AZJeepDude

Good afternoon,

This afternoon I found an outstanding order from 5/7 in my order history for "Stomp the Yard", a pre-order. I didn't place this order, and I've never heard of the movie. I also don't believe I've pre-ordered any DVDs in the past save for "Pan's Labyrinth". I've e-mailed customer service to ask that the order be removed.

Has anyone else experienced this before? It's like totally random, so I don't think someone has hacked my account (it would be incredibly dumb to break into someone else's account and pre-order a DVD, IMO).

Thanks!

g

did you decline your monthly selection. that sounds like one.

shadow32

I had an order for 4 dvd's that magically appeared in my account. It was for movies I had ordered a month earlier. The funny thing is they were being held because I hadn't paid the invoice for the first 4 (new account). I called and emailed CS to cancel the order. They told me they would try but they couldn't guarantee it. I told them the order was being held until I paid for the first 4 so they should be able to cancel it. Again they said they would try. Well, they sent me a late notice for the first 4. I sent it back saying I wasn't going to pay until they cancelled this other order I didn't place because I didn't want them to ship it. After I sent that in, they shipped out the order a week a later even though I still haven't paid the invoice for the first order. I've sent the order back via return to sender and I refuse to pay my acct balance until they credit me the return. This experience and the one with receiving the wrong Pan's Labirynth has turned me off to CH.

AZJeepDude

Seriously? A pre-order as a monthly selection? That's just odd. But, no, I think I've declined every director's selection e-mail I've received.

HyperWeather

Check out this thread, a bunch of us had an outstanding order for a directors selection we denied, most of us just called and it was taken care of http://forum.dvdtalk.com/showthread....9&page=1&pp=25. It's the same date as you said and most were either for Pans or Stomp so I'm assuming thats what this is.

AZJeepDude

Thanks -- that's exactly the info I was looking for. I should have done a search before starting a new thread but didn't expect anyone to have the EXACT EXACT EXACT same problem.

OwlAtHome

AZJeepDude I had the same situation, same title ordered on 5/07 which I declined on the website. My order status was "awaiting stock" so I contacted customer service via email and the order was canceled within 48 hours. If you do get the DVD you can always refuse it.

skidmark

"Columbia House - We screw up in huge volume, and pass the savings on to you!"