BuckNaked2k

Ya mean like this:

Daytripper

I have not once, ever, received an coupon from Amazon for any delayed order. Or even a lost order. Nor have I asked for one.

dolphinboy

I knew there was going to be a problem when AB was not in Shipping Soon status like my Paula Cole cd. With Prime, your order will be in shipping soon on Sunday or Monday morning.

I called. The guy totally was cool with me and he even called over his manager because they knew Prime members were supposed to get their order on its release day.

So they thought it might have been an error with my order, we cancelled it and ordered it again and he offered free 1 day shipping and it STILL showed a release date that was no different than the late 2 shipping order that I called about.

So then the manager just created an order at the call center and he couldn't get it to work and they told me they thought if I wanted to have it by release day, I'd better off getting it from a store nearby (which I did).

The guy apologized for the problem and offered me a $20 credit which I've already spent.

Daytripper

Now that's a nice story. And one that gives me hope. As I mentioned in another thread, I never got my "Seven" BD by last Tuesday (and I too am a Prime Customer). I was first put in contact with LaserShip, one of their sub carriers. And the girl there was so rude to me. A day or so later, I called again, they said it was delivered. Turns out, they delivered it to the wrong house. And whoever that person was, kept it. So I got on the phone with Amazon and they had to resend it. I know they are outsourced. And the connection was so bad. We were literally talking over each other. I was so afraid she was going to send the wrong item. I had to repeat my information over and over. Finally got the movie.

dolphinboy

People can call me any kind of name they like, but if I think I have a difficult issue and need to call, I will not speak to anyone outside of the US.

The W. Virginia reps are good, but the Washington reps are the best. That often requires calling, hanging up and hitting redial about 8-10 times.

I start off by asking what call center I'm speaking with and I'm always polite. Honestly, Amazon makes more mistakes than I think they should, but they generally handle then better than any other business that I deal with a lot.

If it's complicated, I only deal with US reps and no matter whether it's a simple problem or a more complicated one, I'm always very nice and polite.

So places you can always take the high road and you'll really feel like it's not even worth it, but not with Amazon.

It takes a little more effort to make sure that I get the best price (why it can change in their system, but sometimes not go down in my pre-order, I'll never get), but I still think if you purchase a lot on release day, they give the best prices and most reliable shipping of anyone out there.

AmityBoatTours

My copy of American beauty arrived today delivered Via On-Trac along with my copies of Robin Hood, Human Target, and Tinkerbell and the great Farie Rescue.
I did order the very first day it was made availble though, and I had to call in about 3 times to get them to finally adjust the price to 19.99 as it had been still sitting at 22.99 for the last month.
so i guess it kind of balances out, going to watch it tonight.
the only negative is mine doesnt have a slip cover.

I do find it rather intresting that some of the same people who gave me a hard time about me politely complaining to them that my clash of the titans digi book was going to arrive 5to8 days late for no reason at all are now complaining their american beauty blurays havent been shipped yet either.

Amazon is pretty good about making it up to you, if you call them up politely. I didnt ask for anything extra, but the girl at the time to make up for the inconvience knocked 15 off the order price even though i had promo credit on the order that i used when i placed the order originally. so i ended up getting it for 1.99
so chances are if you call up and dont get IRATE they will go out the way to make up the delay for you

dolphinboy

You should be really nice and go into the nearest Target or BB with the movie unsealed, tell them you paid cash, and the movie skips so you can get the slip.

I always want a slip if I have a choice but I'm not crazy about them either. But it's a nice slip and it will probably look better with your other Sapphire releases.

Gizmo

Called and nothing for me.

They said they are sending out first to people who ordered one day shipping...even though it was guaranteed for delivery today. He did state I would get it in 2 days from when it shipped, so that means its OK

I'll call tomorrow morning.

Daytripper

Oh Joe, I'm sure you and I can share Staffing war stories for hours. Yeah, they not only lie on their resume, they have others take online technical tests for them too. I've busted so many. Another thing I prepare myself for, most ask for money at the very last minute after you close them. So I always original close them at the beginning much lower to give me the margin. Have to, or I get screwed. It happens. I worked at the World Bank a few years ago for many years and still very friendly with so many people from there. I've shared stories with them and even asked for advice on dealing with certain cultures. It's certainly helped!

Back on topic......I'm so bummed I didn't get "AB" today. I haven't seen it in years. Got "Robin Hood" though and pleased with the PQ and audio.

jpb07

For what it's worth, I had my copy from Netflix on Tuesday afternoon.

Daytripper

Yay! Got my copy today in the mail.

dsa_shea

Hello! My name is Peggy. Thank you for calling. How may I help you?

Daytripper

LOL! I love that commercial. So true.

Daytripper

Wow, the PQ is pretty bad on this.

lamphorn

Damn. I was gonna buy this too, but I keep hearing the transfer looks bad. This Sapphire Series is turning into a pretty epic fail. I've started considering the "Sapphire Series" label as a warning of bad video quality.

I know they've gone back and fixed a couple of them, but in the store, how do you know if you're getting a first or revised printing? And at this point, don't they realize that people who have adopted Blu Ray are audio/video philes and the reviews will be bad and they'll have to re-do it anyway? Feh.

dolphinboy

It's not that bad at all. If it wasn't a Sapphire title, the level of complaints would be lower. Deservedly so by the way. They should not introduce a line and release titles like AB with picture issues and no new supplements.

That said most of the film looks like a 4 out of 5, but the problems pointed out do exist and, so, I agree it deserves a 3.5 out of 5 in PQ.

But I was still very pleased watching it, just bummed they released a good transfer and not a great transfer and the lack of any new special features was also a bummer. But the movie is so extraordinary, I'm not unhappy that I bought it.

Daytripper

I would give it a 3/5 PQ rating. A lot of the professional online reviews are giving it the same.

PopcornTreeCt

Is it just a soft picture or could have been better?

lamphorn

It IS a great movie and I do want it on Blu Ray, but if recent history is any guide there will be a new transfer made in the near future and they'll put out a new disc.

I'm thinking of the Gangs of New York fiasco plus Gladiator etc.. I'll just Netflix it for now and buy when they fix the transfer. In this economy they should really try to get it right the first time because consumers are going to get burned out by the double-dipping and stop buying altogether.

doctorthodt

AB isn't nearly as bad as either of these. There won't be a re-release.

dolphinboy

I totally agree. There will be NO re-release.

Living Dead

Same here.

CRM114

I had this BD on my Amazon wish list for quite some time but refused to pay $24.99 for it. Once the price dropped last week for a brief period, I pulled the trigger. I figured for $25 and the moniker "Sapphire Series" it much be pretty special packaging, etc. Like page 1 shows (looks like a box):



What I got was a crappy case with the holes in the front plastic and no book or anything else indicating this was a cut above any standard catalog release. What a joke.

HOWEVER, I look forward to watching it's HD goodness.

PopcornTreeCt

It used to have a slipcover.

BuckNaked2k

Did you see the current BB deal where you can trade in any old DVD for $5? Brings the net cost of AB down to $5+ tax.