jeffbase34

I did a google search for Band of Brothers $27. I was suprised to find a full page of websites posting this deal with the same coupon code.

Let's face it, folks. The days of taking advantage of online price mistakes are over. There are just too many deal websites out there, and too many people find out about it.

mifuneral

It's not just deal websites. Even HighDefDigest posted this "deal" on their front page. They did the same shit with Ghostbusters before that deal was gone too. I'm sensing a pattern. >_

kenbenobi

I've had problems with B&N customer service before. My issue was supposedly escalated all the way to the VP of customer service (I think her name is Beverly Walker, IIRC) but she didn't do shit. It was their fault all the way, but they don't care. I have no intention of renewing my B&N membership when it expires in December...

dx23

Who says it was a mistake? They also had Generation Kill for the same price and we have seen many other retailers lower the price of these BDs for more or less the same price. Barnes and Noble should have canceled the entire order for everyone or shipped the entire order with the price mistakes. What they are doing is completely bait and switch.

punit

Same lady responded to me as well but didn't make a difference. What happens if i refuse to accept the international courier?

Classic Films

At 10:23 AM this morning I got a form letter from Beverly Walker informing me of the cancelled Band of Brothers and telling me I wouldn't be charged for it. It, of course, is the free item from the order. Like I said it was a form e-mail. The best thing to do is refuse items that B&N shipped if you no longer want them at B&N high prices. If you are not home when package is delivered or if you open it by mistake, B&N will send you a return label so that you are not charged for postage. I said I would refuse item when delivered and the CS rep said that is the best thing to do. He did say he would also send a paid postage return label. I am not sure about international shipping. Best to call or e-mail customer service and ask for a return label for free shipping since they admit this is their fault.

mattysemo247

They finally sent me an e mail too. I ordered 3 sets, so thankfully I wasn't charged anything. But everyone else that is getting charged for incomplete orders has every right to be pissed off. They know exactly what they are doing and it's just wrong. Remember, if you have a B&N store near you can return your order there too instead of sending it back. That way you get the credit back sooner.

jeffbase34

Thanks for the tip. I'm definitely returning Prison Break. $37 bucks is ridiculously high.

kbarkerok

I think the best lesson learned

BTW- didnt order BOB

when these hot deals arise, just order what's the best bargain- when you add free items, items to bump price up to free shipping, etc.

you're just gonna be setup for trouble.

seems like there has been 3-4 cases of deal like this, where the hot item gets cancelled then you get burned for full price for something else

Moopher

Dang!