kahuna

Since I don't have Prime any more. I brought all my blu-rays from BB this BF. But in the past I had no problem with them being shipped in a day or 2 & arriving very quickly.

But I have a order of 12 blu-rays shipped together. It was delayed from the start. Shipped by UPS on 11/22 & dropped of at USPS in CA on the 11/27. Says should arrive on 12/8.

The Wire shipped by UPS on 11/15. Dropped off at USPS in CA on 11/20. Says should arrive on 12/8

A single blu-ray shipped out USPS & so far nothing on tracking. All I have gotten is 3 blu-rays so far.

Easy

I had the opposite happen. Got a note from UPS when I checked tracking saying (paraphrase) : "We'll be in your area and will drop off your package in lieu of USPS." Got everything yesterday. Weird, but I'm not complaining. Best Buy did screw me on RZ points though. One of my orders does not show up in order tracking.

b2net

You can submit it as missing points on their site. If it displays an error, you can call and Customer Service will either add the order or credit you the points.

Easy

Yeah, always shows an error when I try to fix it. Guess I'll have to call. Should I try to deal with their unintelligible CS reps or just give up the points? Tough call.

TheBang

Wrong island

I called to do that yesterday, and there was a 45 minute wait. I gave up.

rjh_54

I ordered 3 Scream Factory titles from them back in October, two of which came with slips, and they were packaged this way. Scream Factory slips are usually not in the best shape to begin with, so you can imagine what kind of condition mine were in when I got them from BB

Inhumans99

I am very pleased with how my easy peasy BF shopping order at Best Buy played out...received the entire order yesterday. It came ahead of even the revised 12/01 date (revised from 12/04) via UPS instead of USPS (originally how it was supposed to be delivered), the box was accordioned and in bad shape but I ordered around 20 items (I think 10-12 cds/up to 8 4K titles) so even without packing material they moved around the box like a brick and none of the CD cases had cracks (I will look again, but I was giddy...almost always receive a CD case or two in orders that is cracked, just something I expect nowadays) and it does not sound like any of the 4Ks were floaters (and most had new condition slips).

Yeah...the brief BB website glitch was a nothing burger when all is said and done, so happy. A good chunk of the 4Ks were films I missed in theaters so I am psyched to start watching them this weekend.

mattysemo247

My Best Buy order came through perfect as well. I was even surprised to see them come with slipcovers.

popegregFKAgoblin23

In case you weren't aware, always complain to Amazon when your Prime orders are delivered late. They will usually add a free month of Prime to your account.

Oakland

I've been buying DVDs/Blu-Rays for almost 20 years now, and have a collection that numbers well into the thousands, and this is a first for me:

My Blu-Ray/DVD/Digital copy of "The Founder", purchased on Black Friday from BestBuy.com, arrived sealed, with a slipcover, and the digital copy insert, and the DVD, but... no Blu-Ray. Just an empty space where the Blu-Ray should be.

Obviously it was an oversight at the factory, since the shrinkwrap wasn't compromised. And, since it's my word against theirs, there's nothing I can really do about it. Luckily, at this point in time, I mostly watch the included streaming versions, and only care about the Blu-Ray if it includes a director's commentary track or exclusive extras, and "The Founder" BD has neither. So I'm not going to sweat it for $5.99.

I figured I'd share in case anyone else purchased the title from Best Buy, it might be worth opening and checking your copy right away.

Kedrix

I've had this happen once too before, wasn't at a Best Buy but another store...think it was a Target. (Long time ago)...anyway they did some conversing and talking but in the end, I got another copy...and they opened it right then and there to make sure this one was good. $5.99 or not, I'd still at least put in a phone call. Just sayin

laidbacklarkin

Is it a Universal title ? Asking cos I had a similar experience with 'Sixteen Candles' purchased at Frys in a SoCal store. Was asked to contact Universal who never responded (their phone for Cust Service is just a voice mailbox and the email id I got was never responded to) settled for the UV code inside

Easy

I agree. Shit happens. I have had this experience. I have also had the displeasure of having the wrong movie in the case. Should be a simple fix.