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DVDempire and returns

Old 11-13-00, 10:06 PM
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Three weeks ago i received U-571 from DVDempire and the center that holds the DVD in place was broken. The DVD was scratched up so i returned it. As of today i still have no confirmation that they are processing my return. I sent their customer service an email and they said that they were behind on their returns. That was almost 2 weeks ago. I was just wondering if anyone else is having this problem DVDempire. I can understand that they might be a little behind, but this is ridiculous.
Old 11-14-00, 10:39 AM
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Lets see here....

1) Send me your order number
2) When did you return the product
3) Did you include a letter explaining the reason and your order number

Note: I just walk to the returns department and it seems that we are all caught up.

Lets see what I can do for you.

Best regards,
Steve
Director of Marketing -- DVDEmpire.com

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Old 11-14-00, 11:32 AM
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$tarr,

I am confident Steven N will help you with your issue. DVDEmpire is a class act.


Steven N., now that the holidays are approaching and people are asking what I want, I am wondering if you have a GC program. Since I don't know what titles I want yet, I was thinking of asking people for DVDEmpire GCs.. So, can someone buy GCs for gift giving from DVDEmpire?
Old 11-14-00, 02:10 PM
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I agree. Have a little faith and provide Steven with the info he needs to track your return.

I am so glad I ordered the Sopranos from these guys....

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[This message has been edited by speedy1961 (edited November 14, 2000).]
Old 11-14-00, 04:50 PM
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Just wanted to say thanks to SteveN for replying. Everything has been taken care of and my copy of U-571 should be on its way soon.
Old 11-16-00, 01:04 AM
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Yup. DVD Empire has good return policy and realized ratio when it comes to replacements. I had my bad Leon exchanged for the newly revised Leon within a week.

The fellow who was VERY supportive was Bill at Customer Service.
Old 11-20-00, 06:07 PM
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Okay...I stand corrected and the programming team hear at the the Empire has worked very hard to now offer Gift Certificates in time for the holiday season....$tarr...thanks for the reminder and this is one reason why it happened.

Steve


quote:<HR>Originally posted by xcheckers:
$tarr,

I am confident Steven N will help you with your issue. DVDEmpire is a class act.


Steven N., now that the holidays are approaching and people are asking what I want, I am wondering if you have a GC program. Since I don't know what titles I want yet, I was thinking of asking people for DVDEmpire GCs.. So, can someone buy GCs for gift giving from DVDEmpire?
<HR>




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My submissions and/or responses are in no way an effort to promote our business. However, they are offered as a perspective from someone who works in the industry of Home Entertainment.

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