Any other Amazon Prime members having Blu/HD problems?
12-10-07, 01:14 PM
#1
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Any other Amazon Prime members having Blu/HD problems?
I don't know if I've reached some point where it's costing them money to ship to me now or what, but the last 2 or 3 weeks they've shipped my Blu'HD preorders "ground" & "3-day-priority". Also, the last few weeks (first started w/ Kubrick discs) my orders I've pre-ordered at least 2 weeks before just sit there & don't go to shipping on Monday. If I cancel my order & make a new one, it goes to shipping within half an hour.
I emailed them about both issues & they said they don't have to use "2 day", just so it gets to me in 2 days, which they said they all did, even though one took 3 days & one took 4. They didn't say anything about the second issue. My Potter/Bourne/Zeppelin/Zorro order was just sitting, so I canceled it & now the items have already been split into 2, meaning it's getting ready to ship in 2 shipments. Are they screwing me because I order so much (at least once a week) and it's costing them to send me stuff?
I emailed them about both issues & they said they don't have to use "2 day", just so it gets to me in 2 days, which they said they all did, even though one took 3 days & one took 4. They didn't say anything about the second issue. My Potter/Bourne/Zeppelin/Zorro order was just sitting, so I canceled it & now the items have already been split into 2, meaning it's getting ready to ship in 2 shipments. Are they screwing me because I order so much (at least once a week) and it's costing them to send me stuff?
12-10-07, 01:41 PM
#2
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I honestly don't know what logic Amazon applies to their order fulfillment/shipping process.
I've had orders I've placed months ago sit unfulfilled while another one I placed the day it came out is shipped. That's bullshit.
Also, it is my belief that the Prime thing is largely based on making sure your items are shipped from a distro center that is within a 2 day Ground window.
For example, the majority of my stuff ships from Lexington, KY, which is a two day zone for Ground. Problem is, it's not a guaranteed service.
Recently I've had a few items shipped from their AZ distro center, and they always use 3-Day Select, which pretty much guarantees UPS won't deliver it in two days. I was actually able to extract a $10 gift certificate from Amazon on one of those orders after I demanded a partial refund for my Prime fee.
Looks like today is going to be another fun one, as my longstanding orders for Bourne Ultimatum HD DVD and Lost S3 Blu-Ray have showed no signs of entering the shipping process.
At least my Harry Potter Blu-Ray set is getting ready to ship.
Also keep in mind your initial emails/calls are now being handled by people in India. Some of them honestly don't understand our language even though they can read it. I've had to make multiple contacts on every issue I've had recently just so the problem is understood.
I tend to get the best results by always clicking the "No my problem was not resolved" link in the follow email Amazon automatically sends. This seems to put the issue in someone's hands who can actually handle it.
I've had orders I've placed months ago sit unfulfilled while another one I placed the day it came out is shipped. That's bullshit.
Also, it is my belief that the Prime thing is largely based on making sure your items are shipped from a distro center that is within a 2 day Ground window.
For example, the majority of my stuff ships from Lexington, KY, which is a two day zone for Ground. Problem is, it's not a guaranteed service.
Recently I've had a few items shipped from their AZ distro center, and they always use 3-Day Select, which pretty much guarantees UPS won't deliver it in two days. I was actually able to extract a $10 gift certificate from Amazon on one of those orders after I demanded a partial refund for my Prime fee.
Looks like today is going to be another fun one, as my longstanding orders for Bourne Ultimatum HD DVD and Lost S3 Blu-Ray have showed no signs of entering the shipping process.
At least my Harry Potter Blu-Ray set is getting ready to ship.
Also keep in mind your initial emails/calls are now being handled by people in India. Some of them honestly don't understand our language even though they can read it. I've had to make multiple contacts on every issue I've had recently just so the problem is understood.
I tend to get the best results by always clicking the "No my problem was not resolved" link in the follow email Amazon automatically sends. This seems to put the issue in someone's hands who can actually handle it.
12-10-07, 02:22 PM
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Originally Posted by bunkaroo
I honestly don't know what logic Amazon applies to their order fulfillment/shipping process.
I've had orders I've placed months ago sit unfulfilled while another one I placed the day it came out is shipped. That's bullshit.
Also, it is my belief that the Prime thing is largely based on making sure your items are shipped from a distro center that is within a 2 day Ground window.
