DVD Talk Forum - Help dealing with Half.com! (defective DVD)

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Citrus538

10-10-00 07:58 PM

Hey guys, my roommate bought a DVD on Half.com (a 7 hour movie) and about halfway through the 2nd disc there's an error.

He tested the disc on multiple DVD drives and there is definitely an error on the disc.

The question now is, how does he get a refund/return? Can he go directly to Half.com? Does he have to contact the publisher? Or maybe even the guy who sold it over half.com? He doesn't have the e-mail receipt or packing slip or anything, so he's not really sure what to do.

danner

10-10-00 09:15 PM

Contact customer service at half.com. Inform them of the problem. However, I have heard that they are terrible about compensating buyers in a timely fashion.

videoking

10-10-00 09:25 PM

Call 1-888-TRY-HALF for Customer Service

videoking

raytrade

10-11-00 01:06 AM

Half.com took over 3 months to credit me for an order I never received. BTW- what dvd do you have that is 7 hrs long?

Citrus538

10-11-00 03:24 PM

Heh heh, 10th Kingdom. It's basically a super-long made for TV movie that's kinda hard to explain.

It's kinda childish, but what am I supposed to do at college when I'm bored. . .study? Yeah right : )

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