Towers missing order help
#1
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I ordered a DVD from Towers a few weeks ago. They shipped it on the second and it was supposed to be here by now, but I haven't received it yet. I emailed them and they told me to wait a few more days and then email again. If I don't get the DVD, what can I do? I know that I can dispute the charge with my CC company, but most of the charges were on a Flooz account.
Will Tower Records send out another DVD to me or will I have to face the fact that I'll have one less DVD on my shelf?
Will Tower Records send out another DVD to me or will I have to face the fact that I'll have one less DVD on my shelf?
#4
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Interesting. I also placed an order, back on November 30th, then got an e-mail shipping confirmation on the 2nd, saying it was shipped. I have yet to receive anything, either.
#5
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I had an order from Tower that shipped on Dec. 17th and on Jan 17th it still hadn't arrived. I called them, and the CS rep I got told me (very rudely) that she couldn't do anything until I went down to the Post Office (15 miles away) and had them search through their "unclaimed packages" to make sure it wasn't actually there. Yeah, right.
I immediately hung up the phone and sent them an email saying the same thing - that I had never received the order. I got a reply in a few hours saying they were sending a replacement out by 2-day Fedex - which they did, no questions asked. I guess Tower is just like most other places when it comes to customer service - it just depends on who you talk to.
Just keep writing them (or calling) and you should get a replacement.
[This message has been edited by Roy28 (edited January 23, 2001).]
I immediately hung up the phone and sent them an email saying the same thing - that I had never received the order. I got a reply in a few hours saying they were sending a replacement out by 2-day Fedex - which they did, no questions asked. I guess Tower is just like most other places when it comes to customer service - it just depends on who you talk to.
Just keep writing them (or calling) and you should get a replacement.
[This message has been edited by Roy28 (edited January 23, 2001).]
#6
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I placed an order on December 27th for Stand by Me SE, and it shipped on Jan 2nd. On January 19th I called and explained the situation. They shipped out a replacement Fedex 2nd day, which I received today.
#8
DVD Talk Limited Edition
Guess I got lucky with my first order with Tower Records online site. I used a $10 off $40 code and ordered The Killing Fields, Old Man & the Sea, and Legends of the Fall SE. All 3 dvds were $13.99 each. I placed the order on 02/24/01. Two of the dvds were preorders. They shipped out Legends of the Fall by itself first class mail on 03/08/01 and received it 03/12/01. The other 2 dvds were shipped out on 03/11/01 Priority Mail and they arrived 03/14/01.
Kahuna
[Edited by kahuna on 03-15-01 at 10:56 AM]
Kahuna
[Edited by kahuna on 03-15-01 at 10:56 AM]
#9
DVD Talk Limited Edition
Originally posted by kahuna
Guess I got lucky with my first order with Tower Records online site.
Guess I got lucky with my first order with Tower Records online site.
Avoid Tower like the plague, IMHO.
#10
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Odd. My DVD shipped on 2/28 and stilll don't have it. They told me to wait until 3/21 until they would send another one via FedEx. Don't understand - I have never had this problem before with Tower, in fact, they have been really fast in the past....just wait and see i guess, but it really sucks waiting...
#11
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Man, online stores are really biting it these days...I placed a $160 order with Bigstar and they say they shipped it, but I've NEVER received it!!! They show me a confirmation number and say that it arrived here almost a month ago, but it sure isn't in my hands. I've called them 3 times and emailed them about 10 times and they just keep saying the same crap and make me go around in circles.
I really doubt they're going to resend me a $160 order...it's not like it's one DVD.
Has anyone else ever had an experience like mine? Am I stuck with disputing the charge?
I really doubt they're going to resend me a $160 order...it's not like it's one DVD.
Has anyone else ever had an experience like mine? Am I stuck with disputing the charge?
#12
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For what it's worth... my previous thread regarding Tower's "missing" orders:
http://www.dvdtalk.com/forum/showthr...threadid=84530
Don't hold your breath waiting for your orders.
http://www.dvdtalk.com/forum/showthr...threadid=84530
Don't hold your breath waiting for your orders.