It has to be obvious. Everyone else is selling this for $65 and up at a 35% discount off MSRP. It would be different if they had it for $59.99 and tried to claim a mistake.

A contract requires a "meeting of the minds" to all essential terms, including price.

I always figured that when ordering online, you the customer are making and offer, and the store makes an acceptance when it ships the order out. No matter what the pricing policy or use agreements state, simply posting a price doesn't mean they have to honor it (although I suppose one could run a foul of consumer protection laws if really blatant and widespread).

I was thinking more along the lines of Jericho that the meeting of the minds is their offer of a price, and by ordering it we accept that price.

I always thought that unless you purposefully manipulated the price to change, they had to honor the price that they listed. Is this also the process at B&M stores? If I walked up with a BD Lost that's marked as $35.99 and I did nothing to the box, and was refused by the cashier, I would be pissed. I guess I thought that web sites had to follow the same guidelines, but judging by these cancellations, I'm obviously wrong.

I know BB CS sucks, but have you been on hold for three and a half hours now?

I was on the phone with one lady explaining to her the situation and she agreed with me after looking it up. Then she said that she was going to "transfer" me to another department, why I don't know. She dialed a few numbers and after a few seconds of waiting there was a message that said "your call can't be completed. Please try the call again." So I had to hang up the damn phone and call back. Then another lady tells me that there is a problem with the system and she couldn't help me and that I would have to call back a third time. I then called and ended up being on hold for at least ten minutes and finally having to hang up since I had another class coming in. I wasted most of my lunch time with this shitty situation and absolutely nothing was resolved. It seems, for whatever reason, that when you call there are two types of orders: one type starts with BBY-01 and the other I assume is BBY-02. For whatever reason I was told there was a problem assisting those with the BBY-01 orders. This whole situation is a crock but I'm going to be persistent and something shall be done. They advertised, we bought and now they laugh at us.

**Sorry that it took me so long to get back on here but I had two classes after my lunch and after school duty.**

I got cancelled, too, but my reaction is like, "Oh, well." We all knew it was 99.44% likely to be a mistake and it's not as if we had to hire a sitter, slaughter the cow, ride 250 miles into town, uphill, in a blizzard, chased by locusts, to go to the store only to be denied. We tapped a few keys for a minute and moved on with. To be honest, I had already forgotten that I'd placed the order. I'm looking at the e-mail subject and thinking, "What order? Canceled? I don't have an order there, do I?" It's not worthy of a class-action suit, folks.

dsa_shea,

Sorry to sound like a Dad (I am one), but for whatever it is worth, my advice would be to focus on your classes rather than wasting time on this situation. It was a misprice, nothing more.

Ok guys. If most of you got the same email that I got, (Product not available) you can give BB Customer Care a call, and let them know of the situation.

This may have been a misprice, but because they did not mention that in the email, They allowed me to place another order for $34.99. If BB would have just admitted that this was a price mistake, we wouldn't have a leg to stand on.

Anyway, calling Customer care, and about 20 minutes later (and after a transfer) I was able to get the $34.99 price.

I run a small online store and in our policies it states that we will not be held liable for any errors in pricing or details. We are very upfront with these emails and will give a straight answer every time - if we have to cancel an order.

There is no way around an error every once in awhile. It depends on the circumstance but we will sometimes give the customer the discount anyway. As long as we don't lose money. Best Buy would clearly lose money on this deal. Also, they hardly care if you or anyone else comes back. That big of a company will always get the sale. A small company like mine wants the return business and will lose some money if there's another order in the future.

Well, here is how it went for me.

Call #1 - to main operator, to agent (3-4 minute wait), spend 5 minutes explaining that item IS actually for sale. She finally understands and CLICK...they drop my call

Call #2 - to main operator, stuck in endless teleprompter loop, 5 minute wait, connect to agent and once he has my order number, CLICK they drop my call

Call #3 - to main operator, to agent (3-4 minute wait), give order number, he says the website is in error and they no longer carry this item, then he offers to transfer me to "sales" to see if they can help me find it..........this holds me for 5 minutes, then I am kicked back to the telprompter loop which after hitting "0" twenty times says it will connect me to an agent with a 45 minute wait time.......then after 5 minutes CLICK they drop my call.

Sorry, this isn't worth it. They win.

As soon as you get a live person, ask to speak with an "Best Buy Online over the phone" person. That is who I got transferred to.

they will probably send out 5 dollar gift cards. they usualy do after one of these.

Thanks Dad!! And for what it is worth I'm a dad as well.

I don't understand why people are so surprised. This is not the first or even the last time something like this will happen. It's been mentioned ad nausem that it was a gamble that they would honor it. You can't honestly say that when you placed your order that you didn't know this was an obvious error. In short, 1) you took a chance, 2) they caught it and fixed it, 3) move on.

I can honestly say that I don't care if it was a price error on their part. The bottom line is they listed the product and people ordered it. What really pisses me off is the fact that they couldn't at least be honest with their reason for cancelling the orders. Had they been upfront with the reason for cancellation I would have probably just left it alone. But when I get the run around on the phone it makes me even more determined to see this through. Also, tonight, while out shopping, I spoke with a manager at my local store about this incident and she told me to bring in the paperwork (proof of the original transaction) and that they would make it right. So that is what I'm going to do and not bother with the case number I was given or the ridiculous wait times on the phone. 30 bucks is 30 bucks any way that you slice it.

i called and got them to honor the price. Ordered again and they adjusted the price. Didnt take too long if you don't count the long hold time.

That's what I want to hear. A little persistence never hurt anyone. Hell, I wish kids these days had a ltitle more persistence in them when a challenge steps in front of them.

ummm, yeah, but not if you spend several hours trying to get those $30. I don't think you were quite at that time spent, but at some point, your opportunity cost is more than $30 (if i remember my high school economics teacher correctly...)

Right on...that's the way businesses operate nowadays - just annoy people to the point where they give up and don't even bother complaining anymore. You have to either do like you said, and be persistent, or walk away with your money to a competitor, and let them know it.

jesus people get over it. i got the cancellation email just like everyone. if you order it KNOWING it is an error and it gets cancelled...what were you expecting?

Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy.

i know people think best buy can't just throw any disclaimer out there but the thing is...they can.

kudos to the people that are getting there local store to honor the price, but people that are spending an hours on the phone to get $30, seriously...what is your time worth?

2 hours of teaching spoiled kids that show no respect = 30 dollars. Arguing with dumb customer service reps about principle and rocket science = priceless!

i had a BBY01 order and they fixed it. it took about 30 minutes total, was transferred from customer service to sales, so its prob easier just to ask for sales upfront. they resubmitted a new order and adjusted the price. other than the hold time, they were very helpful

I too called last night about my order... first person transferred me to sales where I held about 5 minutes... that person said they couldn't help me because it had to go to another department to approve price correction... she transferred me... and from there I held 40 minutes! ok, I was fixing dinner & had the speaker phone on so I'd hear when they came to the line so I figured what the hell... the girl that came to the line not only spoke english but was very friendly & helpful! she too said she couldn't figure out why it was cancelled since it was clearly a preorder... so she placed another order for me at the $34.99 price with free shipping and as of this moment it is still pending in their system! was it worth holding for it? I'd say yes...

Did you guys just call 1-888-Best-Buy and ask for the sales department?

Mine was re-ordered today as well with the original price I agreed to pay a couple of days ago. 34.99+tax = 38.07 shipped. Well worth the little bit of hassle.