DVDempire and returns
11-13-00, 09:06 PM
#1
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Three weeks ago i received U-571 from DVDempire and the center that holds the DVD in place was broken. The DVD was scratched up so i returned it. As of today i still have no confirmation that they are processing my return. I sent their customer service an email and they said that they were behind on their returns. That was almost 2 weeks ago. I was just wondering if anyone else is having this problem DVDempire. I can understand that they might be a little behind, but this is ridiculous.
11-14-00, 09:39 AM
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Lets see here....
1) Send me your order number
2) When did you return the product
3) Did you include a letter explaining the reason and your order number
Note: I just walk to the returns department and it seems that we are all caught up.
Lets see what I can do for you.
Best regards,
Steve
Director of Marketing -- DVDEmpire.com
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My submissions and/or responses are in no way an effort to promote our business. However, they are offered as a perspective from someone who works in the industry of Home Entertainment.
1) Send me your order number
2) When did you return the product
3) Did you include a letter explaining the reason and your order number
Note: I just walk to the returns department and it seems that we are all caught up.
Lets see what I can do for you.
Best regards,
Steve
Director of Marketing -- DVDEmpire.com
------------------
My submissions and/or responses are in no way an effort to promote our business. However, they are offered as a perspective from someone who works in the industry of Home Entertainment.
11-14-00, 10:32 AM
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$tarr,
I am confident Steven N will help you with your issue. DVDEmpire is a class act.
Steven N., now that the holidays are approaching and people are asking what I want, I am wondering if you have a GC program. Since I don't know what titles I want yet, I was thinking of asking people for DVDEmpire GCs.. So, can someone buy GCs for gift giving from DVDEmpire?
I am confident Steven N will help you with your issue. DVDEmpire is a class act.
Steven N., now that the holidays are approaching and people are asking what I want, I am wondering if you have a GC program. Since I don't know what titles I want yet, I was thinking of asking people for DVDEmpire GCs.. So, can someone buy GCs for gift giving from DVDEmpire?
11-14-00, 01:10 PM
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I agree. Have a little faith and provide Steven with the info he needs to track your return.
I am so glad I ordered the Sopranos from these guys....
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Frequently doing the undoable...
[This message has been edited by speedy1961 (edited November 14, 2000).]
I am so glad I ordered the Sopranos from these guys....
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Frequently doing the undoable...
[This message has been edited by speedy1961 (edited November 14, 2000).]
11-16-00, 12:04 AM
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Yup. DVD Empire has good return policy and realized ratio when it comes to replacements. I had my bad Leon exchanged for the newly revised Leon within a week.
The fellow who was VERY supportive was Bill at Customer Service.
The fellow who was VERY supportive was Bill at Customer Service.
11-20-00, 05:07 PM
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Okay...I stand corrected and the programming team hear at the the Empire has worked very hard to now offer Gift Certificates in time for the holiday season....$tarr...thanks for the reminder and this is one reason why it happened.
Steve
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My submissions and/or responses are in no way an effort to promote our business. However, they are offered as a perspective from someone who works in the industry of Home Entertainment.
Steve
quote:<HR>Originally posted by xcheckers:
$tarr,
I am confident Steven N will help you with your issue. DVDEmpire is a class act.
Steven N., now that the holidays are approaching and people are asking what I want, I am wondering if you have a GC program. Since I don't know what titles I want yet, I was thinking of asking people for DVDEmpire GCs.. So, can someone buy GCs for gift giving from DVDEmpire?<HR>
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My submissions and/or responses are in no way an effort to promote our business. However, they are offered as a perspective from someone who works in the industry of Home Entertainment.
