dvd-4-life

Last Sunday night I began receiving the error message 771 on my tv screen's. That means that the dish is having a hard time receiving information. I called tech support and I then found a loose connection at the adapter(power source for the dish). Then it worked again.

The following night it started all over again. Called tech support and set up an appointment for a repairman. After getting off the phone, I was fooling around with the remote and it began working again.

However,the repairman did come out(Wednesday) and he found a loose connection at the dish and determined that was the problem. Ninety minutes after he left,the same problem came back.

All day yesterday I waited for a phone call (from the local repair service) and received no call. I called Direct TV a few times yesterday about this matter.

As of right now,I have no Direct TV,no on-demand(haven't checked DVR).

What are my options should the local repair service fail too contact me? I should call Direct TV and complain(talk to a supervisor).

What if I complained about one of the mini-genies overheating ,would they send a different repairman and they would fix the first situation,also?

ddrknghtrtns

Two year contract up for renewal?

dvd-4-life

I don't know about that.

I did just order NFL Sunday Ticket the other day.

I could always drop Direct TV(at a cost) because I have Charter for back-up.

Even Charter(when they previously had bad service) wasn't this bad.

One question-how does one speak to a supervisor at Direct TV?

dvd-4-life

I just talked to a Supervisor.

Someone will be out today between noon-4pm. She said that the dish might be out of alignment.

fujishig

That seems odd, wouldn't that be obvious when you look at signal strength?

bunkaroo

Worst case they just need to replace everything.

dvd-4-life

They could start my changing the line from the dish too the adapter.

I guess they have a way too find where the signal is being cut.

dvd-4-life

I think you would get an 775 message error if there were problems at the dish.