And it's back in stock

So either it will turn out to be one of those "lightning sales" that some of us will actually be lucky enough to have taken part in or they are simply delaying their cancellation emails until they absolutely have to send them out.

damn. How'd I miss that this morning? Oh well.

are we going to start hearing from anyone that hates Best Buy and how they'll never shop there again??

I hated best buy prior to this sale and will still hate them when I get the cancellation e-mail. But I used to work there, so it is understandable.

No cancellation email yet - could this be a good sign?

Quiet you!

It is best buy, they will wait to the last possible minute.

Should mark this one dead.

Just got a cancellation email:
That's funny because the item is still available. I guess the price isn't available. I might call them later and argue that point, but I'm pretty bored at work

No mention of other compensation.

Saw that one coming. Oh well, worth a shot. Let me know how your phone call goes.

Got my cancellation e-mail too, with the same lie as above. They have a price error policy, they should just be honest and say there was a price mistake.

It's a moot point anyway, we all know how much BB CS sucks.

Cancelled here too. Yay...

bah... got canceled too.

I'm going to call them. Their explanation that the item is no longer available is not acceptable. I would like some compensation for this. I agreed to buy the item under the terms they set, the item was up for a pre-order which means it was set to be available and I fulfilled my obligation to purchase said item.

I'd do it. I didn't get in on the sale but I certainly call to get some compensation.

You sure did. And one of those terms that you both agreed to is that they do not have to honor price mistakes.

And you did not fulfill your obligation, you were not charged.

I'm no defender of BBY, just pointing out the flaws in your argument

Yay for flaws in my argument!!! However, they are obligated to this price in which they advertise a product for. Just because they say in their terms that they do not have to honor their own price does not make it legal. I seriously doubt that I will get the product for their advertised price, but I wouldn't be surprised if I am compensated in some form for attempting to do business with them only to be denied because of their own incompetence.

Again, I don't disagree with you that they are incompetent and essentially, liars.

However, you are not correct that they have to honor a price mistake. There is no legal obligation for that, online, or even in a store.

I thought the item was just "no longer available?" There was no mention of a "price mistake" in my cancellation email

I don't know why they just didn't say it was a price mistake in the first place.

I for one hope DSA gets a concession. Then I'll call and ask for one too

On the phone with them right now. I'll let you know.

I didn't get in on this, but I didn't know about the rule until DVDJosh mentioned it. Could they consider anything a "price error" that they didn't feel like filling? If so, that really sucks, I've never heard of anything like that before.

And...?

I understand them not wanting to fulfill the purchase at that price, but tell us that's the reason! What's so hard about saying, "Our website had the the wrong price listed, sorry for the inconvenience."

Meh, customer service is just atrocious everywhere nowadays. Just in the last week, I've had DirecTV, Dell, and a mortgage broker tell me lies directly to my face (OK, directly to my ear in the case of DTV and Dell), and they all had to know I knew they were lying - they just didn't care. Nobody does anymore. They just blame the other guy, the other guy blames them. They collect their paychecks and buy more than they can afford. They get a CC bill they can't pay. They get pissy and take it out on the customers they deal with. Rinse. Repeat.

I got canceled as well. I think that if they make a mistake on their website they should just fulfill the orders that got in on the error and fix it for future orders. I would understand if they put a restriction on the mistake like only allowing 1 item per customer as opposed to those who placed an order for 20. To give the reason for cancellation as the item is no longer available is just a lie. I would rather them say that they made a price mistake and that they will not be honoring the mistake, that may not make them sound good but at least it is the truth