Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Question About Buy.com Returns

Old 12-11-00, 05:26 PM
  #1  
Cool New Member
Thread Starter
 
Join Date: Aug 2000
Posts: 27
Well, I got home this afternoon and was happy to see my Sopranos DVD set had come in. Well to my suprise when I opened that badboy up, I got the VHS set!!!! I looked my order number up, and sure enough I ordered the wrong damn set! I was hoping that it was Buy's screwup and not mine, but I guess I'll take the blame on this one. Anyways, does anyone know if Buy will do an exchange with me paying the difference? I did open it up because you can't tell if its VHS or DVD by the packaging.
BuddyAckerman is offline  
Old 12-11-00, 05:44 PM
  #2  
DVD Talk Platinum Edition
 
Join Date: Apr 2000
Location: La Crescenta, CA
Posts: 3,956
I ordered a book from them once and got the audiobook version.
tor_greg is offline  
Old 12-11-00, 05:59 PM
  #3  
Banned
 
Join Date: Jun 1999
Location: LA Staples Center
Posts: 13,733
Moving to Online Store Forum

------------------
Kenwood
DVDTalk's Main Forum Moderator
DVDTalk's Rules, Policies, and Disclaimers
DVDTalk's Main Forum FAQ Thread

Email: [email protected]
Kenwood is offline  
Old 12-11-00, 06:05 PM
  #4  
Senior Member
 
Join Date: Sep 2000
Location: Tulsa
Posts: 892
The exact thing happened to me with Nosferatu. Even though it was my fault, I didn't have to pay for shipping. They just give you a url to go to and print out a UPS label. Then just drop it off or flag down a UPS truck and when buy.com receives it they'll refund your credit card.
RandyM is offline  
Old 12-11-00, 06:17 PM
  #5  
DVD Talk Gold Edition
 
Join Date: Dec 1999
Location: Seattle
Posts: 2,165
I don't think so, at least this has been my experience with them. They will only do an exchange (replacement) if the item has the same SKU number. In your case, since the numbers are different, you will have to place a new order for the DVD set and just receive credit for the VHS set that you return.

This was the case with my return of a defective DVD that was recalled by the studio. Since the SKUs were different, I had to place another order.

My initial return was for a replacement and yes, they sent the same defective copy, although I had it in writing (via email from them) that I could do an exchange...no dice.

They are pretty consistent with this policy.

Good luck.



[This message has been edited by Sparrow (edited December 11, 2000).]
Sparrow is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.