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800.com Shipping Problem

Old 11-29-00, 05:38 PM
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Has anyone else had problems with 800.com not providing them with a tracking number for an order? I've been trying to get a UPS tracking number from them for 3-4 days now. I've now made 4-5 calls, and sent 3-4 emails.

Sound familiar to anyone?

-Beebs
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Old 11-29-00, 06:25 PM
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I got a tracking number, but they didn't provide UPS with a shipping address for the tracking system, so they didn't have an estimated arrival date in the system. Major pain when you have to go out of your way to make sure someone is there to sign for your DVD player! (we finally got it yesterday - whew!) I guess I shouldn't complain too much - we got the Toshiba SD2200 for $180...
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Old 11-29-00, 08:08 PM
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quote:
Originally posted by blakwngbrd:
I got a tracking number, but they didn't provide UPS with a shipping address for the tracking system, so they didn't have an estimated arrival date in the system. Major pain when you have to go out of your way to make sure someone is there to sign for your DVD player!


Very similiar thing is happenning to me, as well. Except, on top of this, they can't seem to provide me with a UPS Tracking number at all. And, when they (or I) go to UPS with information they/I have... well, the absense of shipping information at UPS doesn't allow them to find my package at all.

Really sucks. My UPS service is not the best, and not knowing when they plan to deliver this is not gonna make this a happy time for me.

-Beebs
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Old 12-01-00, 04:51 PM
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I had a different problem with a recent 800.com order. I ordered a Sony 36" WEGA TV and the stand Sony makes for that TV. The site promises "red carpet" delivery for the TV. The stand was shipped seperately via UPS so that it will arrive before the TV, which is transported by a freight company. When the freight carrier they contract in my area arrived to deliver the TV, then sent one person to deliver the set. This is a 246 lbs. TV! Obviously, it was more than he could manage by himself. I had to help him carry the set into my house and had to unbox the set myself because he didn't have a box cutter. I don't considered it "red carpet" when I have to do most of the work myself! To make matters worse, UPS didn't deliever the stand until 3 days later, so I then had to move the TV again to get it up onto the stand.
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Old 12-01-00, 11:50 PM
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At least you got the tv...

my order tracking for the tv with the "red carpet" service says "on hand at destination" on NOVEMBER 27. ALL WEEK, and I still haven't heard word one from them.

Maybe they unpacked it and are watching it for me at the warehouse....
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Old 12-02-00, 05:16 AM
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I am not impressed with 800.com. They have absolutely no record of my DVD player shipping, but assure me it was shipped.

Great... I got an itchy finger on my chargeback button with this one.

-Beebs
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Old 12-03-00, 06:08 PM
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I wanted to follow up on my earlier post. One of 800.com's Product Specialists called me to respond the e-mail I sent regarding the shipping issues I had. They will be refunding the entire amount I paid for shipping.
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Old 12-04-00, 09:11 PM
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Stay away from 800.com for large purchases, they won't care about the order nearly as much as you will!

800.com still hasn't gotten me my DVD player. I've now made 8 calls to them, talked with or had the 'advice' of 5 supervisors or managers. Still no tracking number. No stinking tracking number! I don't feel certain they shipped it. And still no reason to beleive they care a lot about my bad experience.

New surprises today, they told me they shipped it to me TWICE! Once on 11/21 via UPS ground, and again on 11/28 via UPS Blue, 3-day.

Now, today 12/4 they said they are going to send it to me 2-day service to arrive on 12/7! Why not overnight or heck, even within 2 freakin' days. They really care. Well, isn't that peachy-keen. I feel so much better right now.

This company doesn't have clear fulfillment communications at all and I had to pay for it. That's not the way to run an ebusiness or any business for that matter.

-Beebs

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Old 12-05-00, 12:18 PM
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beebs -- I really apologize for the problems you've been having. We have been having a few problems getting some tracking numbers to display on the website. However, I'll email you the direct number of a customer service person who can look up the tracking number for your order. If you are the same person that I've been in contact with for the last several days, you already have that name and number. But I'll send it again anyway.

Steve Armbrust
800.com
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Old 12-05-00, 12:56 PM
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beebs -- Joe from our Customer Service department will be contacting you with the tracking number of your replacement unit. When he talked to you last night, it was after the UPS pickup time, so the unit won't be leaving until today.

Steve Armbrust
800.com
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Old 12-05-00, 02:14 PM
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I called back today, and talked to the call center manager. Now I am set to receive my DVD player tomorrow and a $50 GC.

-Beebs
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Old 12-06-00, 01:59 PM
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Well, I'll do an update, too.

My TV still hasn't arrived, and still says "on site at destination since NOVEMBER 27" at eagleusa.

Caleb at 800.com is working on it, and seems very responsive. But, I'm still waiting to be contacted by Eagle...
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Old 12-06-00, 02:11 PM
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I have had nothing but good experiences with 800.com. I have ordered a DVD player, 32" Wega and the stand to go with it, and they have all been shipped quickly and delivered nicely. As far as the Red Carpet delivery not being up to snuff, that is probably their subcontractor being cheap, and you should let 800.com know so they can whip them a bit. But I would definitely recommend them for anything. Their customer service is great too....
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