All my dvds came on Friday. When I opened them up, two of the Hercules dvd cases and one Xena case are smashed and another Xena set is missing a disc.

I hate doing returns so how would I go about doing them? Since this was BOGO would they charge me on only two or all four to ship them out again?

I also read on some posts in this forum that there's a way to reason with them by having them ship out another copy of whatever you have that's messed up so you can basically mix and match a good set instead of anticipating another lousy one, if this is true how do you go about doing it?

Sorry for the questions, lastly there's no indicator of sorts or anything about the return label that they have paid for it. Do I have to pay to return them something that doesn't even work?

gatoinfeliz, I feel your pain. I once had to return something to them, and I believe I just called them up and they e-mailed a sticker for shipping. Don't quote me on that, it was a long time ago and I am not sure if it was that company... Quick question for you, where are you located in the US? And when did they ship your stuff out?

Thanks! And good luck!

This happened to me to a few months ago with one of my Hercules sets. Which makes me think alot of them are messed up. But anyways what i did was call them up and they sent me a sticker or you can print it out on you computer. Its a pre-paid return slip and you just send it back and as soon as they get it they'll send you another copy. It didnt take long at all for me.

Thanks for the reply. I'm from Long Beach, California. The thing that bugs me is that I ordered from the on Tuesday morning before their 11AM central time cutoff with all items from those two orders (1 Xena order with four seasons, 1 Hercules order with four seasons) as in stock with 2 day shipping and they ship out Hercules and wait on the Xena one until the next day. I e-mailed them asking for some explanation and to refund me the 2 day shipping cost and their reply was like one of those automatic replies with no sense of personalization and no mention of my 2 day shipping refund request.

Definitely my first and last time buying from them.

Oh funny thing is that with all the shipping horror stories I decided to pay extra to have my stuff delivered on time and this is what I get.

Amazon for me from now on, at least their shipping method is more safeproof instead of the crumbled paper DeepDiscount uses.

We will see what happen with this copy of Escape from New York I ordered for $6, was on backorder...claims it will ship roughly around the 31st of august but the price has already gone up to $9, so I am wondering if they will keep there word and charge me the $6 or charge me the $9.

When you placed the order, you "locked in" your price - DDD will not charge you the $9 when shipped - only $6.

**must resist another order**

Okay, I'm stupid. I waited, and now three of the four things i ordered show as out of stock/backstock. What are the chances of these titles being restocked, or do I get stuck with one out of four, or should I cancel my order since there's nothing else on the list I wanted to get? [they're Xena S3-6].

I would assume they would come into stock eventually...I am gonna risk it once I get paid this friday and go for all seasons of highlander.

Everyone should have the Dawn of the Dead UE. That combined with anything else for free is great.

I'm just a bit worried my Dawn of the Dead UE won't arrive since it's on back order.It's not out of print (is it?),so they should be able to get some more(cross my fingers).Am I the only one here that ordered the Werner Herzog set?

DDD will fill your out of stoick orders when they arrive, you're locked in to the price you checked out with, so they'll still be B1G1F

nope, I ordered that with the Dawn of the Dead UE...

This is the first time out of about 25+ orders that I have had so many floaters in a shipment. Titus Seaon 1/2, every disc loose. Campy Classics had one floater and The Devil Made Me Do It had three. Not that this was by any means all DDD's fault but the packing was poor with just a few sheets of paper tossed in to absorb handling the shipment.

[QUOTE=gatoinfeliz]All my dvds came on Friday. When I opened them up, two of the Hercules dvd cases and one Xena case are smashed and another Xena set is missing a disc.
QUOTE]

As far as the missing disc goes - I'd contact Anchor Bay. I had a duplicate disc 6, and no disc 5 on a Hunter set - and I emailed them about it, and I got a response in a day or two that said my replacement disc had been shipped out - very cool for Anchor Bay to do that so quickly - beats the return headache with DDD. But I guess if you have to return some more to DDD, it might not be that big of a deal.

Here's where I sent the email:

http://www.anchorbayentertainment.co...?p=FAQ_Problem

Got all my stuff today. No floaters, one box had a corner a little dented, but nothing major.

so I guess I should open all my sets on arrival, just to check? I normally don't open a dvd until I'm about to watch it, in case I change my mind and want to sell it or return it.

Got my order today as well, no floaters, boxes were in perfect shape.

Trying so hard not to place another order.......

The price IS great, but if you had placed the same orders at DVD Planet and used coupons on each, you would've saved another $12 ($5 off $60 on one order, and $7 off $80 on the other). My total on those (I ordered exactly what you did) was $149.

Just an FYI for anyone interested in the HERCULES & XENA sets that DVD Planet's deal works out better in this case.

Why would you buy 7 titles when they're BOGO and shipping is free? Weren't all thosetitles on order 2 b1g1?
oh...maybe not, I don't see Herc 1 on the list.

I don't think the DVD planet one is still going on, is it?

Got my stuff in perfect condition a few days ago. Ilsa was suprisingly entertaining, but Sleepaway Camp is so bad it's almost unwatchable. Will be quickly trading that away.

The first two orders I placed last week arrived today in great condition and in the same box.

Got my orders yesterday. Thanks again OP.

Still is -- worked for me last night