1 sale) had a couple of cds on backorder and it took a month for them to ship. The two show as being shipped on 7/3 but I still have not received them. I sent a note to customer service so I guess it is a waiting game.
Have you gotten the CDs yet, or heard anything from customer service?

I also had a couple backordered CDs from that early June B2G1 sale. I received one without any problems. The other now shows in my order history as having been shipped on 7/4, but I never received a shipment notification e-mail, and I still haven't received the CD, either.
Old 07-27-07 | 08:24 AM
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Originally Posted by Snooples
Have you gotten the CDs yet, or heard anything from customer service?

I also had a couple backordered CDs from that early June B2G1 sale. I received one without any problems. The other now shows in my order history as having been shipped on 7/4, but I never received a shipment notification e-mail, and I still haven't received the CD, either.

I'm in the exact same situation as you. I ordered 9, they shipped 6 right away, another 1 two weeks later and the final 2 show as shipped on 7/3.

They responded by saying that I have to wait four weeks before they will consider an order lost. It will be four weeks on 8/1, so I will send them another email. By comparison, a cd that was shipped on the 18th arrived on the 23rd and one that shipped on the 20th arrived the 25th.

I have not heard back from them about the order that I made on 7/4. It still shows as "not yet shipped".
Old 07-27-07 | 02:20 PM
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The Independence Day Mystery

Originally Posted by Doctor X
I have not heard back from them about the order that I made on 7/4. It still shows as "not yet shipped".
I'm still waiting for mine as well. I ordered 6 discs on 7/4. They show "Not Yet Shipped." Two subsequent orders have shipped and arrived.
Old 08-01-07 | 12:03 AM
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I was rereading the email response to my missing cds and I noticed that they said this about the order from 7/4:

We apologize for the delay in processing your yourmusic.com order number #####. We are in contact with the warehouse and are currently investigating this situation. We will email you an answer as soon as possible and apologize for the delay.
So I double checked my account history and the order shows as being shipped on 7/31.

I still have not received the two missing cds from my June order. We'll see how they handle lost orders...
Old 08-01-07 | 07:02 AM
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Originally Posted by Doctor X
I still have not received the two missing cds from my June order. We'll see how they handle lost orders...
I suspect they'll do you right.

I had a CD arrive last week with a front cover that was bent inside the unopened package, nothing major. I had a new CD in less than a week and was told to keep the original.

Darn.
Old 08-01-07 | 08:17 AM
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My 7/4 order

My order history now shows a ship date of 7/31 as well, except for one of the six discs, which is backordered. Because the order was a "buy 2 get 1 free" deal, I'm wondering if I would lose part of the discount if the last disc does not become available.
Old 08-01-07 | 11:44 PM
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I would sit tight. The last backordered items I had were shipped a month after the original order.

Of course these are the two that still haven't showed up...
Old 08-03-07 | 07:59 AM
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Follow-up

My sixth disc shipped on 8/2, four weeks after I placed my order. I can't complain, though---the price was right.

Edit: I just got this e-mail, titled "Important Account Update."

----------------------------------

Due to a processing error on July 4th, there has been a delay in shipping a recent Cart order. We have processed the delayed Cart shipment, and you will receive a shipment confirmation shortly.

To show our appreciation for your business and to thank you for your patience during this delay, we’ve added 1 Free CD to your account. You can redeem your Free CD in your shopping cart at any time.

Thank you for your continued business. Please feel free to contact our Customer Service Department with any questions you may have.

Your Friends,

Yourmusic.com

Last edited by Manos; 08-03-07 at 10:56 AM.
Old 08-03-07 | 12:46 PM
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I got the same email. I'd say that made it worth the hassle.
Old 08-03-07 | 10:53 PM
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Got the same email as well. I also got the cds for this order in the mail today.

Also for the order that was missing, they said they would resend the two missing cds with a new order number. In the email it says they shipped on 7/31, but they show as "not yet shipped" on my order history.
Old 09-27-07 | 03:18 PM
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The buy 2 get 1 free sale is back working!

I try this code every once in a while while checking the site for new releases and the YMB2G1 code is working again. I did not get an email about it so I don't know how long the sale is good. Like last time, it only seems to be working for singe cd.
Old 09-27-07 | 03:25 PM
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Just checked and the YMSALE code is working too. This one gives single cds for $5.59

Also note that "single cds" seems to mean anything that you can put in your queue. I have a couple of cds that come with a dvd in my queue and they are working with these codes.
Old 09-27-07 | 03:57 PM
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Thanks for the update! I've got my eye on the Genesis CD/DVD remasters.
Old 09-27-07 | 04:54 PM
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Thanks for the B2G1 Free code! Re-signed up and picked up three CDs I wanted
Old 09-28-07 | 09:45 AM
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Thanks. I picked up a few things I had sitting in my cart.
Old 10-01-07 | 11:18 AM
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I just received an email saying this is a two day sale although it seems that the code no longer works. It is hard to tell for sure though as the site is soooo slooowww.
Old 10-01-07 | 11:37 AM
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I got an e-mail this morning about the two-day YMSALE discount. The code works for me. The YMB2G1 code appears to be no longer valid. I didn't receive an e-mail about that code.
Old 10-02-07 | 08:54 AM
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Has anyone else had any recent success with the YMB2G1 code, or should we consider that one dead for now?
Old 10-02-07 | 12:39 PM
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Just used the YMB2G1 code successfully 2 hours ago. It didn't work yesterday.
Old 10-02-07 | 12:43 PM
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From: WAS looking for My Own Private Stuckeyville, but stuck in Liberty City (while missing Vice City)
How weird. I had this thread open as a tab in Firefox, so I went to the site early this morning to try it. It said the code was invalid. Now it works. Go figure.
Old 10-02-07 | 07:27 PM
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YMB2G1 and YMSALE

I can get both codes to work now, as long as I give it an hour's rest between tries. Since there is no way to remove a code from my cart, I have to wait for some cookie somewhere to expire in order to switch codes. It's best to decide first which code one wants to use.


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