I work for netMagazines (the people who are providing the magazine deals through DVD Talk) and just want to let everyone know that we aren't some evil fly-by-night operation. I completely understand your frustrations as some of you have not received your mags yet, but yet is the operative word.

We have a standard lead time of 6-12 weeks that is dictated by our publishers and is posted on our checkout process. We would be happy to answer any questions that you might have, but please understand that it will take anywhere from 6-12 weeks. We can be reached via e-mail at [email protected] or by phone at 1-800-536-0886. Thanks for your patience and support.

-Casey

bumping- anyone else get their zines?

I got Maxim & FHM the other day, but I believe I bought them individually, and not through the "Guy's Pack" or whatever.

I sent an e-mail to this person on 10/23 looking for help but I haven't heard anything back. Sound like fly-by-night customer service to me.

i called their service number during biz hours, and got an answering machine

6-12 weeks is an awfully long time to wait. Being the patient man I am, I get pissed when I don't receive my shipments within 48 hours.

I didn't order any of those magazines, but Maxim is looking good though.

UPDATE- I am having serious misgivings about this magazine deal. I had my credit card charged on the 31st of July- Since then I have recieved no magazines

The websites do not recognize my address, and when I called netzines, they said they didn't have my credit card charge on file. Well this worried me, and the lady there said she would call me back. I know my credit card was charged, I have a copy of the bill both in paper and on my computer

The lady did not call me back, and I have been calling for a week straight. It has no been +12 weeks since I ordered the Guys pack, and I am getting very upset. There is never anyone at the phone number given- I don't know what to do. Any thoughtS?

I'd call your credit card company and contest the charge.

I sent Netmagazine's an email yesterday telling them that I'm unhappy to see the volume of complaints that have been posted, and that they need to address them asap.

Please accept my applogies for the pain an misery you've gone through. Before presenting any big offer we do check out the companies we work with and nothing indicated that there would be any problems here.

But as I advised, I'd contest the charge. If Netmagazines doesn't have a record but you do then the best bet is to contest it.

I got burned on the Total Movie deal so i decided against trying this magazine deal until i knew people were receiving it. Looks like i made the right choice.

Susan wanted me to let everyone know about the live chat option as well. If anyone has questions, Susan can be reached most days during business hours via the live chat link found on our homepage, www.netmagazines.com.

The best time might be Monday around 1 PM Pacific time, but if this is not convenient for you there are other avenues. Just another option...

Considering the lack of response at your supposed 800 number, I don't think it would be "another" option, rather the ONLY option.

Susan could have called me like she said she was going to...but oh well, credit card disputes r great.