This particular problem with CH billing people for Director's Selections that were previously declined has been posted before...the quality control for CH is to let its members handle the "fix" by reporting it to them again and again.

http://forum.dvdtalk.com/showthread.php?t=438321

http://forum.dvdtalk.com/showthread.php?t=483371

Well, the $27.24 charge no longer shows up on my CH account, so it likes like they actually did take care of it for me.

Same here. The order and pending charge no longer appear in my Order History and I did not contact them on the error. It appears as though CH is aware of this & is addressing the issue before these charges are processed and orders shipped.

I'll take it.

The pending charges and order disappeared on mine also.

My open account was never affected thankfully.

And I am also. And thanks to Brent L for starting the thread. My problem was with the four replies after Brent L's 2nd post herein, where people were being inappropriately rude or dismissive about CH. I'm no CH stooge or apologist, but I can't stand when people expect the absolute lowest price possible AND the absolute best service possible at the same time. Mistakes will be made. If you're not happy with that and the fact that you might have to do a little work to get them resolved, then feel free to buy all your new DVDs at your local retail store in person.

Thank you for posting that. I agree with you and get tired of saying it every time Columbia House makes a mistake with someone's order and people pile on about how awful CH is. If people don't like dealing with the occasional hassles of CH, they can buy DVDs somewhere else and leave the Clubs forum alone.

But the "heads-up" from Brent L is very much appreciated.

CH has fucked up very seldom in all of the years that I've dealt with them. The few times were eventually resolved with a little persistance. More often than not, their screw-ups are actually beneficial to me(and no, I have never informed CH when they screw-up in my favor).

They ALWAYS do this to me. I just cleared up having this happen with two box sets, now sign on to see they have done it to me again and are 'awaiting to ship'. I'd say this happens to me every three months with both accounts ;/ And yes, I'm sure to cancel and decline each time before the limit is up

Do you decline on the weekend? The few times that I have had a problem regarding Director's Selections was when I declined on the weekend. Ever since I started declining on weekdays, I haven't had any screw-ups(including this time).

Truthfully I'm not sure if I decline every time on the weekend, but it's possible. I'll try just doing it on Wednesdays and see what happens, it's always a major issue for me since it happens so often. Out of the two years I've had the account I'd say I've had this happen around 12 times, and it gets very old after awhile.

They just released the charge on my account, so I'm totally in the clear.

Thanks for the heads up. One of my three accounts was hit, but is awaiting stock, so I might get it canceled beforehand. This happened to me before, about this same time last year.

I also no longer give my CC info to Columbia House. I've frequently received director's selections that I've cancelled over the years. Once I got three in a a row, and wrote on the third one "STOP SENDING ME DVDS I DIDN'T ORDER" and sent it back. The funny thing is, a few weeks after that, I got a letter lecturing me that I had agreed to cancel my director's selections if I didn't want them. So they basically said it was my fault that they sent me something I had cancelled.

I emailed them from their website and asked if they would change my payment option to "bill me" and they did, so now if this happens at least I won't have to worry about it being charged to my card, so far this has not happened to me on any DVD clubs but I have gotten director selections that I had declined in a book club before, guess mistakes happen sometimes.

props to CH - got an unwanted DS, put it in the mail with "return to sender" and emailed them explaining what happened. they credited my account before they even got the dvd back.

I discovered yesterday that I had an outstanding order for "Stomp the Yard" dated 5/7. I have declined ever single DS I've ever received, so either they didn't send me an e-mail on that particular occasion, or it got "lost" (ahem), or there is some bug in their system. I know for a fact that the DS e-mails are not flagged as junk.

I sent an e-mail to CS yesterday describing the issue. Here's the response:
"An attempt was made to process 'STOMP THE YARD' because we did not receive your
response to this Director's Selection by the date specified.

An order for the above mentioned Director's Selection was previously canceled.

We regret the website has not yet updated with the current status of this order.
The problem is being reported to the proper department for review. Please
accept our apology.

To ensure that you receive only the selections you wish to purchase please make
sure to respond to each Director's Selection prior to the date in your
Director's Selection Announcement email, or on our website. If we do not
receive your reply by the specified date, we will send you the Director's
Selection. You may respond to your Director's Selection by visiting our website
at columbiahouse.com, or calling our automated service at 800-262-2001."