For example, the majority of my stuff ships from Lexington, KY, which is a two day zone for Ground. Problem is, it's not a guaranteed service.
Recently I've had a few items shipped from their AZ distro center, and they always use 3-Day Select, which pretty much guarantees UPS won't deliver it in two days. I was actually able to extract a $10 gift certificate from Amazon on one of those orders after I demanded a partial refund for my Prime fee.
Looks like today is going to be another fun one, as my longstanding orders for Bourne Ultimatum HD DVD and Lost S3 Blu-Ray have showed no signs of entering the shipping process.
At least my Harry Potter Blu-Ray set is getting ready to ship.
Also keep in mind your initial emails/calls are now being handled by people in India. Some of them honestly don't understand our language even though they can read it. I've had to make multiple contacts on every issue I've had recently just so the problem is understood.
I tend to get the best results by always clicking the "No my problem was not resolved" link in the follow email Amazon automatically sends. This seems to put the issue in someone's hands who can actually handle it.
I've had orders I've placed months ago sit unfulfilled while another one I placed the day it came out is shipped. That's bullshit.
Also, it is my belief that the Prime thing is largely based on making sure your items are shipped from a distro center that is within a 2 day Ground window.
For example, the majority of my stuff ships from Lexington, KY, which is a two day zone for Ground. Problem is, it's not a guaranteed service.
Recently I've had a few items shipped from their AZ distro center, and they always use 3-Day Select, which pretty much guarantees UPS won't deliver it in two days. I was actually able to extract a $10 gift certificate from Amazon on one of those orders after I demanded a partial refund for my Prime fee.
Looks like today is going to be another fun one, as my longstanding orders for Bourne Ultimatum HD DVD and Lost S3 Blu-Ray have showed no signs of entering the shipping process.
At least my Harry Potter Blu-Ray set is getting ready to ship.
Also keep in mind your initial emails/calls are now being handled by people in India. Some of them honestly don't understand our language even though they can read it. I've had to make multiple contacts on every issue I've had recently just so the problem is understood.
I tend to get the best results by always clicking the "No my problem was not resolved" link in the follow email Amazon automatically sends. This seems to put the issue in someone's hands who can actually handle it.
12-10-07, 02:43 PM
#6
DVD Talk Legend
OK, I don't know if this is a coincidence or not.
I went in to my Bourne order, changed the shipping to One-Day, confirmed it, then changed it right back to 2-day. Now it's Shipping Soon.
We'll see if this works for my Lost order as well.
I went in to my Bourne order, changed the shipping to One-Day, confirmed it, then changed it right back to 2-day. Now it's Shipping Soon.
We'll see if this works for my Lost order as well.
12-10-07, 02:44 PM
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Originally Posted by bunkaroo
Hammer,
What part of the country do you live in?
I suspect my local Amazon distro center is not staffed by Amazon's "finest".
What part of the country do you live in?
I suspect my local Amazon distro center is not staffed by Amazon's "finest".
12-10-07, 03:33 PM
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Everything but the Zeppelin Blu are shipping soon now. So my 2 week-old order wouldn't ship, but my new order for the same items goes to shipping right away. And this has happend the last 3 weeks. I guess I won't preorder anymore until Monday morning. I'm near Philly & they sent me one from Kentucky "ground" and thought it would take 2 days (4)?
12-10-07, 03:44 PM
#10
DVD Talk Platinum Edition
Originally Posted by Hammer99
I'm in Baltimore County, MD, & there's a distro center in Newark, DE that is usually pretty good to me. Two-day free shipping is usually only 1-day. With the holiday season though, I wouldn't be surprised to have to wait a day this week.
12-10-07, 03:52 PM
#12
DVD Talk Legend
Originally Posted by El Kabong
Everything but the Zeppelin Blu are shipping soon now. So my 2 week-old order wouldn't ship, but my new order for the same items goes to shipping right away. And this has happend the last 3 weeks. I guess I won't preorder anymore until Monday morning. I'm near Philly & they sent me one from Kentucky "ground" and thought it would take 2 days (4)?
KY to PA is a two day zone for Ground, but since it's not guaranteed, UPS can take longer, which is to be expected with their increased volumes at this time of year.
It's really up to Amazon to anticipate this and make sure the service level they use guarantees delivery in two days.
