chipmac

Interesting. That link must be for stores that logitech lists as authorized but I don't know if all of them carry the Harmony remotes. I actually went to the page for the 680 model and click the link there for authorized dealers and got a different list of online stores. It also asks for a zip to locate retail dealers in a 15 to 30 mile radius. I also got the name wrong above. Its Provantage.com.

jonw9

Hmmm, I will try looking at the link from the remote, as opposed to the general link, which is what I posted. Of the stores on my link, only 6 of them showed the remote on their site.


EDIT: Looking at Provantage, I see one stipulation is there are NO returns. I don't know if I should worry more about a return policy, or factory warranty..

chipmac

Well I'm 99% positive this is the remote for me so returning isn't an issue. If it turns out to be an issue there's always Ebay.

Dah-Dee

After doing a lot of reading up on remotes recently, including at the excellent Remote Central, just bought the Harmony 659 for $83 from Comp-U-Plus

chipmac

The 659 is a great choice too. I just don't like the transport buttons at the bottom and prefer their new centered location on the 680. I'll pay a bit more for easier usability.

jonw9

I am thinking I will go the 680 from compuplus too. If I don't like it, I can return it. If I have any problems I can just go by the "It's a gift" or something.

chente

A well placed mirror?

chipmac

Any chance Comp-u-plus is an authorized dealer? I'd hate to have to call support and be denied because of that little detail.

Dah-Dee

Nope. Sorry!

jonw9

Logitech is having a 50% all harmony remotes, today only. I just saw this on another site. Only a few hours left. I got the 680 for 108.72 shipped, and it is from Logitech, so the warranty has to be good.

http://origin.logitech.com/promotion...9&languageid=1

chipmac

Jon thanks for the heads up. I was waiting until the end of the month to order but I just ordered a 680 like you. Saving about $30 or so in the process from other places I've seen listed.

kayak99

Says who? Comp-u-plus advertises:

# Comp-U-Plus Return Policy: 30 days exchange or credit
# Product includes the full US manufacturers warranty

That does not sound like an unauthorized dealer.

neiname

Good luck trying to deal with them. I ordered the 680 from staples after price matching to compuplus at 109.99. Used a $20 off $100 coupon and ended up paying ~$100 from staples.

kayak99

I wasn't endorsing them, only questioning why they were said not to be an authorized dearler when they seem to come up on pricesearches (like CNET) and advertise the factory warranty.

What problems exist for customers?

neiname

Comp-u-plus is like many electronic retailers out there, a low cost provider with limited service. For example I recently purchased a receiver (Pioneer VSX-1014) and had numerous purchasing options. I could buy it at a Pioneer authorized dealer (BB, J&R, Onecall.com, etc. about 7 or 8) for about $425-$450 or I could buy it at places like WellsDigital.com ($365) or etronics.com. I looked at Wells Digital because it was located in Delaware and I am in NY (no tax) but realized that even though they list that there is a 1 year warranty (http://store.yahoo.com/wellsdigital/vsx1014txk.html), they are not an authorized pioneer retailer and if push came to shove for warranty fulfillment Pioneer could always pull that card. Not that a universal remote is anything like an expensive receiver but I would be wary of any store that is not an authorized retailer, especially when I know that Staples will price match them at 110%.

chipmac

I think it was at Remotecentral.com that I've read that if you need to call logitech for assistance in setting up and programming your Harmony they won't do a thing for you unless you bought it from an authorized dealer. I'm guessing that before you can get any help you'll need to provide your serial number and they've tracked these numbers to authorized stores so that they'll know.

kayak99

Are authorized dealers listed at Logitech's site?

chipmac

Yup. They list both online and B&M retailers.

jonw9

Well, I tried the Staples thing, and they cancelled my order saying it was out of stock, instead of back ordering, which I thought was weird. Also, I don't see Staples listed as an authorized dealer either, although I may be wrong.

Dah-Dee

Yes