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Help Missing Disk! :(

Old 11-20-05, 04:15 PM
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Help Missing Disk! :(

long time lurker, first time poster here. ok so i finally got a day off and decided to watch star wars 3. i unwrap it open the box and what do i find? disc 1 is missing. now i wouldnt care if it was disc 2 but now im sitting here movieless. now i know the obvious answer is go back to the store you bought it from. BUT this has happend to me before with a another dvd and i basically got the run around from both the store, AND the customer service dept of the "dvd manufacter" they passed me off too. so now my question is what can i do? after my last dvd missing caper i pretty much have the feeling i have to shell out another $15 for the dvd. anybody else have this experience. thank you for your time.
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Old 11-20-05, 05:01 PM
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Do you have the original reciept? If so, the store has to exchange the item for another one of the same. This has happened to me several times, and the stores have never given me grief if I bring the original reciept.
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Old 11-20-05, 05:04 PM
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I don't know what you want us to tell you if you aren't willing to bring it back to the store.
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Old 11-20-05, 07:07 PM
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This is one reason why I immediately open up the dvd after I buy it.
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Old 11-20-05, 08:03 PM
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This just happened to me, too. It was "That '70's Show" season 3. The first disc was missing. Had to go back to Wal-Mart with-out the reciept. They tried to give me the run around and claimed their copy-write policy and crap. The lady was on her walkie-talkie to her manager and he said no. I asked to talk to him, because i shouldn't need a reciept to exchange a defective product. I guess he was too busy being close to midnight and all....but he called her back up and said to exchange it.
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Old 11-20-05, 08:45 PM
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It's really unfortunate when this happens. From the store's perspective, it would be easy for someone to get a free DVD by keeping the disc and then claiming it was empty. The store has no way of knowing this isn't the case. On the other hand, if this happened to me, you can bet I would do everything I could to get an exchange. I shouldn't have to pay twice because the plant screwed up.

If they won't give it to you and you do have to end up buying it again (from a different store, of course), just be thankful ROTS wasn't a two-tiered release (with 1 and 2-disc versions).
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Old 11-20-05, 09:28 PM
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Originally Posted by LeeVing
This just happened to me, too. It was "That '70's Show" season 3. The first disc was missing. Had to go back to Wal-Mart with-out the reciept. They tried to give me the run around and claimed their copy-write policy and crap. The lady was on her walkie-talkie to her manager and he said no. I asked to talk to him, because i shouldn't need a reciept to exchange a defective product. I guess he was too busy being close to midnight and all....but he called her back up and said to exchange it.
A receipt is your only valid proof of purchase for any type of sale (s) from a merchant, and it's required by every store policy to acknowledge their customer complaints. This is exactly the reason why all stores postulate their customers to maintain their receipts until it's expiration date for returns, to eliminate any problematical customer service transactions. Without having your receipt, the employee, or management will be under the assumption that the product in question being returned, may be a stolen item, or have been previously purchased from another retailer. These implementations concerning store return policies as such from company CEOs, is vastly logical to all business.

Last edited by SINGLE104; 11-21-05 at 12:02 AM.
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Old 11-20-05, 09:49 PM
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I agree with what the previous 2 posters said. It's fairly simple to keep hassles to a minimum:

1) Keep receipts. You might need it for a return or even a rebate.
2) Open your purchase ASAP and check it out to make sure all discs are there and are the correct ones.
3) As an added precaution, I make sure each disc loads and also ensure the movie plays (I'll quickly hit a few chapter stops).
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Old 11-20-05, 11:04 PM
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Unfortunately, the policies concerning movies and video games made to prevent "renting" from stores (I'll admit I did it at TRU back in the NES days when I was a teen) by expressing dissatisfaction also put anyone returning/exchanging something in a suspicious light.

I got one of the Sims expansion sets for my fiancee and it was missing the first disc of two. You might think I was pirating the cure for cancer the hurdles I had to go through to get an exchange even with a reciept. I can only imagine what they would think if I had none. I can tell you I would not have moved from that service desk without a replacement.
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Old 01-10-06, 05:18 PM
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I have posted about this on another thread but I purchased Seinfeld season 5 vol 4 about 3 weeks ago on a trip to New York. I bought the set at Entertainment Outlet near the New York Public Library and still have the receipt. Unfortunately I didn't open the set until I got back to the UK and have only just discovered disc 4 is missing. I have contacted Sony's customer service department but imagine that they have thousands of enquiries and that this won't take priority. Maybe they'll send me a replacement, I live in hope. Anyone had experience of dealing with the studios on matters such as these and has anyone had any sucess?
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