My credit card was declined today and it turned out that 800.com had charged my account $10 14 times. 800.com apologized and said it was related to their new software and the $10 coupon. Anyone taking advantage of the $10 off coupon may want to check with their credit card company.

I had used a 10.00 off coupon on Saturday. I guess it was a mistake. I emailed them when when I got shipping email on 10/9 and I was charged the full price from what it said. I got a reply that said the 10.00 off was done later, so far no charges or credits have appeared on my Charlie Schwab Visa and I havent received the order either. Their new web site said I would have it no later than 10/12.

EDIT - I should reword what I said - they didn't charge, it's just the temporary hold.. however, I just received received an email that my CC was declined and the order made inactive - the order is for $47, the temporary hold is for $69, and I am far from my credit limit.. This is my first time ordering and I did use the new user coupon, so maybe they're having problems with the coupon.

[This message has been edited by Rain Man (edited October 14, 2000).]

Rain Man -- did you contact our customer support to discuss the issue. If we charged you twice, we definitely want to rectify the situation.

Steve Armbrust
800.com

I got the below email reply from them on 10/11. Its now 10/14 and my credit card still has no 10.00 credit. My order status still has the coupon on backorder. I dont remember coupons being done this way at 800.com before, kind of looks like CDUniverse (I think it was) type thing that happend last winter early spring.

___________________________________________
We do apologize for any inconvenience this may have caused you. Our records indicate that your $10 coupon was on the order it was just invoiced separately. I hope this helps you out. If we can be of any assistance, please feel free to email us or call 1-800-327-5815.

Best regards,

[email protected]

My card has been billed for the full amount (not the $10 off amount) and my card shows a pending transaction for the lower amount and 67 (yes sixty-seven) pending charges for $10 each! I guess despite their promises on Thursday they have yet to fix this.