My 360 Problem
 

So here's my story I came home today to play some Top Spin 2, I was on live playing someone and my 360 froze, so I restart it and this time it freezes on the 2K games startup screen, I restart it again and this time it freezes on the 360 startup screen, so I restart it once again and this time I get the 3 red lights. So now I unplug all cables and plug them back in and this time it freezes in the dashboard. So I call Xbox and they got me restarting it with different games and all that stuff. So heres the good part, they tell me that I need to send it in but its not under warrenty. They tell me that my warrenty expired on the 4th of May. He also tells me that I originally get a 6 month warrenty and a 10 day grace period. So I figure that warrenty started on the 4th of November, when the console hasn't even been released yet. I bought mine on November 22nd (the release date). So my question to you all is does any of this make sense, or am I missing something. For now I told them I'd call later on my decision, so what would you do.

This may sound silly but call back. Try another rep. They may dig a little deeper for you and and help you out. What have you got to lose?

I thought they extended the limited warrenty for launch units to 9 months. At least thats what I remember reading before.

call back, maybe you will get a rep willing to work with you. A tip though, if they do have you ship it back to them and repair/ship back to you on their dime, when you get the new unit, the warrenty period starts again. Purchase their 2 year extended warrenty. its $50, but having piece of mind if something happens in a year knowing you'll be covered and get a new system is worth it.

I did that when my launch unit died a couple months ago. When I got the new unit delivered to me, I called right up and enrolled it in the 2 year extended warrenty.

Man it sucks if they won't work with you on the warranty. Actually the fact they don't give a one year warranty on the 360 is bullcrap as well. I had a similar issue with my PStwo unit. I bought mine the day they were released and had a controller port problem 9 months later. Even though my unit had to be under warranty since the model wasn't even on the market a year Sony refused to honor the warranty because I had lost my receipt. Why they even bother with you registering the system I don't know since the receipt is all they care about. I ended up selling the unit at a loss instead of paying for the expensive repair cost.

I would call them back and keep trying. You should not have to pay for the repairs of something this new. When I had my launch Xbox I had trouble with it just outside the warranty period and they fixed it free anyway. You just need to talk to the right customer rep.

So I just called back and I must have found the right customer service rep cause they were really cool about it. They apologized for the previous call. They are shipping out a box to send the 360 in and I should get my repaired 360 in 10-14 days. :D I'm am really happy with them as I did not want to pay $130 or get a warrenty to get it fixed.

Has anyone had any experiences with sending there 360 in?

I bet they were calculating 6 months as 180 days.

Nov 22nd
Dec 22nd - 30
Jan 22nd - 61
Feb 22nd - 92
Mar 22nd - 120
Apr 22nd - 151
May 22nd - 181
May 23rd - 182 days

Even going by 6 months = 180 days, you'd still be within your 10 day grace period, so I don't know what their problem was...

Good that they ended up doing right by you.

Maybe, but the original guy I talked to told me that the warrenty expired on May 4th. I told the guy how that made no sense and asked him how does the warrenty start on November 4th when the console wasnt even released for another 2 weeks. He had no answer just saying that the computer said it expired. Atleast I got someone with a brain the second time I called.

I would have tried asking for a supervisor to figure the correct time so the rep would look stupid.

Good thing you got a good rep the second time.

Who knows what that guy was talking about, but I hope your problem is resolved easily. I've had problems with my 360s (I'm on my second one,) and it's really annoying.

you won't get yours fixed, you'll get some refurb unit back. the same thing happend to me, and now after having the refurb back for a month or so, its starting to do it with the refurb. oh well play till it dies!

Do they at least transfer your drive and/or data to the refurb?

I asked them if I need to send in my hard drive and they said no. Which is good cause I don't want to lose all my saved games.