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Caution: Check your Toy Story DVD's!

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Caution: Check your Toy Story DVD's!

Old 10-18-00, 12:41 AM
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Just got my Toy Story 2 pack from buy.com today (I know, I should have gotten the Ultimate...) and to my surprise, it was missing the first disc entirely! I called customer service at buy.com and they agreed to send me a new set after they receive the old one with the missing disc. I am taking the credit instead and getting the ultimate toy box from best buy in the morning.

Just a heads up to check your boxes, who knows, someone may get lucky and find an extra Toy Story copy in their box...

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Old 10-18-00, 05:41 AM
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Man that's gotta suck. I hope mine doesn't have that problem as it takes months down here to get anything replaced.

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John 3:16
Old 10-20-00, 01:28 AM
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DOC,
take a look at this thread on the hometheaterforum...this guy might have your Disc 1!!!!


Check Rob P's reply - 14th post in the thread: http://www.hometheaterforum.com/uub/...ML/019437.html



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-Tim

Old 10-20-00, 02:03 AM
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The info below is from the Digital Bits:

"One thing I did want to mention - I've heard back from Buena Vista regarding the problems with the Toy Story 2 disc. Apparently it's a problem that occurred at the replication stage, with Technicolor, and it only effects the version of the film that appears in The Ultimate Toy Box. Here's Technicolor's official statement on the matter:

"Technicolor has identified and is investigating a manufacturing defect in part of the Disney three-disc DVD set, "Ultimate Toy Box." The problem exists in only a small percentage of the three-disc DVD packages and is limited to a specific isolated region of the United States.

There has been NO defect identified with discs contained in the two-disc DVD "Toy Story Deluxe" sets.

The manufacturing defect has been identified as a content mix, affecting some of the Toy Story 2 DVDs from the "Ultimate Toy Box".

Technicolor will continue to investigate the cause of the defect and the magnitude of the problem. Further information will be provided as soon as it becomes available."

So it's apparently not Disney's fault, but a replication error. In any case, if you've got a problem disc, you can call Buena Vista's customer service number and they'll arrange a replacement - 1-800-723-4763.
"


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Old 10-20-00, 10:43 AM
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Thanks cloud for the info, and thanks Tim for finding my missing disc! I mailed the defective or deficient set back to buy.com and am waiting for them to credit my account.

I did go to CC and have them price match a 2 pack toy story. For under $20.00 out the door, I couldnt resist it at that price, besides, when my son destroys the box and scratches the discs, I wont feel so bad, it would be more painful watching him destroy the ultimate toy box...

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Old 10-20-00, 11:24 PM
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quote:<HR>Originally posted by doc_dvd:
Thanks cloud for the info, and thanks Tim for finding my missing disc! I mailed the defective or deficient set back to buy.com and am waiting for them to credit my account.

I did go to CC and have them price match a 2 pack toy story. For under $20.00 out the door, I couldnt resist it at that price, besides, when my son destroys the box and scratches the discs, I wont feel so bad, it would be more painful watching him destroy the ultimate toy box...

<HR>


You are welcome. Always happy to help.



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