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Does buy.com have an expert system running their CSR/email response

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Does buy.com have an expert system running their CSR/email response

Old 01-03-01, 10:26 AM
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Join Date: Sep 1999
Location: 1bit away from total disaster
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I've run into a problem w/ something from Buy recently. It's not too troublesome yet except for the fact noone seems to be actually reading the emails I'm sending. It's seems like something is picking out the key words and just spitting back that canned response based on those key words Has anyone else run into this
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Old 01-03-01, 11:42 AM
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I placed an order just before xmas and had trouble geting a new coupon to work. I ended up emailing CS with the link for the coupon and received several emails from them that were not canned responses. They credited my account and all.
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Old 01-03-01, 06:35 PM
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Unfortunately quite a few shops do this and it sh!ts me to tears. Nothing is worse than unpersonal service.

it just shows ignorance for the people that keep the companies alive - us.

Drinker of much Pepsi, trainer of Dingo's and Jack's Aussie Moonshine importer...
John 3:16
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