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Old 10-07-17 | 08:34 AM
  #51  
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Re: Netflix raising prices

Originally Posted by Abob Teff
I thought I was pretty clear, but I guess I should have spelled that out more. The $1 isn't a concern, it's the lack of concern for customer service in communicating it. It's not on the same scale as the disc/streaming split, but it shows the same out-of-touch attitude the company did during that fiasco. Back then, I probably would have kept both services for awhile if they had communicated and handled it better, but the way they handled it (rushed, like this) was very poor so I dropped for awhile. Hell, even my cable company is courteous enough to give me a few months notice before making changes.

I'm not dropping over the $1, but this is another small strike against Netflix's image in my book. Maybe I have a different view/perception on some issues because of what I do for a living.
Old 10-07-17 | 09:15 AM
  #52  
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Re: Netflix raising prices

Originally Posted by Abob Teff
I thought I was pretty clear, but I guess I should have spelled that out more. The $1 isn't a concern, it's the lack of concern for customer service in communicating it. It's not on the same scale as the disc/streaming split, but it shows the same out-of-touch attitude the company did during that fiasco. Back then, I probably would have kept both services for awhile if they had communicated and handled it better, but the way they handled it (rushed, like this) was very poor so I dropped for awhile. Hell, even my cable company is courteous enough to give me a few months notice before making changes.

I'm not dropping over the $1, but this is another small strike against Netflix's image in my book. Maybe I have a different view/perception on some issues because of what I do for a living.
Well said.
Old 10-07-17 | 08:35 PM
  #53  
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Re: Netflix raising prices

Originally Posted by Abob Teff
I thought I was pretty clear, but I guess I should have spelled that out more. The $1 isn't a concern, it's the lack of concern for customer service in communicating it. It's not on the same scale as the disc/streaming split, but it shows the same out-of-touch attitude the company did during that fiasco. Back then, I probably would have kept both services for awhile if they had communicated and handled it better, but the way they handled it (rushed, like this) was very poor so I dropped for awhile. Hell, even my cable company is courteous enough to give me a few months notice before making changes.

I'm not dropping over the $1, but this is another small strike against Netflix's image in my book. Maybe I have a different view/perception on some issues because of what I do for a living.
Sometimes I don't know that DirecTv are raising their prices until I see it on my bill. And it's more than a dollar.
Old 10-07-17 | 09:29 PM
  #54  
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Re: Netflix raising prices

Originally Posted by randian
I hope CBS and Disney streaming services bomb because I hate market segmentation. It reduces convenience and raises overall prices if you need/want a subscription to more than one.
Ironic considering Netflix is the reason the market is fragmented in the first place.
Old 10-07-17 | 09:38 PM
  #55  
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Re: Netflix raising prices

Originally Posted by actionjackson29
Sometimes I don't know that DirecTv are raising their prices until I see it on my bill. And it's more than a dollar.
I have been told AT&T and Comcast are bad about doing this too (I don't use either but I've had it happen to family). These are companies who have notoriously bad customer service. If that is who Netflix wants to emulate and be associated with, well .

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