Cannot Log-In To Account
#1
DVD Talk Special Edition
Thread Starter
Cannot Log-In To Account
Is anyone having trouble logging into their accounts online? Neither one of my 2 open accounts will let me in. I called them and, for the moment, they were unable to access my accounts using my password either.
#2
I can't login either. I could yesterday but not today. It says * Sorry. We did not recognize the Username & Password you entered. Please try again.
I can log into my ch.com account but not my regular DVD club account.
I can log into my ch.com account but not my regular DVD club account.
#3
DVD Talk Limited Edition
No problems here. Just logged in earlier this morning.
EDIT: Ok, well trying it just now I can't get in. They are probably just updating stuff. Should be back up soon.
EDIT: Ok, well trying it just now I can't get in. They are probably just updating stuff. Should be back up soon.
#6
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Originally Posted by Big Dave
Is anyone having trouble logging into their accounts online? Neither one of my 2 open accounts will let me in. I called them and, for the moment, they were unable to access my accounts using my password either.
#8
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Originally Posted by leeta
I just tried and can't login to mine either.
#9
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Add me to the list...just tried to check on an order I placed yesterday, and I get the 'wrong username/password' message. If they really are updating or something like that I wish they'd just create a new message to say so.
#13
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same here 2 accounts cannot log on for either one glad it wasn't just me. I sent an email yesterday asking about why some movies I ordered disappeared, thought they booted me from the system lol
#14
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Yesterday morning I clicked thru an e-mail and it took me to an old account I had closed last Spring. I noticed there were 5 items in my cart and when I clicked it was brought to the sign-in page where my OLD username was displayed.
#20
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I can log in to my old accounts, but when I tried to log in to the new account which was approved yesterday to change user name and password, it brought me to this error page:
I've tried logging in from CH's homepage and clicking through the approval email. Neither approach worked. Don't know what's wrong with the site. Maybe I should call them.
Site Help
We're sorry! Our website is unavailable right now, while we perform System maintenance. We apologize for the inconvenience. Please stop by later today, when our site will be back up and running.
If you are interested in joining the ColumbiaHouse.com Music or DVD Clubs, click on one of the links below.
Get 12 CDs for FREE! Get 5 DVDs for 49¢ Each
We're sorry! Our website is unavailable right now, while we perform System maintenance. We apologize for the inconvenience. Please stop by later today, when our site will be back up and running.
If you are interested in joining the ColumbiaHouse.com Music or DVD Clubs, click on one of the links below.
Get 12 CDs for FREE! Get 5 DVDs for 49¢ Each
Last edited by junkreceiver; 12-14-06 at 10:29 AM.
#23
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Originally Posted by junkreceiver
But I can log in to my old account without difficulty. Guess it's probably just the new accounts that get messed up?
#24
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I can access my established accounts (one movie club, one TV club) with no problems whatsoever. However, my brand new TV club account won't let me log in and instead gives me this message:
We're sorry! Our website is unavailable right now, while we perform System maintenance. We apologize for the inconvenience. Please stop by later today, when our site will be back up and running.
Not sure how I should feel about this, since the website obviously isn't unavailable with my other accounts. Typical CH.
We're sorry! Our website is unavailable right now, while we perform System maintenance. We apologize for the inconvenience. Please stop by later today, when our site will be back up and running.
Not sure how I should feel about this, since the website obviously isn't unavailable with my other accounts. Typical CH.
#25
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Just talked to a CSR on the phone and was told it was probably because these accounts are so new that they are not readily recognized by the system yet. I honestly don't understand the difficulty in updating their database in real time, though. Anyway, I was told to wait till next week so that their system would have enough time to pick up on this.