From a poster at Blu-ray.com (Post #368):

http://forum.blu-ray.com/showthread.php?t=96148&page=19

If so, the email isn't just poorly worded. It's completely wrong. I do hope this new information is correct.

Has anybody who had both casablanca and matrix in their order called and tried to get both free. My email said I'd only be getting casablanca.

Just called them up to clarify...

Seems the email was just poorly worded with zero communication between who sent it and the customer service reps. He said the Casablanca WAS the Ultimate Collector's Edition and the only thing the email needed to convey was that they were shipping it unshinked and therefore free.

Also a funfact that he divulged... there were 1300 orders of Casablanca in the first 2 weeks of the promotion (as opposed to the 50-100 for the rest of the titles apparently). Which is why it's taken so long to get them. I find that understandable.

I also mentioned that people had received the same email about (EDIT, dur) The Matrix but I'm guessing it is one or the other as far as getting them free go.

Should be shipping today or tomorrow apparently.

Well, if that's the case, the email I sent them makes me sound like a dick. Oh well, they should have done a better job explaining themselves. I'm not 100% convinced, but I will keep my fingers crossed.

That makes the delay understandable, but it's difficult to believe there were that many orders for it, as it wasn't a very big seller on HDdvd.

But wasn't it given away as one of the 5 free with buying a player? Seems to me like there would be plenty of them out there.

Yes, I received Casablanca as a FREE HD-DVD

I also received the e-mail it was deceiving. They made it sound like I was getting a DISC only, in which I replied to give me my cover-art back for my HD-DVD They said it was not possible and I would be getting a case and coverart.

+1

I called yesterday and talked to a nice rep for a while about the Casablanca e-mail. She had not heard of the e-mail at the time and talked to her supervisor who said that the e-mail may be incorrect. (The supervisor had received a notice that the Ultimate Editions would be sent out, and a note that they would only send the Blu-ray disc.)

She just called me now (!) to say that things have been cleared up on her end and that everyone who ordered it would get a Blu-ray copy of Casablanca for free, but it would not be the Ultimate Edition. She said that they do not have any of the UEs to send out at all and that they would not be getting any more in.

Yet you can go to any Best Buy and see a minimum of 3-4 collecting dust.

So true. There's so little precious shelf space there as it is...to see those behemoths taking up so much room is a shame.

What a mess...I wonder what they will be sending out? I was under the assumption it was the UE just unshrinkwrapped. Now, it sounds like a disc only version. Although when I asked, they also said we would get disc art and a case.

So my credit card was just charged $6 from red2blu for the "complimentary" Matrix Blu-Ray...

Last time I checked, complimentary meant free....oh well, I'm happy to be done with this horrible ordeal.

Why am I NOT surprised?

If you look up 'how NOT to run a promotion' in the dictionary, there is a picture of red2blu.

I'm not giving up even though I'm very tired of this ordeal as well. They took my HD DVD cover art and I want what we agreed on or I want my cover art back. If I wanted a free, or in red2blu's case $6 free, copy of the single edition Matrix 10th or Casablanca, I would have bought myself a copy.

What a fiasco, from start to 'will it ever end' finish...

Red2Blu=Epic Fail

Like another poster stated, I wouldn't have even bothered sending in my Casablanca HD DVD if I knew I was going to get the standalone Blu. I only did so because the UE is a slight upgrade.

My CC was just charged my total minus 14.90. I assume the charges for Casablanca(9.95) and The Matrix(4.95). At this point who knows maybe I'll get a box of Universal catalog titles.

How many days did it take from them sending a confirmation e-mail about the artwork to shipping? It's been four days now since the confirmation e-mail and my card hasn't been charged for anything.

Just called Customer Service,

My order, including Casablanca, will be shipped out either today or Monday. The operator said they substituted a different version of Casablanca blu-ray and it is free of charge.

I was told via email that the Harry Potter Gift Set will definitely not be added back on the availability list.

My long standing order with Casablanca was shipped today and Casablanca was free so as long as it is in a case with cover art I'm fine with it being a single disc version. Just glad this is over and glad I am getting the Sopranos on BD finally.

I have yet to be charged for my order. Hopefully nothing else went on backorder for me. I honestly don't really care much anymore...I just want the discs on my shelf.


Batman Begins (BD) $4.95
Blazing Saddles (BD) $4.95
Casablanca, Ultimate Collector's Edition (BD) $4.95
Firewall (BD) $4.95
Perfect Storm, The (BD) $4.95
Swordfish (BD) $4.95
Troy Director's Cut (BD) $4.95
Subtotal 34.65
Tax 2.50
Shipping 6.95
Total 44.10

I hope to win a contest for longest unfilled Red2Blu order.

I'd really like to see what the Casablanca ends up looking like. I never traded in my HD-DVD because I wanted the original artwork and I own the UCE. If there is another edition, I'd like it as well for collection's sake.

My CC was finally charged $70. They took off the $4.95 for the original Casablanca. I had mailed my hd-dvds in on 4/23.


Blu-ray Item Price
Batman Begins (BD) $4.95
Casablanca (BD) $4.95
Deliverance (BD) $4.95
Eyes Wide Shut: Special Edition (BD) $4.95
Ocean's Eleven (2001), Twelve & Thirteen Giftset (BD) $9.95
Last Samurai, The (BD) $4.95
Goodfellas (BD) $4.95
Scanner Darkly, A (BD) $4.95
Departed, The (BD) $4.95
Searchers, The (BD) $4.95
Superman II: Richard Donner Cut, The (BD) $4.95
Superman, The Movie (BD) $4.95

It's about time, but worth the wait.

Well I finally sent my order in, put the covers in the mail last night. Let's see how long it takes for me.

Batman Begins (BD) $4.95
Bonnie And Clyde (BD Book) $4.95
Ocean's Eleven (2001), Twelve & Thirteen Giftset (BD) $9.95
Ultimate Matrix Collection, The (BD) $19.95