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help from a Time Warner cable customer, please

Old 08-30-11, 05:45 PM
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help from a Time Warner cable customer, please

can someone supply a link to the manual for the latest gen Time Warner HD box?
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Old 08-30-11, 08:28 PM
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Re: help from a Time Warner cable customer, please

do any of these help? if not, do you know the make and model?

http://www.timewarnercable.com/Media..._UserGuide.pdf

http://www.timewarnercable.com/Media...t-Cable-HD.pdf
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Old 08-30-11, 09:31 PM
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Re: help from a Time Warner cable customer, please

Trouble with hdmi?
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Old 08-31-11, 04:43 AM
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Re: help from a Time Warner cable customer, please

long story short, my inlaws have been paying for hd service for years, turns out they've been using the red, white, and yellow cables this entire time. my wife went up to visit them a couple of weeks ago and told me that their new HD tv looks like shit. So I deduced they weren't using the correct cables. I sent them up an HDMI cable, and they say that the picture looks better "they guess" (which means it doesnt), and he keeps saying that the entire picture is shrunk to like 3/4th's the size all around. They aren't tech savvy at all... I've asked him to get me the model number of their tv and their cable box but that has yet to happen. I'm sure there is some setting that is off either in the box, or the set, or both.
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Old 08-31-11, 07:52 AM
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Re: help from a Time Warner cable customer, please

Did they disconnect the rca cables?
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Old 08-31-11, 08:16 AM
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Re: help from a Time Warner cable customer, please

Originally Posted by TallGuyMe View Post
I sent them up an HDMI cable, and they say that the picture looks better "they guess" (which means it doesnt), and he keeps saying that the entire picture is shrunk to like 3/4th's the size all around.
It sounds like they're watching it windowboxed, i.e. a 16:9 image letterboxed into a 4:3 frame, which is pillarboxed on their 16:9 HDTV.

If they're watching SD channels, this is how it's supposed to look, and many people continue watching the SD channels even when paying for HD service; they don't realize the HD version of a station is a different channel number than what they were used to. Zoom buttons on the TV can fix this if the station isn't available in HD.

If it's an HD channel, then the box is probably set for only 480i/p, and possibly only 4:3. My TWC DVR has settings for choosing what resolutions my TV can handle, and what aspect ratio it is.
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