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Direct TV- Poor Service

Old 09-16-16, 07:44 AM
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Direct TV- Poor Service

Last Sunday night I began receiving the error message 771 on my tv screen's. That means that the dish is having a hard time receiving information. I called tech support and I then found a loose connection at the adapter(power source for the dish). Then it worked again.

The following night it started all over again. Called tech support and set up an appointment for a repairman. After getting off the phone, I was fooling around with the remote and it began working again.

However,the repairman did come out(Wednesday) and he found a loose connection at the dish and determined that was the problem. Ninety minutes after he left,the same problem came back.

All day yesterday I waited for a phone call (from the local repair service) and received no call. I called Direct TV a few times yesterday about this matter.

As of right now,I have no Direct TV,no on-demand(haven't checked DVR).

What are my options should the local repair service fail too contact me? I should call Direct TV and complain(talk to a supervisor).

What if I complained about one of the mini-genies overheating ,would they send a different repairman and they would fix the first situation,also?
Old 09-16-16, 07:56 AM
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Re: Direct TV- Poor Service

Two year contract up for renewal?
Old 09-16-16, 08:07 AM
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Re: Direct TV- Poor Service

Originally Posted by ddrknghtrtns View Post
Two year contract up for renewal?
I don't know about that.

I did just order NFL Sunday Ticket the other day.

I could always drop Direct TV(at a cost) because I have Charter for back-up.

Even Charter(when they previously had bad service) wasn't this bad.

One question-how does one speak to a supervisor at Direct TV?
Old 09-16-16, 10:26 AM
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Re: Direct TV- Poor Service

I just talked to a Supervisor.

Someone will be out today between noon-4pm. She said that the dish might be out of alignment.
Old 09-16-16, 11:49 AM
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Re: Direct TV- Poor Service

That seems odd, wouldn't that be obvious when you look at signal strength?
Old 09-16-16, 12:00 PM
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Re: Direct TV- Poor Service

Worst case they just need to replace everything.
Old 09-16-16, 12:10 PM
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Re: Direct TV- Poor Service

They could start my changing the line from the dish too the adapter.

I guess they have a way too find where the signal is being cut.
Old 09-16-16, 12:11 PM
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Re: Direct TV- Poor Service

Originally Posted by fujishig View Post
That seems odd, wouldn't that be obvious when you look at signal strength?
I think you would get an 775 message error if there were problems at the dish.

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