Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
#151
DVD Talk Platinum Edition
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
This has been posted on their Customer Service page:
Service Update: August 16, 2017
Thank you for your recent order to Kino Lorber.
Please note, the third party fulfillment center we use has been having equipment failures that have caused problems with tracking IDs and delayed many orders. We're doing all we can to rectify the situation, we have all of your order information.
In some cases orders have also been split, please look to see if there is a marking on your packing form indicating that another package is on its way.
We are working on making sure that all of your orders are fulfilled. Thank you for your patience.
Okay to send us form at bottom, but please be patient due to high number of inquiries we're receiving.
Thank you again for your understanding.
Service Update: August 16, 2017
Thank you for your recent order to Kino Lorber.
Please note, the third party fulfillment center we use has been having equipment failures that have caused problems with tracking IDs and delayed many orders. We're doing all we can to rectify the situation, we have all of your order information.
In some cases orders have also been split, please look to see if there is a marking on your packing form indicating that another package is on its way.
We are working on making sure that all of your orders are fulfilled. Thank you for your patience.
Okay to send us form at bottom, but please be patient due to high number of inquiries we're receiving.
Thank you again for your understanding.
#152
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
I got a shipping e-mail but it had no specific information on it, -not even who it was from. I got an invoice with my shipment that showed all my items with some crossed out and marked "BO" and a note that items were backordered. No word on those remaining items yet. I haven't checked if I was charged but I'll assume I was.
#153
Senior Member
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
#154
DVD Talk Hero
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
Shit.
I paid through PayPal and didn't set up an account.
I'll give them a month, then sic PayPal on their asses...
I paid through PayPal and didn't set up an account.
I'll give them a month, then sic PayPal on their asses...
#155
DVD Talk Ultimate Edition
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
Maybe.
#156
Senior Member
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
just got my back order movies today!
Now just the Road to Bali replacement and my orders are complete...
I found the CSR VERY helpful.... if in doubt, then just give them a call... He even gave me the tracking # over the phone...
Now just the Road to Bali replacement and my orders are complete...
I found the CSR VERY helpful.... if in doubt, then just give them a call... He even gave me the tracking # over the phone...
#158
DVD Talk Hall of Fame
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
I'm very happy to say the rest of my order arrived yesterday. It was a great sale, so I don't mind that I had to wait a little longer. I just wish there was a little more communication.
#160
Senior Member
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
My order from the 6th still shows up as "now processing" but it looks like they charged me on the 12th, so maybe it will show up some day soon.
#161
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#163
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
I made my first order July 27th. No movement on it so far, probably because of Son of Paleface, which isn't released until the 29th. I made a second order on August 5th and I've received it, minus a couple of titles that were backordered.
#164
DVD Talk Special Edition
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
Same here.
I was charged on the 12th.
No items were backordered at the time of the order.
But they did post this today at another site (so hopefully it'll be soon):
http://forum.blu-ray.com/showpost.ph...postcount=1165
I was charged on the 12th.
No items were backordered at the time of the order.
But they did post this today at another site (so hopefully it'll be soon):
Another 50+ back orders going out today, however this may not be indicated on support page on our site since fulfillment center had to manage much of this off-line. Nearing completion of backlogs. Thanks for patience. Systems running fine for new and future orders.
#165
DVD Talk Legend
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Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
Yeah, I haven't received my order from the 5th yet, either--although both the ones I ordered were out of stock at the time.
#167
Senior Member
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
I actually got an email today with a tracking number saying that my order from the 6th was processed.
#168
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
Kinda had the same issue, I think. I had my packages delivered, and I missed that one title was missing from both shipments. Logged them into DVD Profiler as owned. Few days later, I get two separate mailers from Kino, and I'm like, "What, I ordered more?" Anyway, I wasn't updated on the new tracking numbers, and I never checked. Wasn't updated that the 2 titles I ordered were backordered, either.
Luckily, I got the titles or I would have overlooked them entirely. My mistake really since I didn't physically make sure all the titles were received. Would have been looking for those 2 titles forever.
Luckily, I got the titles or I would have overlooked them entirely. My mistake really since I didn't physically make sure all the titles were received. Would have been looking for those 2 titles forever.
#171
DVD Talk Legend
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
Mine still say processing but their is a FedEx tracking number when I click on the order. Scheduled to arrive next Thursday.
#172
DVD Talk Platinum Edition
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
Checked the contents of my 30 title order of 8/5 and I received 2 copies of 'Night People' while missing another title. The folks over at Kino were nice enough to have the missing title shipped while asking me to keep the extra copy of 'Night People'.
If someone else has had similar experience and has extra copies of any other title, PM me if if you'd like a trade with 'Night People'. Thanks. Please note that both copies I received are floaters but I inspected one of them and thanks to BD's protective surface, there's no issues.
On a somewhat related note, its appalling as to how many titles in the order are floaters - I had 9 titles out of 30 that were floaters, they really need to pull up the manufacturing process.
If someone else has had similar experience and has extra copies of any other title, PM me if if you'd like a trade with 'Night People'. Thanks. Please note that both copies I received are floaters but I inspected one of them and thanks to BD's protective surface, there's no issues.
On a somewhat related note, its appalling as to how many titles in the order are floaters - I had 9 titles out of 30 that were floaters, they really need to pull up the manufacturing process.
#174
DVD Talk Limited Edition
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
I am glad I ordered early!
#175
Re: Kino Studio Classics 'Launch' Sale - Ends August 6, 2017
Yeah, now I have I Should Have Made One More Order syndrome.