On 4 January 2024, I ordered a DVD rack from Boltz Steel Furniture. After hearing nothing for a month, I contacted Boltz, and they said they were still waiting for parts to complete the order. Another month passed with no communication from Boltz, so, in the middle of March, I canceled my order. It's now 28 May 2024 and I have received nothing. The Boltz customer service person said she's not authorized to issue a refund, that it has to come through accounting. Instead of her doing the legwork on that, she referred me to that group, headed up by an individual named S. Farrell. This person hasn't had the courtesy or professionalism to return any of my many emails or voicemails.

Caveat Emptor.

If they have a social media page, I would try to blast them publicly. That might grease the refund wheels.

Tom--I have done that. Still nothing.

Have you contacted you credit card company about a dispute or chargeback?

I think the limit is either 60 or 120 days, but they might be flexible.

Most of their furniture is over-priced and ugly, and I think that the industrial-type of stuff they specialize in is no longer popular. Combine that with the current economy, and the company might be having some difficulties.

See if you can dispute it with your credit card.

Any updates?