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SCSI problem under Win2k

Old 01-13-01, 06:27 PM
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Okay, so I have my new Adaptec AHA-2930U and installed it today. All but one of my problems went away. My CD-R drive is now working (wasn't with my old SCSI card) completely.

My problem is that I still need to have a CD in my CD-R drive (last in the internal SCSI chain) at Windows 2000 startup. If I don't have a CD in there Windows is almost un-useable. I did a couple more double checks to make sure termination is correct (CD-R terminated and scanner terminated). I was thinking this still might be a driver issue but I have no way of knowing that right now (read on as to why).

Windows also refuses to let me install the latest drivers available from the Adaptec web site. The in the Device Manager, the drivers are dated 11/14/1999 and have Microsoft listed as the porvider. The sys file that came with the Adaptec download is dated 03/15/2000 so why doesn't that override the MS driver? Is there any way I can force the install?

Windows 200 is the only OS on my machine that is having any problems with this whatsoever (Win98, BeOS, Linux are all fine).

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Old 01-13-01, 06:42 PM
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Oh no -- you didn't get the 2930 card did you? Just kidding. Good choice.

First, I've read in newsgroups (yes, I do go somewhere else occasionally) that the Adaptec driver that comes with Win2K is the best one to use. People have been having problems with newer Adaptec-provided ones. Looks like Windows is smart for once!

It seems your drive is not acting as a removable device. Go into the Adaptec BIOS (ctrl-A as it's looking for devices) and check out the settings. You can do a device scan to see what device number it is (probably shouldn't be 0 or 1) and into the configuration section to make sure that it knows that it's removable, don't treat the CD-ROM as a hard drive, etc. You can also turn down the Mbit/sec rate to 10 or below. Also, try telling your Adaptec BIOS not to boot from CD-ROM as well as your motherboard's BIOS.

Give these a try and see what happens.
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Old 01-13-01, 07:15 PM
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Another thought. You haven't juggled around drive letters, have you? Is it possible Win2K is trying to load a driver, service, or program that was on the CD-ROM or another drive before you changed the drive letters? Do you see any errors in your event log at startup? Are there properties for the CD-ROM in My Computer that specify removable?

Have you tried waiting 30+ minutes? What exactly happens when it doesn't work?

[This message has been edited by X (edited January 13, 2001).]
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Old 01-13-01, 09:36 PM
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I tried all of your first set of suggestions and none worked (I didn't think that was the problem since it's only Win2k).

I don't recall ever changing my drive letters around in Win2k. When it doesn't work, anything that tries to scan the CD-R drive hangs (which basically makes it hard to use).

As for the event log, I never thought to check that (I should have thought of it since I've had to do it for other problems in the past with NT4). There are two different errors in the log (both appearing more than once).

* The first says that there is a bad block in Device\cdrom2 (which is the CD-R).

* The other says "The driver detected a controller error on \Device\Scsi\aic78xx1"

I'm going to reboot both without the CD in the drive and with it in the drive and see when the errors appear according to those events.

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Old 01-13-01, 10:01 PM
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Do you have adaptec ez-cd creator installed?
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Old 01-13-01, 10:08 PM
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I get the AIC78xx error on bootup when the CD is in the CD-R drive. I get the CD-ROM error when the drive is empty.

I do have EZ-CD Creator installed, but not direct CD and I don't get the EZ-CD icon in the tray at startup (only when I run the program). When I went back to my event logs I saw a ton of the AIC78xx errors when I was burning CDs earlier today (using EZ-CD). I have not tried nero yet since I am really really low on CDs. I was using Adaptec because that's what I used to make the images prior to re-installing my windows partition.

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Old 01-13-01, 11:38 PM
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What if you uninstall the drive from the device manager and reboot?

Just having ez-cd installed changed a crapload of DLL's and what not on your system, I have seen this cause issues in certain configs. Do you have the latest ex-cd? 4.02D I believe.
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Old 01-14-01, 05:04 PM
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quote:
Originally posted by 4KRG:
What if you uninstall the drive from the device manager and reboot?

Just having ez-cd installed changed a crapload of DLL's and what not on your system, I have seen this cause issues in certain configs. Do you have the latest ex-cd? 4.02D I believe.



Uninstalling the drives doesn't make things any better or worse. I have 4.02 of ez-cd installed (well I did). I have the full 4.0 installer and then used the upgrade available from the adaptec site so that I would have the Win2k compatibillity. I uninstalled it to see if that would help matters but it didn't.

I don't think that ez-cd isn't creating the problem since I had the same issue right from the beggining of my Win2k insallation (but with another SCSI card and it was much worse). I have SP1 installed, but I'm going to try giving it another try since I installed prior to the new SCSI card.

Any other suggestions are welcomed.

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Old 01-14-01, 05:32 PM
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How long is your SCSI chain? You have a scanner attached. How about removing it (and any other external devices, I assume CD-R is internal) and explicitly telling your Adaptec to terminate. Then give it a try.

And you should explicitly tell it not to terminate when you're using the external devices. I don't trust that auto thing.
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Old 01-14-01, 05:40 PM
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I will try the termination thing in the SCSI bios.

I have tried it without the scanner plugged in. I didn't plug the scanner into the new card until I was done fighting with the whole deal durring installation. The internal cable is about 2 ft (DVD and CD-R connected w/ CD-R terminated). The scanner cable is 6ft. So that totals 8 ft which is less than the documented 9ft spec.

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Old 01-14-01, 05:46 PM
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Didn't help anything.

