Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

this may of interest to some of you...

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

this may of interest to some of you...

Old 02-24-01, 04:26 PM
Thread Starter
Join Date: Feb 2001
Location: NJ
Posts: 152
Likes: 0
Received 0 Likes on 0 Posts
My email to HMV:
I recently ordered from your site, and now have received (today) the
"Braveheart" dvd.
Unfortunately, when I opened it, it seems as it is a used copy. It looks as though this dvd was re-sealed because not only was the dvd not locked into the slot thingy (dont know what they call it), but was loose in the
package. The little things that hold the dvd into place are loose as though they have been pushed on several times. The dvd itself was dirty, and when i cleaned it off (with a proper dvd cleaner) there was a small scratch that I had thought was dirt.
I am extremely surprised and disappointed. I would like to exchange this for a "brand new" braveheart dvd, which is what I paid for originally. Please respond a.s.a.p.

Their response:

We are sorry to hear that you have received a defective copy of the DVD and we would be happy to exchange the product for
you. We have already begun making arrangements to send you a replacement copy of the DVD at no additional shipping charge.

While we do not send out resealed items on a regular basis, on occasion our customers may receive a resealed item when we use our stores to fulfill orders for our customers. This is not a regular practice and we strive to keep this situation to a minimum.

We thank-you for bringing your concerns to our attention and look forward to being of service again in the future.

Please return the defective DVD with a note explaining the nature of the defect to our Fulfillment Centre at your earliest opportunity (if you still have your invoice, please include that too). We will provide you with a credit for the return within 10 days of receiving your order. You may also wish to return the defective product to your nearest HMV location for
a full refund.

Otherwise, please send the package to the following address:

HMV.com Fulfillment Centre,
6291 Ordan Drive,
Mississauga, Ontario,
L5T 1G9

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.