Received Star Trek: Deep Space Nine - Season 5 from Best Buy the other day. On disc 2, I was unable to play the episode "Let He Who Is Without Sin" from the beginning. In two different DVD players, the DVD would freeze at the "play episode" selection. I tried the chapter selection, same thing with the first two chapters. Exchanged the set today. While it played better, there was freezing and digital artifacts during the first five seconds of playback.

I found two similiar complaints in a forum at StarTrek.com. One of them went as far as having a Best Buy employee open up box set after box set until they found a working disc.

I'm considering contacting Paramount. Any advice would be appreciated.

Mine worked fine.
You have a bad disc.....

There were manufacturing errors with this set. I had no problem with disc 2 but on disc 3 I had the same problem with an episode freezing up (The Ascent). The problem was exactly the same in two separate DVD players. I returned the set for a new one and had exactly the same problem.

Same error for me. I could start on chapter 2 and rewind into chapter one, I started watching from about 3 minutes in. I verified it in my sony player and my dvd drive on my pc.

Is this problem only associated with discs purchased at Best Buy or aer other retailers affected as well?

I bought my set at a Best Buy (in store, not bestbuy.com) and have watched the whole thing, with no problems. So I'd guess that this is just the standard percentage of bad discs that we always see.

I am having the exact same problem with disk 2 of season 5. I tried contacting Paramount but all I got was voice mail. Now I want to check disk 3 for Ascent. Paramount needs to make this right with all of the Trekkers.

My set was from a Best Buy retail store. In fact, I returned the first set for a replacement and it had exactly the same problem. However, I'm not having the problem with Disc two.

Okay, explain this. The disc didn't work in one of my players. I took it out, made sure there was no dust or anything on it. Repeatedly, it wouldn't work in that player.

I try it out in two other players (one of which is the exact same model, bought the same day, as the player it wouldn't play in initially.) Plays fine in both.

I try it again in the original player. And it works now.

I had the exact same problem with disc 2.

I exchanged it for a new set and got lucky. So far i'm on disk 4 with no problems.

I got mine from Best Buy.

Pulled this off of the books and products forum at STAR TREK.com. Haven't called the number yet, but it sounds promising.


By: pinkerton Oct 16, 2003 5:29:23PM

Message: Got some help from Paramount. The lady I talked to, Judy, stated they know there is a problem with disk # 2. Call her at 323-956-8509 for instructions on returning your bad disk to them!!