Hi. I've got a question to ask on behalf of a friend who's running into some technical difficulties with her DVD player. It's a KLH. She doesn't know the model # offhand, but she'll be letting me know once she gets back home. I'll update this post later with that info. Onto the question, in her words:

"I recently got a KLH DVD player and have been having some difficulty with it. The first few DVDs I tried played without difficulty; these still work. However, two other DVDs, recently borrowed from a friend, cannot be watched due to intermittent video issues that look suspiciously like tracking problems on a VCR - the screen quickly scrolls vertically, occasionally pausing to rest with the "bottom" of the frame somewhere in the middle of the screen (such that the top half of the image is at the bottom half of the television). If I go into the DVD player's settings menu while having these difficulties, the menu flips along with the rest of the picture. Sometimes I also get a blank blue screen as if video were completely missing. Audio is untouched throughout. The most interesting thing about these problems is that they are exactly repeatable - they occur in the same manner at the same time with the two DVDs in question. These two DVDs were produced by different studios - one DreamWorks, one Universal - and we have a third DVD by Universal which works, so I don't think that's the issue. To make things stranger, at least one of the problem DVDs works just fine in my laptop DVD player, which is extremely temperamental. Neither is scratched; one is brand-new.

So. We know it's not the DVDs, since they appear unharmed and since one is known to work in my DVD-ROM drive. We know it's not universal to all DVDs in this player, as others play without incident. What we can't figure out is where these repetitive tracking-like video errors could be coming from. Any suggestions?"

Well I have a suggestion but you probably will not like it. I would exchange the player if possible for a better brand. Sony, Panasonic, Toshiba etc.