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Old 01-14-01, 06:07 PM
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What brand/model is your CD-R? And did you slow down the transfer rate for it in the Adaptec BIOS? Like all the way down?
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Old 01-14-01, 07:24 PM
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quote:
Originally posted by X:
What brand/model is your CD-R? And did you slow down the transfer rate for it in the Adaptec BIOS? Like all the way down?




This is where I am heading too.

BUt you did say you had this problem before you installed ezcd?

uninstalling ezcd does very little, it requires much more effort to get rid of.


[This message has been edited by 4KRG (edited January 14, 2001).]
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Old 01-14-01, 07:49 PM
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I have tried turning everything all the way down (5MBps). The CD-R is a Teac CD-R55S (4x12).

I searched the MS Knowledgebase and received an article to help me out on the controller error (but nothing for the cdrom error). I tried everything suggested in the article (well, everything that is relevent to my hardware). From my results, it looks like my CD-R may be faulty (hope this isn't the case, since I can't afford a new one any time soon). I'm not sure if this is the case though since I can burn CDs perfectly and can read from the drive fine. And no other OS has a problem with it.




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Old 01-14-01, 07:51 PM
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quote:
Originally posted by 4KRG:

uninstalling ezcd does very little, it requires much more effort to get rid of.



As with any other software.



Incase anybody is interestind in seeing the full content of my 2 errors, here they are:


Event Type: Error
Event Source: aic78xx
Event Category: None
Event ID: 11
Date: 1/14/2001
Time: 5:44:21 PM
User: N/A
Computer: JNORTHRUP
Description:
The driver detected a controller error on \Device\Scsi\aic78xx1.
Data:
0000: 0f 00 10 00 01 00 68 00 ......h.
0008: 00 00 00 00 0b 00 04 c0 .......
0010: 24 50 00 c1 00 00 00 00 $P.....
0018: 01 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 04 00 00 00 ........
0030: 00 00 00 00 05 00 00 00 ........


Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 7
Date: 1/14/2001
Time: 4:37:56 PM
User: N/A
Computer: JNORTHRUP
Description:
The device, \Device\CdRom3, has a bad block.
Data:
0000: 0f 00 18 00 01 00 74 00 ......t.
0008: 00 00 00 00 07 00 04 c0 .......
0010: 00 01 00 00 9c 00 00 c0 ....?..
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 04 00 00 00 ........
0030: 00 00 00 00 be 00 00 00 .......
0038: 02 c4 00 00 00 15 03 00 .......


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Old 01-14-01, 08:02 PM
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Hmm, MS doesn't list that model as compatible with Win2K. Not that it isn't, it just isn't listed below:

TEAC Corporation CD-R/RW
CD-224E-A-A6
CD-224E-A-B6
CD-224E-A-B9
CD-224E-A-C9
CD-224E-A-CB
CD-224E-A-CK
CD-224E-B-A1
CD-224E-B-B2
CD-224E-B-BB
CD-224E-B-BS
CD-224E-B-C3
CD-224E-B-D3
CD-224E-B-G7
CD-224E-BA-C7
CD-224E-BP5
CD-224PE-A5
CD-232E-A0
CD-524E (24X)
CD-532E
CD-532S
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Old 01-14-01, 08:08 PM
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quote:
Originally posted by X:
Hmm, MS doesn't list that model as compatible with Win2K. Not that it isn't, it just isn't listed below:





Jason I just have to add the fact that it works with other OS's is not a point to dwell on. It could be that win2k just doesn't like it or like it's timing or it has a poorly written driver. I usually like teac equipment, but honestly I have not used any of their cdrs under win2k. This would be a bit of a surprise, but within the realm of possibilities.


have you replaced the scsi cable? a slightly degraded cable could throw timing off, maybe not enough for your other OS's to care but win2k might.

This reminds me of the days when segate hard drives would not work in epson computers. Very stupid firmware problem but caused headaches for tons of folks.
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Old 01-14-01, 08:12 PM
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Here's another thing to try. Disable the BIOS of your 2930 and see what happens. You don't need BIOS support for those devices right now.

Also, do you have the jumper configuration of the drive? I see that there are several options.
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Old 01-14-01, 08:20 PM
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quote:
Originally posted by 4KRG:

have you replaced the scsi cable? a slightly degraded cable could throw timing off, maybe not enough for your other OS's to care but win2k might.



That was one of the suggested things in the KB article. I tried the one that came with the new scsi card and it didn't change everything. All of my tests within the past couple hours point to the CD-R as the source of the problem. My next step is to upgrade the drive to the latest firmware. Anything that might make things better.

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Old 01-14-01, 08:23 PM
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firmware should be 1.0R

here is a link

http://www.teac.co.jp/dspd/download/...s/updater.html


Quote from link
"The firmware bug was corrected to avoid the condition where your computer becomes unstable"

funny

[This message has been edited by 4KRG (edited January 14, 2001).]
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Old 01-14-01, 08:27 PM
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Well how about that, he's using the recommended card. Well, close enough -- they say 2940AU.
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Old 01-14-01, 08:30 PM
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Well how about that, he's using the recommended card. Well, close enough -- they say 2940AU.



I did verify, the ONLY difference between a 2940 and a 2930 is driver support. the 40 offers Novell, Unix and others, the 30 only windows based OS's

So yes he has the right card, now if he only had a plextor.....

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Old 01-14-01, 09:28 PM
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Woohoo!!! The firmware update fixed my problems. So now I find out that my new SCSI card purchase may have been unnecessary, but I think I'll be satisfied with it more anyway.


quote:
Originally posted by 4KRG:
Quote from link
"The firmware bug was corrected to avoid the condition where your computer becomes unstable"



I saw that too when I went to get the firmware (was getting some other stuff too, that's why it took me so long to do).

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Old 01-14-01, 09:44 PM
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Congratulations!
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