smurrlock

Just picked up the 4k disc and after it states “HDR” I get just a whit screen and it will not play!!! Anyone else experience anything like this??? Walmart will NOT exchange ir as it has been opened! HELP- Thanks

BobO'Link

I'd ask for a manager... I've never had an issue doing an exchange of opened media.

That said, have you tried cleaning the disc?

DJariya

How about updating your 4K players firmware?

smurrlock

yep a few times with a lens cloth but no luck- our local Walmart is pretty bad… always Out of stock etc. so will try one in town that is much better. thanks.

smurrlock

No- not to feel dumb here but how does one do that? thanks

Meathead

Assuming your player is connected to the internet, it should be in the options somewhere.

smurrlock

Actually its not but will get an ethernet cord and check into it- thanks

jjcool

Walmart won't return an open disc, but they should allow an exchange for the exact same item.

MrVette99

I bought Ex Machina from Walmart. Bad skipping 1/2 way thru. Free return back to Walmart the very next day and an almost immediate refund to my Visa. The return took a day, because I did not have a printer and the Fed-Ex in Missoula printed out the return label that I had to email to them. Really above and beyond.

PhantomStranger

Have other 4K discs not worked for you? Maybe a lack of bandwidth? Do you have the proper HDMI cables necessary for 4K HDR? And yes, some Walmart locations will fight tooth and nail on returns of opened media. Walmart has to eat the cost of that disc when accepting opened returns.

https://www.monoprice.com/product?p_...xoCjKIQAvD_BwE

nikkijo

Wait! If it doesn't work they are supposed to exchange!
Try going back and talk to a different employee.

nikkijo

That's right!
Unless you wait too long to return.

nikkijo

If a tv doesn't work they won't refund or exchange?
Again it's the employee you are dealing with.