Last edited by bunkaroo; 12-10-07 at 03:54 PM.
12-10-07, 06:54 PM
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Before they were sending everything 2-day. Even stuff that would make it by ground in one day was coming 2-day. They only started using other methods 2 weeks ago. That's why I thought maybe I hit the point where it was costing them to ship to me.
12-10-07, 07:00 PM
#14
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Originally Posted by El Kabong
Before they were sending everything 2-day. Even stuff that would make it by ground in one day was coming 2-day. They only started using other methods 2 weeks ago. That's why I thought maybe I hit the point where it was costing them to ship to me.
Then again, I would not be exaggerating if I said I've probably had about 150 packages shipped to me since I've had Prime. They like shipping everything separate - so be it.
12-10-07, 07:32 PM
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Originally Posted by bunkaroo
Maybe the distro center that services your area just changed. It's been like this for me for a while.
Then again, I would not be exaggerating if I said I've probably had about 150 packages shipped to me since I've had Prime. They like shipping everything separate - so be it.
Then again, I would not be exaggerating if I said I've probably had about 150 packages shipped to me since I've had Prime. They like shipping everything separate - so be it.
12-10-07, 08:41 PM
#17
DVD Talk Legend
Originally Posted by GizmoDVD
Anyone want to go in for a Prime Membership? 4 People can use it for a year so it would only be $20 for each of us...
12-10-07, 08:44 PM
#18
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Originally Posted by bunkaroo
Wouldn't that mean sharing the same Amazon account?
How do I share Amazon Prime with members of my household?
Inviting family members to share your Amazon Prime membership is easy. Simply log into "Your Account" and click on the link to "Your Amazon Prime Membership." There you will see a list of your current membership, the status of all members linked to your Amazon Prime membership, and options to add or remove members.
* To add a member: Enter the person's name, relationship, e-mail address and birthday in the appropriate fields and click "Invite." An invitation e-mail message automatically will be sent to the e-mail address you entered. Note that invited members will need to know the month and day of your birthday to accept your invitation.
* To remove a member: Click the "Remove" button next to the name of the person you wish to remove. An e-mail message automatically will be sent to the person you remove.
Apparently many other people have been doing this for a while. One person "buys it" and sells spots for $17 or so (since 5 people can use it in total).
12-10-07, 09:06 PM
#19
DVD Talk Legend
Originally Posted by GizmoDVD
No. Apparently up to four people can share the "Prime' shipping with different accounts/e-mail addresses.
How do I share Amazon Prime with members of my household?
Inviting family members to share your Amazon Prime membership is easy. Simply log into "Your Account" and click on the link to "Your Amazon Prime Membership." There you will see a list of your current membership, the status of all members linked to your Amazon Prime membership, and options to add or remove members.
* To add a member: Enter the person's name, relationship, e-mail address and birthday in the appropriate fields and click "Invite." An invitation e-mail message automatically will be sent to the e-mail address you entered. Note that invited members will need to know the month and day of your birthday to accept your invitation.
* To remove a member: Click the "Remove" button next to the name of the person you wish to remove. An e-mail message automatically will be sent to the person you remove.
Apparently many other people have been doing this for a while. One person "buys it" and sells spots for $17 or so (since 5 people can use it in total).
How do I share Amazon Prime with members of my household?
Inviting family members to share your Amazon Prime membership is easy. Simply log into "Your Account" and click on the link to "Your Amazon Prime Membership." There you will see a list of your current membership, the status of all members linked to your Amazon Prime membership, and options to add or remove members.
* To add a member: Enter the person's name, relationship, e-mail address and birthday in the appropriate fields and click "Invite." An invitation e-mail message automatically will be sent to the e-mail address you entered. Note that invited members will need to know the month and day of your birthday to accept your invitation.
* To remove a member: Click the "Remove" button next to the name of the person you wish to remove. An e-mail message automatically will be sent to the person you remove.
Apparently many other people have been doing this for a while. One person "buys it" and sells spots for $17 or so (since 5 people can use it in total).
Well shit. I could have shared this with my fiancee all this time.
12-10-07, 09:16 PM
#20
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Originally Posted by bunkaroo
Well shit. I could have shared this with my fiancee all this time.
Now...how about sharing some with me? I'll send some Paypal your way....