ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
01-05-10 | 03:32 PM
#201
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
Did anyone who canceled online receive a cancellation e mail? I do show the "not been activated or blocked" message too when trying to sign in but don't trust this company for shit anymore. I would rather have an e mail to saved when they try and charge me a couple months down the line.
01-05-10 | 11:46 PM
#203
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From: Formerly known as "orangecrush18" - still legal though
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
Thanks for the heads up on the option to cancel online now. I went ahead and did that.
01-06-10 | 07:52 AM
#205
DVD Talk Limited Edition
01-06-10 | 09:05 AM
#206
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
My account has been deactivated for almost 2 full days now. I can't login anymore, which I thought was good, but I'm still getting the daily newsletter.
Hopefully that's just a symptom of shitty programming and nothing to be worried about regarding auto-renewal. Though I did disable that before I fully deactivated my account, so one would hope they at least honor that flag in the DB.
Hopefully that's just a symptom of shitty programming and nothing to be worried about regarding auto-renewal. Though I did disable that before I fully deactivated my account, so one would hope they at least honor that flag in the DB.
01-06-10 | 10:05 AM
#207
DVD Talk Legend
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
Per member's request, his membership was cancelled and he was sent notification of such.
Consumer's Desired Resolution:
I just want them to cancel my account, and not illegally charge me like they are threatening to do, period. I just hope they can be kept from doing it to everyone else as well.
Consumer's Desired Resolution:
I just want them to cancel my account, and not illegally charge me like they are threatening to do, period. I just hope they can be kept from doing it to everyone else as well.
RECEIVE BUSINESS RESPONSE : The Membership Terms & Conditions sets out the process for cancelling membership. The organization informs a member once a cancellation request has been processed. ECA has never changed credit card information and re-submitted the card. Such practice is standard in other organizations' Membership Terms & Conditions upon which ECA based its own; it is also not an illegal practice. Regardless, ECA has removed that section from its Membership Terms & Conditions.
RECEIVED CONSUMER RESPONSE/REBUTTAL : (The consumer indicated he/she DID NOT ACCEPT the response from the business.) They STILL do not offer a way to cancel the account. I will not be satisfied until they offer a way to cancel the account, online. They offered sign up online and took my credit card information, and at that time they had it set up to do online canceling as well, then once they had everyone's credit card information they took that way. As I said before, it is flat out rotten and borderline illegal. I want my account with their corrupt organization CANCELED so I will never be charged by them, once and for all.
RECEIVED BUSINESS' REBUTTAL RESPONSE : Per member's request, his membership was cancelled and he was sent notification of such.
DISPUTE RESOLVED- WITH LETTER : (The consumer indicated he/she ACCEPTED the response from the business.) I accept only because they finally canceled my account and removed my credit card information ONLY after filing a complaint here and sending them a physical letter. This company is nothing but one big scam full of crooks. Good riddance.
I just want them to cancel my account, and not illegally charge me like they are threatening to do, period. I just hope they can be kept from doing it to everyone else as well.
Consumer's Desired Resolution:
I just want them to cancel my account, and not illegally charge me like they are threatening to do, period. I just hope they can be kept from doing it to everyone else as well.
RECEIVE BUSINESS RESPONSE : The Membership Terms & Conditions sets out the process for cancelling membership. The organization informs a member once a cancellation request has been processed. ECA has never changed credit card information and re-submitted the card. Such practice is standard in other organizations' Membership Terms & Conditions upon which ECA based its own; it is also not an illegal practice. Regardless, ECA has removed that section from its Membership Terms & Conditions.
RECEIVED CONSUMER RESPONSE/REBUTTAL : (The consumer indicated he/she DID NOT ACCEPT the response from the business.) They STILL do not offer a way to cancel the account. I will not be satisfied until they offer a way to cancel the account, online. They offered sign up online and took my credit card information, and at that time they had it set up to do online canceling as well, then once they had everyone's credit card information they took that way. As I said before, it is flat out rotten and borderline illegal. I want my account with their corrupt organization CANCELED so I will never be charged by them, once and for all.
RECEIVED BUSINESS' REBUTTAL RESPONSE : Per member's request, his membership was cancelled and he was sent notification of such.
DISPUTE RESOLVED- WITH LETTER : (The consumer indicated he/she ACCEPTED the response from the business.) I accept only because they finally canceled my account and removed my credit card information ONLY after filing a complaint here and sending them a physical letter. This company is nothing but one big scam full of crooks. Good riddance.
It does say "dispute resolved- with letter" but who knows if that means the actual Google card or this back and forth. Either way I don't care, I'm just glad to be done with these idiots.
01-06-10 | 11:23 AM
#208
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From: Seattle
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
So the other day, I went through the online process of turning off auto-renew, but didn't fully cancel my membership. Just out of curiosity, I tried to login today and it told me my username was "not registered or is blocked." Morons. Oh well, good riddance.
Edit: OK, it just occurred to me that they probably just now processed my Google postcard, as I just got a cancellation email as well. Still, fuck em.
Edit: OK, it just occurred to me that they probably just now processed my Google postcard, as I just got a cancellation email as well. Still, fuck em.
Last edited by FatTony; 01-06-10 at 12:42 PM.
01-06-10 | 11:42 AM
#209
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
They still haven't figured out the difference between auto-renewing a membership and the membership itself? I hope people now start complaining to the BBB about having their memberships wrongfully terminated.
01-24-10 | 08:02 PM
#215
DVD Talk Hero
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
What is a Google card? Why do I need it to cancel ECA? Where/how can I get one?
01-24-10 | 08:05 PM
#216
DVD Talk Godfather
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
They added IGN Insider as a member benefit last week or so. 50% off. Still too expensive.
01-25-10 | 02:44 PM
#217
DVD Talk Hero
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
So did they get rid of the Amazon coupons altogether or are they just out for now?
01-25-10 | 02:45 PM
#218
Moderator
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
01-25-10 | 02:56 PM
#220
Moderator
01-25-10 | 03:00 PM
#221
DVD Talk Hero
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
01-25-10 | 05:42 PM
#222
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From: Picture a cup in the middle of the sea
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
They don't send newsletters over the weekend. I still receive mine, last one was on Friday too.
I actually tried to cancel through the website a few days ago and it says that my account is disabled or something like that. I sent a google card but I haven't received any confirmation that my membership was cancelled.
I actually tried to cancel through the website a few days ago and it says that my account is disabled or something like that. I sent a google card but I haven't received any confirmation that my membership was cancelled.
01-25-10 | 06:06 PM
#223
DVD Talk Hero
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
Again, what the heck is a google card? Is it a gift card or an actual piece of correspondence?
EDIT: A google search just resulted in online postcards and a credit card.
EDIT: A google search just resulted in online postcards and a credit card.
Last edited by RocShemp; 01-25-10 at 06:32 PM.
01-25-10 | 06:56 PM
#224
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From: Seattle
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
01-25-10 | 07:10 PM
#225
DVD Talk Godfather
Re: ECA - BASTARDS CHANGED POLICY An Important warning to ALL MEMBERS!
The history is: ECA decided that the only way for members to cancel the autorenewal of their membership was to write a letter to them... no email, no online button (though one was available before, they claimed it never worked). So some people used the free google christmas cards to send in their cancellations, instead of mailing in a letter and paying for postage.
Later on, ECA relented and now have an online button to cancel your membership.
Later on, ECA relented and now have an online button to cancel your membership.